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Beoordeeld met 1 van de 5 sterren

Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Toon meer

Beoordeeld met 1 van de 5 sterren

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Toon meer

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2,9

Gemiddeld

TrustScore 3 uit 5

279 reviews

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Heeft 93% van zijn negatieve reviews beantwoord

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2,9

Alle reviews

(279)

33 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fuss Free

I looked around for physical stores to print my hardcover book and every one was exorbitantly expensive. Optimal Print offered me a fast and easy way, delivered straight to my door. Highly recommended!

11 juli 2023
Beoordeeld met 1 van de 5 sterren

Foil job poor-quality - much of the order can’t be used.

The site was easy to use, the product was delivered promptly. The design options are great and I loved the final design of my card.

It’s a shame that the print job on the delivered product was incomplete.

I had opted to pay an additional $2 per card (which was $1 after a welcome discount) for a foil finish on the card.

Unfortunately the foil was unfinished on many of the cards … it was almost as though there was a clot in the printer head and foil only came out in parts rather than flowing smoothly.

As such, many of the cards already look already used, or as though the foil has been peeled off - meaning that many of them can’t be sent out, as they look scrappy.

4 juli 2023
Logo Optimalprint

Antwoord van Optimalprint

​​Hi Kate,

Thanks for taking the time to post your feedback.

We're sorry to hear about this problem. We have contacted you via email to investigate and resolve this concern directly.

Kind regards,

JM
Optimalprint Support Team
Help Center: https://support.optimalprint.com/hc

Beoordeeld met 5 van de 5 sterren

Highly recommended

I love it! The photobook arrived earlier than expected (5 working days). It was very well done with good quality paper. The packaging is also professional. Highly recommended.

30 juni 2023
Beoordeeld met 5 van de 5 sterren

Great experience

The interface was really easy for me to arrange, move the photos around and to create a collage. The product was shipped out really quickly too and the quality of the product was great! They were mainly photos snapped on our camera but the print came out sharp. I wish they had more premium cover options like linen. It was a very reasonably priced photobook. My husband was pleasantly surprised when I presented the phonebook to him

24 juni 2023
Beoordeeld met 5 van de 5 sterren

Beautiful cards

Website is easy to use. A good range of templates to choose from. Great design. Friends and families love the birth announcements cards!

9 juni 2023
Logo Optimalprint

Antwoord van Optimalprint

Hi,

Thank you for your feedback.

We are sorry to hear about these issues.

We have contacted you by email to find the best solution for you.

Kind regards,

Vanessa
Optimalprint

Beoordeeld met 5 van de 5 sterren

Customer service is excellent

Customer service is excellent! I purchased a total of 3 prints with frames, 2 wooden and one aluminum and their quality is really good. The only problem I had was that the print (even though very good quality) it is printed on a thick paper that you might accidentally crease when unwrapping them, which can be visually not so nice with the crease when the light reflects.

30 april 2023
Beoordeeld met 5 van de 5 sterren

I ordered a photobook of about 200 pages

I ordered a photobook of about 2 pages, and realised that I had unwittingly entered the wrong year on the cover page. When I contacted Optimal Print, the agent very kindly and promptly guided me to correct the error, and ensured that the error was rectified. He also emphasised to me that I acted in a timely fashion, and the book had not been printed yet, so the mistake could be rectified.
Subsequently, I received the photobook, and was pleased with the quality. However, as it was a 200-page book, the middle pages of the book were tearing away shortly after I received it. I communicated with another Optimal Print agent, and he again very kindly processed a reorder of the book to make up for the tearing, and took note of my feedback about the binding for a book of that many pages.

The agents of Optimal Print are professional and helpful, and make the experience of using the services of Optimal Print enjoyable and smooth-sailing. They also honour the commitment made by Optimal Print to deliver quality products and services.

5 mei 2023
Beoordeeld met 2 van de 5 sterren

The print quality very bad

The print quality very bad. The face blur and text too. I upload layout and image in high-res for print purposes but how come result in bad quality print? Are they use fast mode print and no check? Color also some pages also no standards. Color fade and dull. Understand is bright but print untill green become light green. I refer back to my layout. My layout so contrast color!

26 april 2023
Logo Optimalprint

Antwoord van Optimalprint

Hi Arika,

Thanks for your feedback.

We're sorry to hear that the cards do not look like you expected.

We will investigate the quality problem.

Kind regards,
Vanessa
Optimalprint

Beoordeeld met 4 van de 5 sterren

I did a 300+ photos in your photobook…

I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the body -> feet might need cropping... other that that it's ok! Fast delivery and photo book turned out great!

20 april 2023

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