Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Toon meer
Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Toon meer
Bedrijf heeft geantwoord
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Toon meer
2,9
Gemiddeld
279 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Early Delivery
7 april 2023
Very pleased with our experience
Very pleased with our experience. Quick delivery. Good quality.
4 april 2023
Disappointed that the unavailability of…
Disappointed that the unavailability of the white frame was not mentioned at the point of purchase. Only after payment was I informed, and leaving me with no choice but to accept the black frame which does not go well with the print I have ordered at the same time.
Update (12 April)
The customer service department has since reached out to me and arranged for a refund for the frame. Their level of promptness to customer service is highly appreciated.
5 april 2023
Antwoord van Optimalprint
Hi Susie,
Thank you for your feedback.
We are sorry to hear that the issues on your order.
We have contacted you by email to find the best solution for you.
Kind regards,
Vanessa
Optimalprint
Very efficient team 👍👍👍
Very efficient team 👍👍👍 should there be any occasion , I’ll definitely order more from OptimalPrint again !
31 maart 2023
The company's website was very easy to…
The company's website was very easy to manoeuvre and straight forward. It wasnt laggy and instructions were clear! Products and services were really catered to what I needed and clear of what they were providing
14 maart 2023
Enjoyed creating my photo book!
Easy navigation
Good value
Great printing - photos were sharp and words clear.
13 maart 2023
Much needed app
Much Needed App but can be made more user friendly.
Loading the album is easy, thank you.
Editing - adding and moving the photos it is not as easy.
Adding text, location and comments can be made easier.
The app glitches and freezes.
28 februari 2023
Super fast delivery
Super fast delivery! Pleased to receive photobook within 1 week from ordering!
9 maart 2023
We printed out our wedding photos into…
We printed out our wedding photos into 3x posters 50 x 70 cm. The quality of the photos were poor and not up to my expectations. The frames were flimsy as well and hard to install. We got it on a 50% sale so I guess I cant complain that much, but definitely not worth at full pricing.
28 februari 2023
Review zonder uitnodiging
Antwoord van Optimalprint
Hi,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you by e-mail to find the best solution for you. Thanks for choosing Optimalprint.
Kind regards,
Cherry
Optimalprint
Easy to use interface, fast delivery
Easy to use interface, very fast printing and delivery
12 februari 2023
Delivered well
What I Lay-out it came in nicely and fast. It deliver well the quality and printing .
15 februari 2023
Very good quality and fast delivery
Very good quality and fast delivery. Definitely will recommend and use their services again!
13 februari 2023
Too faded 25220440
The printing i received on canvas is very faded. I was honestly very disappointed, i am honestly thinking to turn my digital print into a business but the printing is just too faded.
This is my order number: 25220440.
P.S I changed it to 4 stars from 1 because I believe customer care is extremely important and I appreciate them getting back to me so quickly and turning the experience around. Excellent customer service!
5 februari 2023
Review zonder uitnodiging
Antwoord van Optimalprint
Hi Nur,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you by e-mail to find the best solution for you.
Thanks for choosing Optimalprint.
Sincerely,
Ralph
Optimalprint
order No 24988424
order No 24988424
The two photobooks I ordered a month ago have not arrived yet. I thought it was printed in Singapore, but it has been stopped by mail from Frankfurt. I didn't make it in time for a farewell gift for my dear friends. It's a pity that I wasted my time and effort. where is the photobook? I track daily, but it doesn't update.
12 januari 2023
Antwoord van Optimalprint
Hi Kunie,
Thanks for finding time to give us feedback.
We're really sorry about the issues with your order.
We have contacted you via email immediately to solve the issue for you and to investigate what happened.
Thanks for ordering from us.
Best regards,
Nicole
App connects seamlessly with Google…
App connects seamlessly with Google photos. Albums came out great!
8 februari 2023
Great communication prompt delivery
31 januari 2023
My product has still not reached me
My product has still not reached me. PLEASE DO NOT BUY FROM THIS SITE
3 februari 2023
Review zonder uitnodiging
Antwoord van Optimalprint
Hi,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We really want to resolve this issue for you. Please provide your order number by updating your review. Or your may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.
Kind regards,
Cherry
Optimalprint
Excellent experience, beautiful art
Experience with optimal print was excellent, received our gold frames & digital art print within a few days of placing order! And they look gorgeous!
2 februari 2023
Review zonder uitnodiging
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