We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Toon meer

Beoordeeld met 1 van de 5 sterren

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Toon meer

Bedrijfsgegevens


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

279 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,9

Alle reviews

(279)

33 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

disappointed

The photo book was meant to be an anniversary gift.
Expected delivery date was 24-26.01 according to optimal print.
According to DHL tracking on 26.01 it was only departing Frankfurt (to go to Singapore).
My anniversary surprised is ruined and I am very disappointed.

27 januari 2023
Logo Optimalprint

Antwoord van Optimalprint

Hi Olga,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

I apologize if there is a delivery issue with your order.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Rosana
Optimalprint

Beoordeeld met 1 van de 5 sterren

The delivery is taking longer like…

The delivery is taking longer like hell. When tried to buy it, it was stated the item will be delivered from singapore. Until now the item in Germany

27 januari 2023
Logo Optimalprint

Antwoord van Optimalprint

​​Hi Sunil,

Thank you for your review and for bringing this to our attention. Please know that your feedback is important to us and we take matters like this very seriously.

We have contacted you via email and looked for the best solution for you.

We appreciate your patience and understanding.

Kind regards,

Anne
Optimalprint Support Team

Beoordeeld met 5 van de 5 sterren

Great quality printing

Great quality printing, fast delivery, responsive customer service. Very pleased with my calendar. However, online design tool is a bit glitchy, requires some patience!

9 januari 2023
Beoordeeld met 5 van de 5 sterren

I’m super impressed with the delivery

I’m super impressed with the delivery. I Didnt understand how to use it actually but just winged it. I didnt knkw that we could change the colour of the book. Will definitely buy again if need!

14 januari 2023
Beoordeeld met 4 van de 5 sterren

I would recommend!

I've recently print a canvas, a poster and a photobook. I am satisfied with the quality of the print. It would be great if more features can be allowed in the software used to create the photobook, like inserting stickers, or inserting and positioning text on the photos. What I like about this company is that the annual subscription includes unlimited free shipping, which really helps save money! Delivery was fast too!

20 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Colourless

very disappointed with the Canvas received today, the colour of the photo printed on the canvas is very faded off, very bad printing, wont recommend anyone to do any printing from them, wasted money and yet cant display your photo canvas at home due to the extreme bad printing.

6 januari 2023
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Edmund,

Thank you for your feedback. We sincerely apologize for the inconvenience this may have caused you.

We'd love a chance to make this right so we have sent you an email to resolve the issue.

Sincerely,

Vince
Optimalprint

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Envelopes were also good quality. Will use them next year.

6 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great! liked your end product.

Received photo album a bit than normal schedule day. Quality is good. My family liked it.
* Print and paper quality is good and compact
* May need to improve the response time when designing the album
* May provide plastic cover like book cover to protect the album.
* After selection of photos application can provide template to render automate instead of single photo on each page.

30 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

very fast delivery, good quality

very fast delivery, top customer service and good quality. it would be cool if they improve their web-software to personalise and design the cards even better.

22 november 2022
Beoordeeld met 1 van de 5 sterren

Passed Deadline, nothing received, no help rendered.

Painful experience. Made my orders 1+ week in advance and expected a delivery as they have indicated within Singapore to be 2-5 business days. Worst mistake ever. Item status was stated as delivered but did not reflect at the delivery vendor. Upon daily check in (due to urgency and importance of the items), they were not able to provide any assistance or support to help w the push for an update, insisting to wait until the deadline was missed. So here i am, with a missed deadline and nothing on hand. and I receive a system operated reply to wait again. if that was the case, please do not indicate inaccurate lead times to mislead consumers. To think i even wanted to sign up for a Plus membership if the experience was good. Alerting all future consumers, i hope you have a better experience than me and take a risk that is worth your while.

17 november 2022
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Ashley,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know your order ID so we can locate your order and the team can help you further.

Kind regards,
Madalina
Optimalprint Support Team

Beoordeeld met 5 van de 5 sterren

Good quality

Good quality, love how we are able to upload guest names and it will be printed on the cards. Very fast delivery!

9 november 2022
Beoordeeld met 5 van de 5 sterren

exceeded expectations

I was disappointed when the expected delivery at check out differed from the expected delivery at the start of placing order. However, they eventually exceed my expectations and had my order delivered on the actual day that it was needed so that i could gift it on time. Good value for what was ordered.

29 oktober 2022
Beoordeeld met 5 van de 5 sterren

Excellent hardcover photobook

Ordered a hardcover photobook and the whole process was very smooth. The online platform for designing was simple and easy to use, just drop in the pictures and adjust -- very intuitive. And the payment was fast and problem-free as well. When my photobook was dispatched I received an SMS to update me, and I received it at my doorstep via courier a day later. All in all it took 7 or 8 days from my order to delivery. The best part is that the photobook quality was excellent! Clear and bright pictures. Looks even better than on the screen. 2 thumbs up!

4 november 2022
Beoordeeld met 5 van de 5 sterren

Happy Purchase!

The first batch of card was not sharp due to the file not being it’s original. But the company gave us another chance to redo and reprint. Super happy with the second batch of cards when I receive it! Thank you optimalprintsg 😊

5 november 2022
Beoordeeld met 5 van de 5 sterren

SUPER LOVE IT

Chanced upon Optimalprint whole trying to get my wedding album printed. The whole process was such and breeze and I LOVE IT so much!! They have a fuss free drag and drop system to get your photos uploaded in the album that you want to make. And I get to arrange my photos and have a preview of how it would look like! Love the special feature of adding my own captions too!! Delivery was a surprise cause it only took a week for everything to be done and delivered! Very very impressed with the quality of the booklet and pages for the price paid too!

22 oktober 2022
Beoordeeld met 5 van de 5 sterren

Great quality

Great quality. Fast delivery as they are based in SG. This is my 6th time purchasing a photobook for my colleagues, Optimalprint never fails me. This round ordered 15copies and it's all in good condition. Their platform is user friendly too. Highly recommended 🤩🤩🤩

21 oktober 2022

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer