Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Toon meer
Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Toon meer
Bedrijf heeft geantwoord
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Toon meer
2,9
Gemiddeld
279 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great site!
Easy user interface, the delivery was quick. Though just sad i cant design the back of my book. But nonetheless, really good site.
26 mei 2022
Good communication by delivery person…
Good communication by delivery person who texted me in advance and keep me updated of the delivery status. Thank you.
13 mei 2022
BEWARE
BEWARE - I was charged a different amount on my credit card and there is no way to get in touch with Optimalprint directly. I can't find a customer service email or telephone number.
13 mei 2022
Review zonder uitnodiging
Antwoord van Optimalprint
Hi JW,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We really want to resolve this issue for you. Please provide your order number by updating your review. Or you may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.
Kind regards,
Loida
Optimalprint
Very good quality prints
Very good quality prints! We love it so much. And the price is affordable 👍🏻
28 april 2022
Would be a perfect 5 stars if the…
Would be a perfect 5 stars if the picture could come already assembled in the frame instead of having to assemble it myself.
25 april 2022
Quick and good
This was the quickest delivery of a phonebook by Optimal print so far. And without any errors. Well done. I have had some issues in the past but Optimal print is picking up customer service very well. I will keep on using their platform.
25 maart 2022
Excellent service
19 maart 2022
Different Delivery Dates, not accurate
Hi,
This is with regards to Order Number 21576541 which was placed yest, 14th March 2022. I had purchased the photobook as I thought it would arrive much earlier as stated on the website 19-20 March if I ordered before midnight. But after submitting my order yest, I received the order confirmation email stating that the estimated delivery is now 21-22 March. I cannot accept this as I need my item by this week 19 march
14 maart 2022
Review zonder uitnodiging
Antwoord van Optimalprint
Hello,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations, and we appreciate your feedback.
For immediate assistance, you may contact us via Live Chat for us to be able to help you further.
Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305
Thanks for choosing Optimalprint.
Kind regards,
Optimalprint
Fast delivery and well packaged
Fast delivery and well packaged. Product received is as advertised.
9 maart 2022
The print was sharp and the colour was…
The print was sharp and the colour was vivid despite being a large print. The medium used was strong and the item was well protected for delivery.
4 maart 2022
Quality not so good
17 februari 2022
Antwoord van Optimalprint
Hi Rochelle,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you by e-mail to find the best solution for you.
Thanks for choosing Optimalprint.
Kind regards,
Loida
Optimalprint
Photobooks
Whilst the quality of the product is very good, I find the pricing very high! It seems to get quite alot more expensive each year that I use it. I will likely shop around the next time I want to create my annual family photobook.
10 februari 2022
Antwoord van Optimalprint
Hi Victoria,
Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.
We have contacted you via email to know more details regarding your feedback and suggestions on how we can improve.
Kind regards,
Mylane
Optimalprint
The photo album was very amazing I love…
The photo album was amazing. I love the prints and I was impressed that I received my order before the promised date. The only part I was unhappy was I only managed to send my order in after my 3rd time. I spent at least 1.5hrs to sort and edit but it did not go through and this happened twice and I almost gave up. Luckily, I tried one more time and it went through smoothly and by then I missed out some pictures that I really wanted to add initially. It's ok I am happy with the end product ☺.
3 februari 2022
High quality print and frame
High quality print and frame - exactly what I ordered. Delivery was quick and hassle-free. Buy with confidence.
23 januari 2022
Different Delivery details
Hi, I just placed my photo book order yesterday evening 6th. The estimated delivery dates is misleading. Your product details and home page shown that est. delivery date on 11 jan - 13 jan, but I received my order confirmation with est delivery on 14-17 jan. this is a farewell gift for my colleague, and I need it on 13jan. Any solution? Order No. 20898005, thank you.
7 januari 2022
Review zonder uitnodiging
Antwoord van Optimalprint
Hi,
Thanks for taking the time to post your feedback.
We're sorry to hear that the delivery date is not what you expected.
We have contacted you by e-mail to find the best solution for you.
Kind regards,
Kenn
Optimalprint
Ordered a aluminum wall print
Ordered a aluminum wall print, the print was very low quality and was not at all what was shown on the website. My order number is 20604306
18 december 2021
Review zonder uitnodiging
Antwoord van Optimalprint
Hi,
Thanks for letting us know about this problem.
We're really sorry to hear that you are not satisfied with your order.
We offer a 100% money-back guarantee to all our customers.
We have contacted you by e-mail to find the best solution for you.
Regards,
Izza
Optimalprint
I ordered because you noticed the…
I ordered because you noticed the estimate arrival time was 7th to 8th Dec. I wanted to pass those cards to my friends on 10th Dec and had to leave Singapore on 11th Dec.
I could not receive those cards before leaving Singapore….
I want to request you refund.
14 december 2021
Antwoord van Optimalprint
Hi,
Thank you for your feedback.
We're sorry to hear that you have been waiting for your order for such a long time.
We have contacted you by e-mail to find the best solution for you.
Kind regards,
Shenna
Optimalprint
best printer ever
the website was easy to navigate. the product was printed on thick quality paper & best of all my product arrived within 4days ...im amazed !
9 december 2021
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