Orbisify Reviews 

195
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I ordered under-shelf lighting from Orbisify and the product arrived on-time and in good condition. Due to my own error, the light I ordered was not appropriate for the space. Orbisify was very acco... Toon meer

Beoordeeld met 5 van de 5 sterren

I don’t usually write reviews, but when I find a great product and a company that delivers, I want to share the experience so others can benefit. I spent a lot of time looking for the perfect under... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is my second project using Orbisify’s wall washing LED linear lights and I’ve been really happy with them. They look great installed and I’ve received a lot of compliments on the finished pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Worked with customer support for several weeks while planning new cabinet project. They helped get the right product for each location. I sent them renderings and they were able to help come up with a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lampenwinkel

Geschreven door het bedrijf

Orbisify is a premium LED lighting company based in the United States, specializing in modern under cabinet lighting systems, architectural aluminum LED profiles, and complete plug-and-play lighting kits designed for homeowners, contractors, interior designers, and builders. Our mission is to make lighting installation simple, professional, and visually stunning — no matter the size of your project. We offer a wide range of high-quality LED lighting products, including under cabinet lights, LED strip lights, recessed aluminum profiles, surface-mount lighting channels, diffusers, power supplies, and smart lighting accessories. Every lighting kit is carefully engineered to deliver seamless illumination, energy efficiency, and long-lasting performance. At Orbisify, we focus on creating lighting that transforms spaces — from modern kitchens and closets to shelves, display cabinets, offices, and commercial interiors. Our LED lighting systems are easy to install, dimmable, and compatible with standard home automation setups such as Lutron and smart dimmers. Each order includes a full set kit with LED strips, transformers, connectors, and sensors — everything you need to complete your project without additional parts. We provide fast and secure shipping across the U.S., free tax, 14-day returns, and responsive customer support ready to assist contractors and DIY homeowners alike. Our products are designed with precision and tested for quality to ensure consistent brightness, excellent heat dissipation, and a premium finish. Orbisify continues to innovate by offering new under cabinet lighting solutions, recessed linear profiles, and custom-cut LED bars tailored to your exact measurements. Join thousands of satisfied customers who trust Orbisify for their kitchen lighting, shelf lighting, and architectural LED projects. Whether you’re building, renovating, or upgrading your lighting design, Orbisify helps you bring professional-grade lighting to your home or business — beautifully and efficiently.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

195 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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Heeft 44% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,5

Alle reviews

(195)

95 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Huggy Wuggy Plush & Transformer Thomas

After reading mixed reviews after I had made my purchase, I was a little concerned I had made the wrong choice purchasing through Orbisify. I am not an online shopper however in this instance I had no choice as what I ordered cannot be purchased near me.
I made multiple contact through online chat to which response was prompt and my questions were answered. I sent an email which again, prompt reply with Information I required.
I was able to track my package once I had tracking info & today have received my purchases.
Delivery was a little longer than advised however understandable due to time of year.
Have briefly looked at items and am overall satisfied with my purchase
Thank you Orbisify, I will be a return customer

20 december 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Kylie,

We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Orbisify is the best store for baby…

Orbisify is the best store for baby toys, I don't know how to upload some photos of the products in this review, but I am in love with these products. My little one loves them even more, all I can say is that it was worth it for all the toys bought at Orbisify.

11 december 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Hitasha,

We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 1 van de 5 sterren

Would NEVER order from them again

First of all, this company shows that it's in New York but they don't actually ship from there. I chose them because it was in the United States--I didn't want to wait a long time for something coming from China. The product did ship directly from China and took forever to get here. Then, because the delivery service marked it as delivered days before it actually was (which is common) I thought I had longer to return it. I had no access to tracking or anything. Product was not as described at all. Poor customer service.

5 december 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hi Lisa,

We feel sorry for this situation, but we are a New York company and we make deliveries from New York.
We are spread across the US with our warehouses and we ship from New York, Florida, California, New Jersey and several other locations. But we also make deliveries from our warehouses in Spain, Lisbon and Hamburg, which are for the European region. as well as China for international deliveries.

The product you ordered was out of stock in our warehouses in the United States of America, and we shipped it from the international warehouse.

You made the purchase on 10.27.22 and you received the order on 11.11, and if you count all the days, you received the product for 11 working days.

You contacted our agents yesterday and asked to return the product, the return deadline is 14 days after you accept the product and you have exceeded this deadline. We have sent you the tracking number and you have access. But we cannot return used products.

Our agents have answered all your questions, and they have also sent you the tracking link, we believe that you have the answer to all that you have highlighted. We hope that you will take steps to change this comment as it is not right to leave negative comments for things that are not as you mentioned above.

Thank you for this comment

Beoordeeld met 5 van de 5 sterren

I am delighted with all the Orbisify…

I am delighted with all the Orbisify products, there is everything for everything, and everything is of very good quality and very durable.

11 augustus 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Linda,

We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Orbisify has amazed me

Orbisify has amazed me, the service I received from this company, the customer care and the quality of the products is of the highest level.

I made 2 orders and they are all as they are described in the store, all the products I have received are usable and I am in love with them. They helped me a lot in the live chat for selection and made the purchase much easier.

I recommend Orbisify for any purchase.

22 november 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Jorge,

We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 1 van de 5 sterren

I Would give them negative stars if I…

I Would give them negative stars if I could. I ordered 8 lego sets all the same for my storefront. When I started getting them they came in separate bags and each box was cut open and shortened rendering them unsellable in my store. I sent pictures of each box I recieved to date and they said sorry we can't help the box is damaged. I would not recommend this site ever, even to my worst enemy. I asked for a refund they said if the product is not there they could but does that mean I have to put each 1300 pc set together to see if it is all there.
Thanks for listening. Save yourself any grief go somewhere else.

7 november 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hi Denise,

We have sent them in separate packages, all this costs us more as a company, and we do this service so that all products arrive in good shape and do not arrive damaged. The products you ordered are large and we sent them in separate packages because if they are placed one on top of the other, the product inside may be damaged during transportation.

This is the reason why we have sent your packages separately, since your complaint in the email was why they were not sent in one package.

Thanks for the rating.

Beoordeeld met 5 van de 5 sterren

Amazing customer service, fast delivery..

I ordered the lionking diaper bag for my niece. I was surprised how fast it came in. Everyone was so helpful with any questions I had too. Thank you so much! She loves it!

10 november 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Ashley, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Orbisify baby toys are amazing, bus toy is awesome.

Today I received the toy I bought for my son, the Bus Toy, and I am very satisfied with the quality. It does not have any plastic smell like other toys. I thought it was a little bigger, but it's still enough. My son likes it very much and learned all his songs very quickly, I can say that he even sleeps with it.
It's not the first toy I've bought at Orbsify, I'm very happy with all of them, but this is my son's favorite toy, the Bus toy.

Thank you Orbisify for the small gift in the package.

9 november 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Annabel, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Excellent Overall

Truly excellent customer service. Responded to all of my questions immediately. Item arrived on time and exactly as described. I would definitely shop here again.

31 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Jillian, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 1 van de 5 sterren

I ordered an anti-meow collar and it…

I ordered an anti-meow collar and it didn't work. The company told me they would mail me another one but I never received it. After several weeks and attempts to communicate with them, I have not had a refund, and no necklace in the mail. I strongly advise against this company, I wasted my money, my time and my patience.

24 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hi Julie,

We have done the best for you by sending you 2 cat collars to your address, the first one that arrived you said it didn't work even though it worked and we didn't ask you to return the product, but we sent you a new one .

You didn't lose your money and you didn't ask for a refund, we sent you the second product for free and you got 2 products with only one payment.

We hope your cat is healthy and well.

Thanks for the rating.

Beoordeeld met 1 van de 5 sterren

Over TEN emails, OVER A MONTH wait, Just for the WRONG item and HALF the order to be received. This company is a JOKE!!!

I ordered TWO sets for a total of FOUR baby crib bumpers for my son who has Autism Spectrum. The thickness and fullness of the crib bumpers presented in the picture, looked like it will cushion his head banging. The total of this order was $119.96. I made this order on 9/16/22 and the money was taken the next day on 9/17/22. I NEVER received the package. One of many emails later, first I was given the wrong tracking, then I was given two other tracking numbers. The email stated that my item will be coming in TWO shipments. I NEVER received the package until yesterday, 10/21/22 by USPS. When I opened the package, not only was it NOT the item I ordered, I only received half the order. I want my money back. It is a shame that people will spend money on your company, but can't speak to anyone. I Waited for OVER A MONTH just for the wrong item and half of the product to be sent to me. I wish I can give Orbisify -1/2 star, but it will only allow me one star. You are lucky you got one star, your company and professionalism do NOT deserve even that. I HAVE every email, email promise, and receipt. I have EVERYTHING to back up what I am saying. I want my money BACK!!!

UPDATE: As you can see from the response from Orbisify, the order that was sent was a gift. However, I NEVER received my original order and I have NOT received a refund of $119.96. They kept promising over and over that my package will arrive. I have NEVER received it. Here it is February 2023, and I have NOT received my order as promised NOR have I received my refund. This company is pathetic. I might have to go to small claims court to get my money.

20 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Michelle,

We really feel so sorry for this inconvenience, even though we already sent to you 6 pieces and not only 2 pieces, even though you ordered only 4 pieces.

You already received 2 pieces and will receive other 4 pieces within a few days during this week, so we sent 2 of them for totally free while you paid just for 4 of them

We would really appreciate if you can update this review once you receive the complete order

Best regards

Beoordeeld met 5 van de 5 sterren

Orbisify is a very good store

Orbisify is a very good store. My sister bought me a gift from this store and the size was not correct, so I had to exchange the product. They did everything for me that I wasn't buying and they made me the best choice, this happened a few months ago, now I am a regular customer and I am very satisfied with the products and customer service. The delivery is fast and there is no need to pay extra to arrive on time. Out of all the purchases, only one product was sent 2 days later than expected, but I believe it is quite good. Continue like this..

20 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Takeya, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 1 van de 5 sterren

Unusable folding garden rake

I recently purchased a folding garden rake from Orbisfy that was advertised as being 60” long when fully extended, but it was, in fact, less than 29”. It had no folding or telescoping handle whatsoever and it did not even look like what was pictured. I missed their 14 day return window, and when I wrote a negative review, they chose not to publish it.

17 oktober 2022
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Antwoord van Orbisify

Hi Larry,

We are sorry for this, we offer 24/7 customer support on livechat as well as email and you have never written to us, we have not received any email or any other form. We apologize for what happened, please contact us every day on live chat and our team will help you with everything.

All the comments we receive are positive and most of them are about the customer service and the quality of the products. Please consider contacting us, we will do our best for you to change your approach to our company.

Beoordeeld met 5 van de 5 sterren

My package was lost in the mail and…

My package was lost in the mail and Orbisify reshipped my items. Their customer service is wonderful.

17 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Emily , We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

I had a very positive experience with…

I had a very positive experience with Orbisify. I would highly recommend the company! Their products are great and their customer service is even better!

20 september 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Mohammad, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

My four year old has been patiently…

My four year old has been patiently waiting for her Halloween costume to arrive. I have yet to get my order from them, but their customer service has knocked it out of the park! Multiple times a day, she asks if the ninja turtle gear has arrived - instead of telling her no for the 100th time, I decided we would email the company together; that way, she could see that I was at least trying here. :) Within hours, we had a reply with a tracking number, estimated arrival time, and a nice note assuring us we would be ready for the festivities well in time.
Thank you.

11 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Brianna, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Great customer service! Great product.

It ‘s my first time in this website. Brian helped me with my concern. Very friendly and accommodating customer service! Excited with my purchase! I will definitely buy another item next time and I’ll highly recommend this! Thank you.

13 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Valerie, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 5 van de 5 sterren

Orbisify is awesome

Orbisify is awesome. I must have made a mistake witjh an order, ordering duplicate items. They were quick and responsive with this issue and are sending correct item to me free. Great customer service!!!

9 oktober 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello Natalie, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

Beoordeeld met 3 van de 5 sterren

Hello

Hello, I bought an EWA A106 Mini Bluetooth speaker at Orbisity because I was certain that the product would be shipped from the USA. To my surprise, the shipment comes from China with the delays incurred. I am still waiting for the delivery of my purchase. I'm disappointed

19 september 2022
Review zonder uitnodiging
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Antwoord van Orbisify

Hello, dear client, first of all we hope this comment finds you well.

We apologize for the delay in shipping, all this happened because the product you bought was not in stock in our warehouses in US and we were forced to send you an order from our warehouse that we use for international shipments. This has been done to shorten the wait for the return of the product in stock in US warehouses.

We hope you understand us, we are happy that you appreciate our work.
We apologize that you are disappointed.

Beoordeeld met 5 van de 5 sterren

Customer service was great

Customer service was great. I had an issue with their product but they helped me immediately. I would buy their products again!

7 oktober 2022
Review zonder uitnodiging
Logo Orbisify

Antwoord van Orbisify

Hello Laura, We are happy to serve customers like you. We are here to help you with your choice and we try to do the best for customers like you.

Thanks for the good review

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