Orderwise Reviews 

Hannah was a massive help despite the overtly complicated issue that was dropped on her plate. Would appreciate working with her again on any future issues.

Hannah had taken the time to find out how her team had originally set up the report and back tracked to correct a previous set up error.

We had an issue with Proforma Payment on web. Hannah is very quick to respond and is very helpful.

The individual engineer in question, Michael Jackman, was first rate. Lighting fast to reply, efficient in his assessment and remediation of the issue and very patient whilst explaining what he was doing and why. The experience morphed into a quick training session whilst i watched him in action on my screen which i found very helpful in deed.

Dave was absolutely excellent! Very informative and engaging 10/10 :)

Lucy Spencer helped migrate our database!

I am really pleased with the professionalism Lucy has provided over the course of our test migration right through to go live. Lucy was a huge support when we we had our own internal IT issues and she liaised with our external IT support to ensure we kept on track with go live. Lucy even worked out of her own working hours!

thank you again Lucy

As usual, Stephen, in the 'Accounts' package, was very reactive and efficient in giving us support when we needed it. We know we can always count on him to explain clearly what needs to be done to sort us out.

Danielle was very helpful, polite & knew her job well.

We received an excellent service from Orderwise with a very useful and constructive training day. The consultant was very helpful and thorough and we gained vast amounts of knowledge and understanding from the day.

the training was great, everyone was getting involved and we got to see all aspects of the system

We have just undertaken our training week with Orderwise. A very smoothly run week by Dave. He built a great rapport with all the members of the team and adjusted his delivery accordingly. Very thorough training but also tailored to our individual needs. Thank you and we move towards our go live date with confidence.

After going to one of their roadshows I’ve got a different view of OrderWise completely. I went expecting a sales pitch and ok there was a bit of that but overall the team didn’t shy away from what’s been going on. It was reassuring to hear the support issues acknowledged and what’s being done to sort them, let alone that they are open about work on this still to be done.
I spent time talking to other users at the event and also with management, it’s good to see they aren’t hiding away any more.

Service has been great!
Had several bespoke implementations and training sessions with Orderwise at various times; all have been very thorough and informative.
Dave has been great with his training sessions.
Had no issues.

This business makes grand promises but fails to meet the expectations of an ERP system. It lacks essential functionality, has long lead times, and comes with high costs. The support quality has steadily declined while the prices have continually increased. Without an in-house IT team, we depend on their support, which is only available during business hours.

Connor is very knowledgeable and helped us address issues we were facing.

The team were happy with the training we received.

Seems to be an ongoing theme with these reviews and can say I have experienced the same as the below, a poor level or service once the initial investment has been taken. We've recently swapped over website platforms and commissioned some "bespoke work" to run scripts (whilst still in support) Scripts were delivered and deemed working on test. Upon going live these scripts stopped working as they installed them on our old website server and we now continued to experience constant errors. As we're no longer in support contracts they won't speak to anyone about the issue even though their quotation for the bespoke work states upon acceptance we will sign off a completion document the scripts are working. We have not done this and therefore have paid the best part of an additional £2,000 with no product at the end. Functionality wise the system is okay, customer service has much to be desired.

We have had the Orderwise system for a few years now. The actual system is very good but the support is absolutely horrendous. The support package is extremely expensive and the support that you receive is chronically lacking.

Orderwise acknowledge this but still demand a ridiculous sum of money. This year we have decided not to renew our support with Orderwise and this because of their pathetic service levels. We would reluctantly renew the support, if the level of service was satisfactory.

Now we are hamstrung because Orderwise will not return phone calls or answer emails until we renew the support. They do not tell you this when you originally sign up with them. We now cannot arrange home access for our staff because Orderwise will not share the login details with our IT partners.

We are now in a position where we will have to write off the initial investment of the Orderwise system in order to move to a solution where the support is of an acceptable level. We find the ethics of this company to be very poor indeed.