Orderwise Reviews 

Lynton was very helpful in supporting us with our training database. Explained what we needed to do clearly.

Hannah was very professional and very helpful

Contacted support for an issue and got a response within minutes. Hannah was able to remote on prompty and provided a quick resolution. She was really professional and handled the query very well. Well Done and thank you.

Needed access to a training database, but there were some issues in gaining access. Supported well through each step. Quick responses and clear guidance with screen shots.

I wanted to say thank you to Hannah for her quick and helpful support (as always)! Thanks for organising the go live of eCommerce reports for a new website launch. She went above and beyond when actioning this for me and even logged in on her day off to ensure this was completed. Amazing customer service!

Hannah as helpful as always. Got my issue resolved straight away. Thanks Hannah :-)

I have found Joe to be very helpful, and has gone some way to improving my recent view of Orderwise. Having requested a bespoke report, he called me to ascertain that he had all of the detail, talked it through with a good manner and built the report.
When i asked for a further amendment, i also advised that the 1 week period for any changes would surpass with the user of the report on leave, Joe was very accommodating on his return.

Hannah was really helpful. She explained all of the issues at hand in detail and also explained how we need to solve the issues that are out of her control. Our issue was solved within a few minutes. She was patient and really easy to talk with. Thank you!

Hannah Reilly dealt with my query, always prompt, efficient & sorted in no time. Very helpful :)

Hannah was great and Knowledgeable, and was a credit to Orderwise

Chris was a great trainer and very helpful.

We experienced an issue with scheduled weekly reports not coming through - when this works, it's a great time-saving resource, but it does drop out probably once per month on Orderwise's side. The issue was solved in a sense but I felt that minimum effort was given, leaving us to do leg work to ensure the reports landed, all due to an issue not of our making.

We are a small business with minimal in-house Developer knowledge. In my mind, if an Orderwise issue has stopped one of our processes from happen, they should resolve, rather than push on to us.

Quick response. Fixed the issue and explained what was done to fix the error.

Quick and friendly help to assess and solve problems with the operation of Orderwise.

Hannah got back to me quickly and efficiently, was happy to help and solved my issue

Did 4 days of product training with Dave. First and foremost, a very well mannered and understanding trainer who encouraged questions and interaction throughout to suit us. Clearly very knowledgeable on the product itself and on the rare occasion an answer could not be provided immediately, it was followed up in a timely manner. Absolutely no issues or concerns at all, would recommend!

Response was very good, with clear defined instructions with screenshots that were very helpful to remedy our issue. Great support !

We had a query regarding courier codes on our system and having these integrate with our courier labels. Hannah R was really helpful and sent us a full list of codes and a step-by-step of how to upload these within 24 hours. The issue has now been resolved thanks to Hannah and the courier labels are working as they should!

Hannah was very helpful with support upgrading our system.