Purchased this in 2016, initial training onsite went smoothly. What followed was a money grab situation never ending issues and opportunistic to rinse us at every step without delivery fully functiona... Toon meer
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Just wanted to say a huge thank you to Mez for the seamless migration of our Orderwise database over the last few weeks. It was expected to be a potentially tricky task due to the 50 Live Ecom... Toon meer
OrderWise has already been transformational after implementing it and we have so much further yet to go. We can't thank Niall, in particular, enough for his superb customer service and for going above... Toon meer
Bedrijf heeft geantwoord
Niall is an excellent coach, taking time to explain the process as a general framework and then in greater detail so you come away from the training with complete knowledge. There's no such thing... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Orderwise Business Management Software. Stock Control Software With Warehouse & Order Management, Website & Accounts Integration, KPIs, CRM & Much More.
Contactgegevens
LN1 2LR, Lincoln, Verenigd Koninkrijk
- orderwise.co.uk
4,3
Uitstekend
313 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very Helpful
Hannah is always really helpful with any queries I have with the Orderwise system. Any issues are usually resolved the same day and this helps us avoid any disruption to our daily work.
13 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for taking the time to leave a review! This feedback will be passed onto Hannah.
Quick resolution and friendly
13 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your review! We're happy you were provided a quick and friendly support experience. We look forward to assisting you in the future.
Ric Kendall was a great help in…
Ric Kendall was a great help in assisting with a new BI alert set up. Friendly and knowledgeable.
13 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your review! We will make sure this feedback is passed onto Ric.
One thing I can say about the customer…
One thing I can say about the customer service at OrderWise is that they are so quick and helpful. Hannah was very quick to respond to my query. Well done, OW!
12 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
We're happy that you had a positive support experience with Hannah! We take pride in our quick and friendly service and look forward to supporting you in the future.
Joe C was great in creating our new…
Joe C was great in creating our new report and helping with the import/upload process of it. Really helpful and made the task extremely simple.
9 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for leaving a review! We will make sure this feedback finds Joe.
Dave Hamilton is a great teacher!
Dave Hamilton provided an excellent week of training to our team, patiently managed expectations whilst delivering a dense amount of information in an approachable way. He was informative, friendly and attentive to the needs of the staff and overarching business, whilst expertly helping us navigate how we would best start our journey with OrderWise.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for leaving your training feedback! It's great to hear that Dave's experience created a positive training experience. This feedback will be passed onto Dave.
Issue resolved quickly and easily.
10 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for taking the time to leave your feedback! We aim to make our support process as quick and straight forward as possible. This feedback will be passed onto the team.
Hannah Reilly - excellent
Very quick responses and sorted my issues, great service
10 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your review! We will make sure this feedback reaches Hannah.
Antwoord van Orderwise
Thank you for your review! We take pride in offering swift and friendly support. We look forward to supporting you in the future.
Excellent support from Hannah
Excellent support from Hannah, came back quickly with some suggestions to help alleviate our issue, and following that, remoted on and managed to get us sorted out in not time at all!
6 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback. This will be passed onto Hannah.
Great support from Hannah at Orderwise…
Great support from Hannah at Orderwise today. Helped with my initial problem and offered support on a couple of other issues too. Good that Orderwise are now talking to their customers again as we had just been receiving email support recently which was very disappointing. They charge a lot for support & need to look after their customers better, so good to see that seems to be the case now.
5 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback! We will make sure this is passed onto Hannah.
Super-helpful :)
Super-helpful :)
We had a login issue and Orderwise dealt with it efficiently and quickly.
5 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your review! We're glad this issue was quickly resolved for you.
Great and quick support
We've had a couple of issues with the software this week and Hannah Reilly has been really quick to respond and get things sorted, always a positive experience and it is clear that Hannah and the rest of the team are really knowledgeable on the system! Thank you
5 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for taking the time to leave a review! This feedback will be passed onto Hannah.
System Upgrade - Hannah Reilly
Hannah Reilly was very helpful in upgrading our system at short notice - Hannah is always willing to give the extra support as an when required! Thank you so much Hannah :)
4 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your review. This feedback will be passed onto Hannah.
Good service
Can always get an answer shortly after putting in a ticket, and most of the time it is helpful.
Unfortunately it's hard to get support with custom code but they at least offer guidance in the right direction if it's an issue with the program itself.
5 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback!
Excellent support and clear instructions
Yazmin was able to help identify the issue quickly and help provide clear information on the solution which we were able to pass on to the relevant team and fix the problem we were facing.
4 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for leaving your review! This will be passed onto Yaz.
Good quick service!!
Good quick service and fixed the problem and also clearly explained and showed the error and how to resolve.
4 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback! This will be passed onto the team.
Prompt and effective response by Stephen Green
Prompt and effective response by Stephen Green from Orderwise
3 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for taking the time to leave a review. This feedback will be passed onto Stephen.
Got my problem sorted in super quick…
Got my problem sorted in super quick time.
2 september 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback! This will be passed onto the team.
Good support on a complicated system
Good support on a complicated system.
Works well for us and generally we get helpful answers when we have problems.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Orderwise
Thank you for your feedback! We're glad to hear about your positive experience with support.
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