Outback Equipment Reviews 

In addition to the great service when I bought the product, I recently had a minor warranty issue. Joel was straight onto it and had a new part sent by the manufacturer within days. All the while was kept well informed throughout. Cannot recommend more highly.

Talei from customer service was outstanding after I received an incorrect delivery item. She contacted me straight away and nothing was too hard or too much trouble. It is reassuring to know that if something does go wrong, Outback Equipment — and particularly Talei — acts promptly and thoroughly to resolve the issue.
Thank you, Talei. I will be making all future purchases through Outback Equipment, confident that any issues will be fixed quickly. I was even offered a discount on the incorrectly delivered item, which I decided to keep and purchase.
Keep up the great work, Outback Equipment — and please give Talei a pay rise!
Happy customer,
Michael

ordered a 12v system from outback equipment it arrived smashed no fault of the company that courier had damaged it. I got in contact the same night and heard back from a team member Courtney who was really awesome to deal with always updating me on the process and was really great customer support. I highly rate the team especially Courtney. thanks guys

We had a great experience with Joel from Outback Equipment handling a warranty claim. Joel bent over backwards to resolve our issue in a very professional and timely manner.

Regards
Anthony C

Purchased a GME uhf which arrived very promptly. On installation I found a small defect in the handset. Joel from Outback Equipment was very helpful in arranging return postage and following up with the supplier to provide a replacement. Overall VERY happy with the customer service and post sale support. More than happy to recommend OE to others!

I have given a 5 star review to your Company but especially to Jasmine who answered my phone call, sort-out the issue I was having, all in a friendly manner, remaining professional and knowledgable at the same time.
This is what I mean by Good Old Aussie Customer Service.

Ordered a solar panel was told it was a very busy time of year and to allow an extra couple of days, after two weeks of hearing nothing I messed and asked what was happening only to get a”it’s here we just haven’t put it through the warehouse it’ll only be another day or two” another week later nothing still so I emailed again as a trip was coming up that I needed it for, got in touch with talei who was brilliant to deal with, chased up what was going on and kept in contact and thankfully got the product to me in time, so thanks talei and everyone else that helped all ended well after a bit of a delay at the start cheers

Great communication, great item, great price, great to deal with. Thank you so much. Will defiantly be saving this seller 👍

Had to cancel an order I stuffed up. Talei was great on the phone , sorted out cancellation and credit very quickly

Contact was made via telcon, with limited hold time.
Mitch K was extremely helpful and professional in dealing with my enquiry and finalising my purchase.
The company pricing is very competitive at all times I've dealt with them.
I'm a returning customer and will continue to do so.

Wanted to buy a underbody water tank for my transit, had a look on the outback equipment site found what I needed but being a dinosaur i jumped on the phone,was answered by Courtney who was able to sort out my queries, re freight etc to WA, my order is the way. Wonderful experience, don't normally buy online but thanks to Courtney I look forward to doing business with Outback Equipment in the future WELL DONE 5 🌟+

After several attempts at phoning, only to be told it was their really busy time by a recorded message so I hung up.
Logging into their system told me the item was dispatched but no tracking details even after 23 days since paying for the item.
Then I received an Email add for their special sale, so I used that to send a return Email and got a reply within hours that my item was on it's way, so well done for that Talei. Bit disappointed that all my other attempts to make contact were unsuccessful but if products arrives and is worth the $723.82 I spent on purchase and delivery I will be very happy.

My order was processed quickly by Outback Equipment even though I placed my online order between Christmas New Year. When I phoned about delivery they were very quick to respond to my enquiry and follow up as to when the delivery was happening. My solar panels arrived today so I have not had time to unpack them yet. Would recommend

We purchased some caravan gear from Outback Equipment in November 2023. Great prices and fast delivery. We have just been dealing with a warranty claim, which was made super easy by friendly and helpful staff Talei and Joel. Highly recommend this Aussie business if you're looking for a great range of outdoor equipment with awesome service!

Talei was extremely helpful!
Very prompt with her responses while helping me out. :)

I had an issue with the product I received and sent the team an email. They got back to me relatively quickly for such a busy time of year
The lovely Joel was on it! Got everything sorted for me within 24 hrs!! Couldn’t be happier with how quick everything was fixed!!

Exceptional customer service before and after my sale helping with a small warranty. Easy to talk to and great product knowledge. Great quality products they stand behind.

The product was sent out promptly and the customer service was excellent.
Talei was quick to respond to my emails and my problem was resolved very quickly

I had a warranty claim for one of my NARVA driving lights, that had stopped working. Joel followed up my claim and was instrumental in arranging for the replacement before the Christmas break. Not only did he arrange for the replacement, but because NARVA have upgraded that models design, he talked NAVA into replacing two new lights so that they matched. Thank you, Joel, for your dedication no my behalf. It is very much appreciated and I can
recommend Outback Equipment for quality products and amazing after sale service.

Product required exchange due to my incorrect ordering. Amy at Customer Service made the return/refund/repurchase process so easy. Quick, informative email responses and a friendly manner. Thanks Amy, and Outback Equipment.