Outback Equipment Reviews 

I had a warranty claim for one of my NARVA driving lights, that had stopped working. Joel followed up my claim and was instrumental in arranging for the replacement before the Christmas break. Not only did he arrange for the replacement, but because NARVA have upgraded that models design, he talked NAVA into replacing two new lights so that they matched. Thank you, Joel, for your dedication no my behalf. It is very much appreciated and I can
recommend Outback Equipment for quality products and amazing after sale service.

Product required exchange due to my incorrect ordering. Amy at Customer Service made the return/refund/repurchase process so easy. Quick, informative email responses and a friendly manner. Thanks Amy, and Outback Equipment.

The customer service from Talei was brilliant. Went out of her way to get my parcel to me in time for christmas.

Firstly when ordered the item it was shipped very quickly. Due to an issue with manufacturer we have had to navigate a return of a part but JOEL has been INCREDIBLE. He was prompt in negotiating with manufacturer, looked at every possible solution to support our needs and then made it happen. Joel deserves a customer service medal!

Outback Equipment has exceeded expectations so far. I’ve now had two orders delivered to Adelaide and the service has been impressive. Price and postage times were both great. There was a manufacturing fault with my AFK bag and Joel was a legend when it came out after sales support. He quickly fixed the issue with same day postage of a replacement item, no questions asked. The quality of communication and service from Joel and the team means that I’ll be a repeat customer. Great stuff!

I ordered product from Outback Adventure Supplies on the 11th December. No indication on the product's page that is was not in stock. So of course it did not arrive from China in time for Christmas. Outback Equipment need to be clear in terms of delivery timeframes as this product was not in stock in Australia.
I hope Outback Adventure Supplies pay for the return postage given I no longer need the product, whenever it turns up, as I had to purchase elsewhere.

Outback Equipment is a great place to do business. They've got a good range at competitive prices, and are big on customer satisfaction. When I recently had a problem with an order, Summer was particularly quick to sort it out and was very helpful. I would certainly recommend this business.

How refreshing to experience 'you beaut 'customer service from Jordan and Outback Equipment.Less than a minute to answer my phone call,super polite and enthusiastic manner,knowledgeable and quick to process some order substitutions.Competitive prices and love that company is local.

Although I was disappointed with the product I ordered was not in stock at the time. The delay was an acceptable even pleasant experience as Talei handled the delay I would describe as "caring".
thank you Talei.

Hayley, Joel, Jordan and Talei have been great. Had issues with a caravan cover and these guys provided great advice and quick communication. Will not hesitate to utilize Outback Equipment in the future.
Thanks again guys

I recently purchased a weathershield for my Pajero Sport. Even though the online photo only showed the front passenger side I expected a full set. Apart from the photo there was nothing written to indicate that I was purchasing just one passenger side weathershield. The ad simply did not have enough information and should be clarified.

The customer service person I spoke to (Talei) was brilliant- 5 stars for her. She explained very clearly what I had purchased and was very helpful in assisting me to make a second purchase. She is a credit to the organisation and has amazing customer service skills- well done Talei!

The confusing ad needs to be improved. I'm now paying 2 freight charges when it could have been one.

All of my previous dealings with Outback Equipment have been brilliant but I'm dissatisfied with this one.

The product itself is great quality and highly recommended.

Very grateful for Dakota’s assistance in arranging my order to be delivered in time for Christmas. He went out of his way to ensure the products were delivered on time. It’s great to still be able to talk to people on the phone, that not only say they will do something, but actually do it! Thank you!

I placed an order by phone and was very happy with the level of customer service. A few minutes later I realised I had not order an important part, I rand back and asked if I could have that part added and shipped with my original order- no problem.Thank you Talei and Steph

Bought an awning that arrived with a damaged bag. Jordan was quick to reply to my messages, and offered a few options that would fix the problem

Great service, delivered far better than l expected

Summer has to be top of the poll. They’ve been extremely helpful and informative

I purchased an air hose from the website, it was faulty from first use. I sent them an email and I received a quick response from Joel. He laid out everything they needed to address the issue in one email. I received a note that I would be sent a replacement and I have received a tracking number for the replacement shipment the same day. Very fast and simple service Thank you to Joel for making things easy.

Excellent customer service, product knowledge and great price. Thanks Jordan Van Twest.

Had to return something communication was great. Let me know what was happening when and where.

Steph has provided outstanding service to ensure we receive our products ordered.
A delay in despatch meant a change of delivery address was needed and Steph went above and beyond to ensure that happened.
Thanks Steph and Outback Equipment!