We had problems calling the company to ask a couple of questions about products in our cart before checking out. Several phone calls unanswered & timed out. Sent an email also as we were travelling. W... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Appalling Service, no communication. Don't take the gamble and buy from this company. Still waiting on an order from 14th April it's now 30th July. Requested a refund 4 weeks ago, still not received.... Toon meer
They stated a 7 day dispatch time on their site, a month later I hadn't heard anything from them. They ignored emails, I had to threaten lodging consumer complaints to get a reply. I'm currently... Toon meer
This is the second I've bought from outback. 1st was an electric trolling motor a few months agao ,and this time 2 battery boxes. Both times the items were good quality, and delivered ipromptly ,loo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane. We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission. Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure. We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey. We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip. Gear up. Get out.
Contactgegevens
1 Murdoch Circuit, 4110, Acacia Ridge, Australië
- 1300 854 185
- service@outbackequipment.com.au
- outbackequipment.com.au
3,8
Goed
440 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Talei was brilliant
Talei was brilliant , she sorted a small problem with the order with patience and professionalism . The online ordering system needs to be much simpler..why do you need passwords etc etc to order a caravan part ? and the same applies to writing a review .
8 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your feedback. We’re glad to hear Talei was able to assist you with patience and professionalism — we’ll be sure to pass that on. We also appreciate your comments about the online ordering and review process, as this feedback helps us identify areas where we can improve.
Very happy customer.
Company has a gr8 range of items relation to my caravanning needs whilst travelling Oz.
Staff are helpful & friendly.
When having a warranty issue with one product, this was reported & action was conducted straight away.
For example contact was made by Outback Equip to the manufacturer of the item within 1 hours & replacement part posted to me the same day.
Very happy all round with Outback Equip.
9 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your fantastic review! We’re glad to hear you’re happy with our range, friendly service, and the quick handling of your warranty issue. We really appreciate your support and wish you safe travels!
Croc Hinges-in store purchase
Great customer service from Mitch today! He explained all about the Croc Hinges and how they work in an easy to understand way. Made special effort to send through the latest installation guide as well. Top service, thanks Mitch. Appreciated having the store open for a face to face shop on a Sunday!
7 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the great review! We’re glad Mitch could clearly explain the Croc Hinges and get the installation guide to you. Appreciate your visit — and glad our Sunday opening helped!
Had an issue my MSA drivers mirror
Had an issue my MSA drivers mirror
and contacted Outback equipment for advice . Joel and his team were excellent with prompt , friendly service resolving my problem. MSA Australia who make quality tow mirrors were also excellent to deal with. Highly recommended.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your wonderful 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Great customer service. Easy to deal with
Returned a manufacturer's faulty product.
Joel made swapping out easy and straight forwards. With clear directions and quick response times, I had the replacement product at my doorstep within a week.
Great customer service.
Thanks Joel and the OE team
24 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for your feedback! We’re glad Joel was able to make the replacement process quick and straightforward, and we’ll be sure to pass on your kind words. Appreciate your support!
Outback Equipment sent the wrong order
Outback Equipment sent the wrong order, after contacting them they sent a return through Aust Post but Aust Post would not accept it. Next they sent a Courier return label but the Courier did not turn up. Meanwhile my original order has not been fullfilled and when I asked for a refund they just keep delaying.
11 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for sharing your experience, and we’re sorry for the inconvenience caused by the return issues and delays. We understand how frustrating that must have been.
We’re glad to confirm that your return was received and refund was processed yesterday 8/12. If there’s anything more we can assist with, please don’t hesitate to let us know — we’re here to help and appreciate your patience throughout the process.
BEST CUSTOMER SERVICE
This guys are taking customer service very seriously!!! Always happy to help and support with enquiries!!! They know how to build trust with their customers
Big shot out for Joel. He is very understanding and also very professional!!!
Joel went above and beyond with my warranty claim!! Well done mate...
1 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks for your awesome 5-star review! It’s always great to know that our warranty team could make the process seamless for you. We truly appreciate your feedback and look forward to serving you again in the future!
Great service & wonderful communication
2 december 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your wonderful review! We're thrilled to hear you're happy with our service.
Bought 2 chairs and after about 5…
Bought 2 chairs and after about 5 months 1 had a problem with fabric tearing ( the other is perfect) figured this can sometimes happen and as we were really happy with the chairs up until then we would see about warranty. Had an excellent experience with the team, jordan/steph and as we are travelling in a caravan they sent a new chair to the next the most convenient place.
All round a good experience which will have us purchasing from them again.
Corey.
15 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks for the great review, Corey! We’re glad we could sort out the warranty quickly and keep things smooth while you’re travelling. The team will be thrilled to hear your feedback. Appreciate your support — and we look forward to helping you again!
Customer focus
Excellent delivery updates and Superior customer service. I had an issue with a product I purchased. I was astounded at the speed of response after l submitted the issue online. Full credit to Joel and the team. No nonsense customer satisfaction. 6 out of 5 stars!
28 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the amazing review! We’re thrilled to hear our delivery updates and support exceeded your expectations. Joel and the team will really appreciate your kind words. Thanks for the “6 out of 5 stars” — we’re glad we could make things right so quickly!
I am pleased to pass on my…
I am pleased to pass on my recommendation for outback equipment. I balls up an order, all my fault and Talei fixed it. It took her several calls to fix it, but she did it. Well done Talei!!
Much appreciated
28 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5 star review - we love getting feedback like this! We hope to see you again soon.
Had to ring Outback this morning…
Had to ring Outback this morning regards to a blackjack mini i brought on line he sorted it out very quckly very professional regards Ken Whithead
27 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your wonderful review! We're thrilled to hear you're happy with our service.
I ordered the wrong controller
I ordered the wrong controller as a Xmas present for my daughters car sent an email as I was stressing , email was returned straight away by a lovely lady Steph , within 2 mins problem was solved and fixed . Thankyou Steph for your quick response
27 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for your 5-star review! We’re glad Steph was able to sort things out quickly and take the stress out of the mix-up. We’ll be sure to pass on your thanks — she’ll really appreciate it!
Very happy with the response
Very happy with the response from Steph. I ordered 2 covers and a tracking number was sent but nothing happened. I contacted support and Steph found that it was on order. She also changed the colour of the cover on my enquiry. Well done!
27 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks for the great feedback! We’re glad Steph was able to sort out the tracking issue and update your order so quickly. We’ll be sure to pass on your kind words — we hope to serve you again soon!
Thanks Steph.
Steph provided excellent advice & support during our phone conversation whilst ordering Clearview mirrors. Very helpful & pleasant. Thanks Steph.
27 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5-star review - we love getting feedback like this! We hope to see you again soon.
Quick postage to regional Qld
Quick postage to regional Qld. Shout out to Courtney for her great customer service!
25 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the glowing 5-star review - we love getting feedback like this! We hope to see you again soon, cheers!
Great Service Outback Equipment
Great service, much appreciated. A special shout out to Talei who assisted in getting our items to be quickly processed, dispatched and delivered interstate, after a short delay in receiving the goods at their warehouse. I really appreciated being able to make contact and get helpful responses in a timely manner. Thank you!
26 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your wonderful 5-star review! We’re so glad to hear our team could assist, and we’ll be sure to pass your kind words on to Talei. We appreciate your patience during the delay and are glad everything reached you smoothly. Thanks again for your support!
Thankyou, really needed this new battery!
Really needed this new battery before going on a trip and the team made sure the battery got to me on time. Thankyou really appreciate it
26 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you for your wonderful 5-star review! We're thrilled to hear you're happy with our service.
great experience with outback equipment…
great experience with outback equipment !!!
Especially Talei from customer service side with constant emails back and forth and making sure my delivery will be dispatched in time!! Absolute legend !! Thanks again Talei
25 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thank you so much for your amazing review! We’re thrilled to hear you had a great experience with Outback Equipment. Talei will be over the moon to know her efforts made a difference. We appreciate your support and look forward to helping you again in the future!
The Service I received from Steph and…
The Service I received from Steph and the Team was 5 Stars, a prompt reply to my issue which was received and actioned within 24 hours.
24 november 2025
Review zonder uitnodiging
Antwoord van Outback Equipment
Thanks so much for the 5 star review - we love getting feedback like this! We hope to see you again soon.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.