I would like to sincerely thank Mehul and Nick for the exceptional service they provided in managing the sale of our home. Their communication and responsiveness were excellent throughout the p... Toon meer
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Lees wat reviewers zeggen
We recently bought a property which was marketed by Oyster Properties, Stanmore. Mehul, from Oyster Properties, made our journey very smooth and stress free. His knowledge and understanding has helped... Toon meer
Bedrijf heeft geantwoord
My experience with Oyster has been good; they managed both my lettings and sale, and I received good service. Special thanks to Mehul Dhum for overseeing the sale process proactively and keeping me up... Toon meer
Manesh and his Oyster colleagues could not have been more supportive and helpful throughout the process. We particularly appreciated his advice on value, availability for viewings and constructive su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.
Contactgegevens
845 Honeypot Lane, Stanmore, HA7 1Ar, London, Verenigd Koninkrijk
- 0208 951 5558
- pp@oyster-properties.co.uk
- oyster-properties.co.uk
4,1
Goed
99 reviews
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Worst response ever
I would like to share feedback regarding my recent interaction with one of your colleagues Mehul.
During my call, I introduced myself as a portfolio landlord and reached out for assistance regarding a matter related to my property. However, I was informed by the colleague that he has been moved to a different department and therefore asked me to contact the maintenance team directly instead of assisting or guiding me further.
While I understand that departmental changes happen, the response felt dismissive and did not provide any meaningful assistance or direction to resolve the issue. As a landlord managing multiple properties, I expect a certain level of support and professionalism when reaching out.
I hope this feedback can be taken constructively to ensure that customers are provided with clearer guidance or proper handover when responsibilities change between departments.
6 januari 2026
Review zonder uitnodiging
Our service from Oyster Properties was first class
Our service from Oyster Properties was first class. Manesh was on hand to answer all our questions as most importantly patient with us. Amazing. Would definitely recommend.
17 november 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Thecklitsa Archeou,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the service from Oyster Properties to be first class. Manesh will be especially pleased to know that his support, patience, and responsiveness made such a positive difference to your experience.
We truly appreciate your recommendation and your kind words. It was a pleasure assisting you, and if you ever need anything in the future, we’re always here to help.
Best wishes,
The Oyster Properties Team
Highly Recommend
Manesh has sold two properties for us now. He has been completely professional and very helpful in all aspects regarding sales. I would highly recommend.
6 januari 2026
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Mrs Jackson Jackson,
Thank you so much for your thoughtful 5-star review! We are beyond grateful to hear that Manesh has successfully sold two properties for you and consistently provided professional, reliable, and helpful support throughout the sales process. He will be delighted to know that his efforts have been so appreciated.
Thank you for your continued trust and your recommendation — it truly means a great deal to us.
Warm regards,
The Oyster Properties Team
Fantastic
I had a fantastic experience with Oyster Properties. Their team was professional, responsive, and genuinely cared about making the process smooth from start to finish. Communication was clear, questions were answered quickly, and everything was handled with attention to detail. It’s rare to find a property company that combines efficiency with a personal touch like the staff here does. I highly recommend them to anyone looking for a reliable and trustworthy team.
18 december 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Aryan Modi,
Thank you so much for your fantastic 5-star review!
At Oyster Properties, we aim to provide clear communication, prompt responses, and a personal touch, alongside efficient service. Delivering exceptional service to our customers is at the heart of what we do.
We are truly delighted to hear that you had such a positive experience with us—it’s wonderful to know that our efforts stood out to you.
We sincerely appreciate your kind words and recommendation. Thank you for trusting Oyster Properties—it means a great deal to our team!
Best regards,
The Oyster Properties Team
I’ve had a very positive experience…
I’ve had a very positive experience with Oyster Properties. Their team is professional, knowledgeable, and extremely proactive in managing every aspect of the tenancy. Communication has always been clear and timely, and they consistently provide practical advice based on current market conditions and legislation. They handle compliance, renewals, rent reviews, and maintenance issues thoroughly, which gives real peace of mind. Any issues are dealt with efficiently and with a clear explanation of next steps, making the whole process smooth and stress-free.
I would highly recommend Oyster Properties to anyone looking for a reliable and professional managing agent.
16 december 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Ria Jane Remedios,
Thank you so much for your detailed and thoughtful 5-star review!
Your kind words truly mean a great deal to us, and we are delighted to know that you have had such a positive experience with Oyster Properties.
Providing proactive management, clear communication, and up-to-date advice is at the heart of what we do, so it is wonderful to hear that this has given you peace of mind. We are especially pleased that our handling of compliance, renewals, rent reviews, and maintenance has made the process smooth and stress-free for you.
Your recommendation means a great deal to us, and we sincerely appreciate the trust you have placed in our team.
Once again thank you for choosing Oyster Properties!
Warm regards,
The Oyster Properties Team
Kavya was our agent showing us around…
Kavya was our agent showing us around and he was very informative. Open to what we said and wasn’t trying to be deceptive when things were flagged. Appreciated his honesty. Great experience
15 december 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Sindi,
Many thanks for your 5-star review!
We are really happy to hear that Kavya provided an informative and honest viewing experience. We really value transparency, and it’s great to know that his openness and professionalism made a positive impression.
Thank you for sharing your experience — we truly appreciate your feedback!
Best regards,
The Oyster Properties Team
I had experience with this renting…
I had experience with this renting agent. They are truly trustworthy, helpful, and incredibly responsive. Whenever I had a question or needed support, they replied quickly and made the whole process smooth and stress-free. They were also very reliable and helped me find and change into a new placd that fit my needs perfectly. I really appreciate their professionalism and support—highly recommended!
10 december 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Shamaa Hassan,
Thank you so much for your wonderful 5-star review! We are delighted to hear that your renting experience with us was smooth, stress-free, and positive. Providing quick responses, reliable support, and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate your trust and your recommendation, and we are so pleased we could help you find a new place that suited your needs perfectly. Thank you for choosing Oyster Properties!
Warm regards,
The Oyster Properties Team
Excellent Service from Het Patel and Gemma
Oyster Properties is a trustworthy and reliable agency. I had a great experience with Het Patel during the house viewing. He was very helpful and explained everything clearly, guiding us through all the important information we needed to know. He is polite, respectful, and has a very supportive nature. Het demonstrated outstanding dedication to his work. he resolved issues promptly and always returned my calls, even if he missed them initially. His professionalism and sense of responsibility truly stood out, and I sincerely appreciate his excellent service.
I had another great experience with Gemma, who is very proactive and an excellent communicator. She managed the tenancy agreement process for my property efficiently and professionally. During that time, I contacted her several times, and she always answered my calls promptly, responding politely and appropriately each time. Her clear communication and supportive attitude helped me complete my documentation on time. Overall, it was an outstanding experience with Gemma and the entire Oyster Properties team.
Thank you
17 oktober 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Rakesh Prajapati,
Thank you so much for your detailed and wonderful 5-star review! We are truly grateful for your kind words and are delighted to hear about your positive experiences with Oyster Properties.
Het will be very pleased to know that his dedication, responsiveness, and supportive approach made your viewing experience clear and stress-free. His professionalism and commitment to clients are qualities we greatly value.
We are also thrilled to hear such positive feedback about Gemma. Her proactive approach, clear communication, and efficiency during the tenancy agreement process are something we’re very proud of, and it’s great to know she helped make everything run smoothly for you.
Thank you again for your trust and appreciation of the entire team. Your recommendation means a great deal to us!
Thank you for the 5-star rating, Rajesh!
We truly appreciate you taking the time to review Oyster Properties. It’s been a pleasure assisting you, and we are always here whenever you need us in the future.
Best regards,
The Oyster Properties Team
Extremely Unprofessional and…
Extremely Unprofessional and Disrespectful Service
I had a property viewing scheduled for 12:10 PM. At 12:01 PM, just nine minutes before the appointment, I received a message saying the viewing was cancelled because the landlord had given the agent the wrong keys.
What makes this even worse is that I was already standing in front of the property for several minutes, and no one showed up or even tried to enter the house. When I asked what happened, I was told the agent had been there at 11:30 AM but for some reason, they waited over 30 minutes to let me know that the viewing would not happen.
This is completely unacceptable and shows a total lack of professionalism, communication, and respect for people’s time. Mistakes can happen, but informing your clients promptly is the minimum standard in this industry.
After this experience, I absolutely do not recommend this agency. If they can’t handle something as simple as a scheduled viewing properly, I would not trust them with anything more important.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Georgeta-Mihaela Gaman,
We are very sorry for the inconvenience and frustration caused by the cancellation of your viewing. We completely understand how disappointing this must have been, especially as you had already arrived at the property. This is not the level of service we aim to provide.
While mistakes can occasionally occur, we agree that communication should have been handled much better in this instance. Your feedback has been shared with the team so we can review what went wrong and ensure clearer and more timely communication moving forward.
We appreciate you bringing this to our attention and sincerely apologize for the impact this had on your experience.
Kind regards,
The Oyster Properties Team
Really BAD service
Really BAD service. No one picks up the phone and all they want you to do is respond to a watsap text messaging system that does not reply often. No one calls you back this is the worst agency I’ve ever been involved with. I have been wondering if this is a legit company. Stay away!!!
1 september 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Linda Brown,
First and foremost, please accept our sincere apologies for the frustrating experience you have encountered. Your feedback is extremely important to us, and we want to assure you that we take these matters very seriously.
Following our investigation, my colleague Gemma responded to your offer yesterday and, regrettably, advised that the landlord personally reviews all tenant profiles. Unfortunately, the landlord has since chosen to proceed with another prospective tenant for the property.
We are a legitimate business that values our customers, and in this instance, we clearly fell short of the high standards we set for ourselves. Your experience is not reflective of the service we strive to provide, and we are committed to doing better going forward.
Thank you once again for bringing this to our attention. We sincerely hope for the opportunity to restore your trust.
Kind regards,
The Oyster Properties Team
Great management
I have worked with Oyster for a number of years and they have always been so helpful in managing my property as well as any issues with maintenance and Tenants. I find them easy to work with and straight forwards.
24 juli 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Lukha,
We truly appreciate you taking the time to share your kind feedback. It has been a pleasure working with you over the years, and we are so pleased to hear that you have found the experience smooth and hassle-free.
We always strive to keep things simple and straightforward, so it’s wonderful to know that this has come through in your experience with us.
As always, we are here if you ever need anything.
Best regards,
The Oyster Properties Team
We leave in the property over 4 years…
We leave in the property over 4 years and we didn't had any miss payment. 3 weeks ago one of the windows glass crack at 12 a clock in the night without been touch. Nobody come to see the property and after that 3 weeks they say is from our fault and we have to pay everything. They do not care about any other reason like weather condition and how old is the window they straight away say we smash with an object. We are still try to say the true but they don't care.
2 juli 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Butnariu Marian Ionut,
Thank you for taking the time to share your concerns. We value your four years as a tenant and your consistent payment history.
We understand your frustration regarding the window damage assessment. Issues involving spontaneous glass breakage can have various causes, including weather conditions, building settlement, or age-related wear, and we recognize these should be properly investigated.
We apologize that an on-site inspection was not conducted promptly, as this is typically our standard procedure for damage assessments. Every situation deserves proper evaluation before determining responsibility.
We would like to revisit this matter with you directly. Please contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely.
We are committed to treating all our long-term tenants fairly and finding a reasonable resolution.
Best regards,
The Oyster Properties Team
amazing service
Excellent service and very professional staff, have never had any issues in 15 years
16 januari 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi Sonali,
Fifteen years is no small milestone, and knowing we have had the privilege of supporting you throughout this journey truly means the world to us.
Building long-term relationships like yours is at the heart of what we do, and it’s been a pleasure having you as such a valued part of the Oyster Properties family.
Thank you for your continued trust—we are always here whenever you need us.
Warm regards,
The Oyster Properties Team
Oyster Properties …
We have nothing but praise for the Team at Oyster Properties. They have managed three of our properties, the first one has been managed by them for over ten years. They have negotiated market rentals for our properties when a tenant departs and a new one is found. The rental receipts are always banked promptly in our bank account ( after deduction if their agreed fees and any property related expense). We have no hesitation in continuing our relationship with Oyster Properties.
10 juli 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi Shashi Shah,
Thank you so much for this wonderful review and for your continued trust in Oyster Properties over the past ten years! It's truly rewarding to hear such positive feedback from a long-standing client like yourself.
We are delighted that you are satisfied with our management of your three properties and our ability to negotiate competitive market rentals when sourcing new tenants. Your confidence in our rental management process, from securing tenants to prompt banking of rental receipts, reflects the professional standards we strive to maintain for all our landlords.
Building lasting relationships with property owners like yourself is at the heart of what we do. Your loyalty over more than a decade speaks volumes, and we're honored to have earned your trust and recommendation.
Thank you for choosing Oyster Properties as your property management partner. We look forward to continuing to serve you and your properties with the same dedication and professionalism for many years to come.
Warm regards,
The Oyster Properties Team
a very reliable and helpful agency
Oyster property is a trustworth and reliable agency. Their staff are very professional. I let out my property through Kumar in Arnos Grove office. He and Sarju were very patient and kind in answering my questions. Their charges are very resonable too. Before I gave my property to Oyster, I had trouble with my previous tenants who were not paying rent consistently, they went all the way to help me out and point me to the right direction even though the tenants were not introduced by them. We are very grateful for their kindness.
10 juni 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi Kuan,
Thank you so much for this heartfelt review!
We are truly touched by your kind words and so pleased that you have had such a positive experience with our team.
It is wonderful to hear that Kumar and Sarju at our Arnos Grove office provided you with the patient, professional service you deserved. We believe in taking the time to answer all our clients' questions thoroughly, so we're delighted they made you feel supported throughout the process.
We are particularly moved to hear about how our team went above and beyond to help you with the challenging situation involving your previous tenants, even though they were not originally placed by us. This reflects the genuine care and integrity that we try to bring to all our client relationships – we believe in doing what's right, not just what's required.
Your gratitude means the world to us, and we are honored that you chose to trust Oyster Property with your letting needs. Thank you for recognizing our commitment to fair pricing and reliable service.
We look forward to continuing to provide you with the trustworthy, professional property management you deserve.
Warmest regards,
The Oyster Properties Team
I am portfolio landlord and Oyster team…
I am portfolio landlord and Oyster team manages everything from finding tenants to managing day to day issues.
They are great bunch who are friendly, efficient and always put my interest first.
If my friends and family are ever looki g for trust worthy and honest agent i would recommend Oyster Properties.
Keep up the good work.
24 juli 2024
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi H. Faldu,
Thank you so much for this fantastic review! As a portfolio landlord, your endorsement means a great deal to us, and we are thrilled to hear that our comprehensive management service is meeting your expectations.
We are delighted that you have found our team to be friendly, efficient, and committed to putting your interests first – from tenant sourcing through to day-to-day property management. Building that trust with our landlords, especially those with multiple properties like yourself, is something we take great pride in.
Your willingness to recommend Oyster Properties to your friends and family is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are incredibly valuable to us, and we truly appreciate your confidence in our services.
Thank you for choosing Oyster Properties to manage your portfolio. We are committed to maintaining the high standards of service that have earned your trust, and we look forward to continuing our successful partnership.
Best regards,
The Oyster Properties Team
Oyster properties have been excellent…
Oyster properties have been excellent in my dealing with them. Good and prompt communication and responses. They resolved issues quickly and professionally. Would recommend.
27 juni 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi A Guy,
Thank you so much for this wonderful review!
We are indeed delighted to hear that you have had such a positive experience with Oyster Properties.
Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process.
We truly appreciate your recommendation – it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us.
Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future.
Best regards,
The Oyster Properties Team
Unprofessional team
This has been the most unprofessional property agency experience I have ever had.
We viewed a flat twice and submitted an offer. Negotiations began, but the landlord changed their mind, not once, but twice. Then, just two weeks before our planned move-in date, the agency abruptly withdrew our tenancy application, informing us via email that the landlord had decided against it.
Throughout this entire process, communication was appalling. We tried repeatedly to get answers by phone and email, but received no meaningful response. Each time we called, we were told staff were “busy” or that the person handling the property was at another viewing. No one followed up.
This level of disregard for prospective tenants is unprofessional and unacceptable. I would strongly caution anyone considering using this agency to think twice.
4 juli 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Nazanin Kazemi,
Thank you for your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you taking the time to share your concerns.
We understand how stressful and disappointing it must have been to have your tenancy application withdrawn, especially so close to your intended move-in date. However, I would like to clarify a few key points regarding the process.
From the outset, our negotiator made it clear that your offer was conditional and subject to the landlord’s final approval. Throughout the negotiations—where offers and terms were going back and forth—we provided timely updates via email in writing, particularly when the negotiator was not immediately available by phone due to other appointments or viewings.
Unfortunately, despite initial interest, the landlord ultimately decided not to proceed with your application and formally instructed us to cancel the offer. While this outcome was beyond our control, we acted as promptly and transparently as possible in communicating the landlord’s decision to you.
We always aim to provide a professional and respectful service to all applicants, and I’m sorry to hear that you felt let down in this instance. Your feedback has been taken seriously and will be used as part of our ongoing efforts to improve communication and client experience.
If you would like to discuss this further, please don’t hesitate to get in touch.
Best regards,
The Oyster Properties Team
These agents are a SCAM!
These agents are a SCAM!
Unfortunately I had to deal with this company as my landlord and agents which made everything very difficult.
The property I stayed had mould, damp and overall furniture issues (and when we moved in, the property wasn’t cleaned professionally). We quickly reported all the issues to their website but they are EXTREMELY slow to get things done. Eventually they booked a person to come fix the things in the property but that person only saw/wrote down the issues without returning to the property to repair.
The real landlord was a good person and happy to cooperate with many issues I had.
They also do a “spam” call kinda service where they keep asking to come inspect the property you live in. At first, these calls were ignored but eventually I asked them to send emails instead of calls.
Overall, if you have another agent in your hand you can work with, or another place you can rent from - do it!! Just don’t bother trying to work with oyster.
They will also try to dispute and claim repairs to the property which will claim from your deposit. Make sure you fight for your money back!
Not to mention that the agent who came to show the property was late, treated the people viewing the property without respect and they overbook the viewing with loads of people.
28 maart 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Jignesh Pithadia,
Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience.
Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy.
The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement.
Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately.
We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations.
If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly.
Best regards,
The Oyster Properties Team
Disappointing Experience – Poor Support and Unfair End-of-Tenancy Handling
I rented through Oyster Properties for over a year and a half when I first moved to London. Being new to the city, I trusted them to manage the property properly unfortunately, that turned out to be a mistake.
Support throughout the tenancy was extremely slow. A major water leak took over 8 months to be resolved, and routine maintenance was often ignored.
At the end of the tenancy, Bhanu and his inspection team raised last-minute issues that were never addressed or even mentioned during previous visits including mold that I had repeatedly reported during my tenancy, and which was ignored. Instead of acknowledging their inaction, they tried to shift the blame onto me.
The move-out process felt more like a game to find reasons to withhold deposit money, rather than a fair and professional closure. If you're thinking of renting through them, especially as someone new to London, I’d strongly advise caution.
18 april 2025
Review zonder uitnodiging
Antwoord van Oyster Properties
Hi Zeeshan Ullah,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with Oyster Properties did not meet the high standards we strive to maintain, and we're genuinely sorry to hear about the challenges you faced during your tenancy.
The issues you've raised - particularly the delayed response to the water leak, maintenance concerns, and the handling of your end-of-tenancy inspection - are not reflective of the service we aim to provide. We take full responsibility for these shortcomings and understand how frustrating this must have been, especially as someone new to London who was relying on our support.
We would very much like the opportunity to discuss your experience in detail and work toward a resolution. Please contact us directly at 0208 951 5558 so we can review your case thoroughly with our team, including Bhanu and our maintenance department.
Your feedback is invaluable in helping us improve our services, and we are committed to ensuring that future tenants receive the professional, responsive service they deserve.
We hope you'll give us the chance to make this right.
Kind regards,
The Oyster Properties Team
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