I would like to sincerely thank Mehul and Nick for the exceptional service they provided in managing the sale of our home. Their communication and responsiveness were excellent throughout the p... Toon meer
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We recently bought a property which was marketed by Oyster Properties, Stanmore. Mehul, from Oyster Properties, made our journey very smooth and stress free. His knowledge and understanding has helped... Toon meer
Bedrijf heeft geantwoord
My experience with Oyster has been good; they managed both my lettings and sale, and I received good service. Special thanks to Mehul Dhum for overseeing the sale process proactively and keeping me up... Toon meer
Manesh and his Oyster colleagues could not have been more supportive and helpful throughout the process. We particularly appreciated his advice on value, availability for viewings and constructive su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.
Contactgegevens
845 Honeypot Lane, Stanmore, HA7 1Ar, London, Verenigd Koninkrijk
- 0208 951 5558
- pp@oyster-properties.co.uk
- oyster-properties.co.uk
4,1
Goed
99 reviews
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Unsatisfactory experience & Discrimination
Unsatisfactory experience and what I can only assume is some sort of discrimination that they obviously will not disclose the real reason why we are unable to view the property. We called BEFORE they had the viewing date for a property and was told they would contact us once they had one, which is understandable as the ad had just gone up an hr or so prior to this. You would then think we should of been amongst, if not the first to be contacted. We then follow their booking procedure (via WhatsApp) the following day and was first told we could book a viewing and after giving further details was told, literally 1 min after, its fully booked. I wouldn't mind if they told me the real reason why e.g. if we did not meet requirements or etc but to just be lied to and magically all the slots are booked after being told 1 min before they were not is unacceptable.
I spoke with a lady named Joy
17 november 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear S J,
Thank you for bringing your experience to our attention. We genuinely value feedback and regret to hear about the challenges you faced during your attempt to schedule a property viewing.
We sincerely apologize for any inconvenience caused by the lack of clear communication and the apparent confusion in the booking process. It's important to us that all prospective tenants feel they are treated fairly and with transparency.
We understand your frustration with not receiving a timely response after expressing your interest before the viewing date was announced. We acknowledge that our initial communication could have been more efficient, and we appreciate your patience in this matter.
Regarding the sudden change in availability during your booking via WhatsApp, we apologize for any confusion caused by the immediate shift from available slots to being fully booked. This is certainly not the level of service we strive to provide. We take your concerns seriously, and we will thoroughly investigate this issue to ensure it does not happen in the future.
Your mention of a possible sense of discrimination is disheartening, and we want to assure you that we are committed to providing equal and fair opportunities to all potential tenants. Discrimination has no place in our processes, and we will be reviewing our procedures to ensure they are free from bias.
We understand your desire for transparency regarding the unavailability of slots, and we are working internally to improve our communication processes. While we cannot change the past, we are dedicated to learning from this experience and enhancing our procedures to prevent similar issues in the future.
If you would be willing to provide additional details or discuss your concerns further, please feel free to contact us directly at 02089515558. We genuinely appreciate your feedback, as it helps us identify areas for improvement and ensures a better experience for all our future tenants.
Once again, we apologize for any frustration or disappointment you may have experienced, and we hope to have the opportunity to address these concerns and regain your trust.
Best Regards,
Oyster Properties Team
I cannot thank Dean & Irina enough
I cannot thank Dean & Irina enough, these two are a credit to Oyster’s
They both made the experience of selling my property so easy, the communication was brilliant, they both dealt with the transaction process, professionally, respectful and knowledgeable. I would highly recommend Oysters to all, great service & most of all lovely people, Thank you Irina & Dean, Anita
31 augustus 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Anita,
Thank you for your wonderful review and your kind words about Dean and Irina. We're thrilled to hear that they provided you with an exceptional experience during the process of selling your property.
Your recommendation means a lot to us, and we're proud to have Dean and Irina as part of our team. We strive to provide great service and work with knowledgeable and respectful professionals. If you ever require further assistance in the future or have any more questions, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.
Thank you for choosing Oyster Properties.
Best regards,
Oyster Properties team
Awful communication leaves you in the…
Awful communication leaves you in the lurk for hours, doesn’t update you. Waste of time
21 augustus 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Dear Shenique,
We sincerely apologize for the poor communication and any inconvenience it may have caused. Your feedback is important to us, and we take your concerns seriously. We will make efforts to improve our communication and ensure that you have a better experience with our service in the future. If you have any specific issues or questions you'd like to discuss, please reach out to us, and we will do our best to address them. Thank you for bringing this to our attention.
Best Regards,
Oyster Properties Team
Excellent Service by Oyster Properties
We use Oyster Properties to let our rental properties and they are absolutely Fantastic! . We are portfolio landlord in northwest london and Oyster rents out our portfolio within a couple of days so our property never stays empty. The service level is excellent and response is very quick from them. I would definitely recommand Oyster properties for rent or manage your property.
10 juli 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words and for choosing Oyster Properties. We are delighted to hear that our services and response time have been so effective in renting out your portfolio. We look forward to continuing to provide the same level of services in the future.
Speedy rental
Speedy rental
Moved in 2 days after viewing property - amazed at the online speed of checks
1 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive review! We are delighted to have been able to provide you with a swift and efficient service that you were so satisfied with. We strive to make sure our customers receive the highest standard and are glad to have achieved this with you.
Cannot recommend this company enough
Cannot recommend this company enough. Extremely helpful and polite. Niraj, Surju and the team are very professional
Thank you
1 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive feedback! We are happy to hear that our team was polite and professional throughout your experience. We greatly appreciate your kind words and your recommendation.
Superb service with Oyster Properties.
Superb service with Oyster Properties.
Highly recommend them and went over and above to help us with our properties. Special thanks to Nick, Minal, Hemangi, Pauline and the whole team.
30 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive review! We are delighted to hear that our team has gone above and beyond to help you with your properties. We are so grateful for your kind words and are committed to continuing to provide excellent service.
Oyster Properties…Simply the Best
Fantastic personal and professional services from a wonderful team of fabulous people. Knowledgeable in all aspects of property sales purchase renting managing. Expert long-standing local experience. Always attentive to my tenants and my concerns and needs with prompt action. Thank you all at Oyster Properties. DS
23 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words regarding the team here at Oyster Properties. We really appreciate your feedback and are delighted that we were able to offer you a service that meets up with your needs.
Customer services at Oyster properties
Customer services at Oyster properties is very good for Landlords and also they are very efficient in dealing with any issues at the property with both the tenant and landlord . The staff are polite and also helpful
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the kind words, we are delighted to hear that you have had a positive experience with our customer services team. It is our priority to ensure our landlords and tenants are well looked after and that any issues with properties are dealt with promptly. We look forward to working with you again soon.
Really good experience
Really good experience, start to finish, very attentive and would 100% recommend
21 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the great review Micken! It's wonderful to hear that you had such a positive experience with us. We are committed to providing excellent, attentive customer service and we appreciate you recommending us to others.
Best agency I have experienced.
Oyster Properties is the best agency that I have experienced.
For anything they will help you like they did to me. I could ask them to repair any issues and they would do that for me. They also do inspections to see how the house is every six months. They also check up on everything that there is. And they see if gas and electricity is safe.
The staff works very quick and they do everything possible to help the customers.
Excellent team work agency.
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words! We are delighted to have been able to help you and that you have found our service to be of such a high standard. We are committed to providing the best customer service and strive to make sure that our clients feel safe and supported. We look forward to being able to assist you in the future.
Excellent service, highly recommended
Excellent service - thank you everyone at Oyster Properties!
The property which I have moved into is excellent, clean, well maintained making it a perfect rental home
The communication flow is excellent, the team are very responsive
I highly recommend Oyster Properties
Thank you
20 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your positive review, Mehul! We are pleased to hear that you are happy with the property and the communication flow from our team. We take pride in providing excellent service and are glad you are satisfied. Thank you for your kind words and your recommendation
Very professional agency 👏
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.
great service
Very happy wioth the team who rented out my property very fast
28 juni 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for the positive review, S Shah. We are so delighted to hear that you are happy with our team and the speed at which we were able to rent out your property. Thank you for your support!
Discriminatory
I called to ask about a room to let and was told that the property is available to females only and they dont accept men.
Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.
4 april 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I am great full from the…
I am great full from the professionalism of Oyster staff and management. They handled my property worked for me.
I would like to work with them again and again.
17 februari 2023
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
Landlords do not use them to manage your properties
Oyster Properties will not address your issues for months and will demand rent increases. Their internal communication is the worst I have ever experienced. You always have to call them with an update regarding your query and they will tell you that someone will call with an update and NO ONE ever updates you. You will have more than 3 different people calling you over the same thing despite addressing it with the first person. Their rent increases are unethical, they don't even base it on your tenancy agreement. They will increase it by a stupid amounts between 10-30%. I would NEVER recommend anyone to use this company! They have built such a bad reputation with everyone in my building and there are 48 flats here! So many tenants have had a horrific issues with these people. Serious issues which are life threatening to humans are not being address immediately.
26 oktober 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Refuse to deal with pests
We are current tenants and they show a total lack of care about the recurring pest issue we have. There are simple solutions they refuse to take to cut costs and totally ignore their responsibilities to tenants. This is making part of the property we rent entirely unusable and inaccessible, but they don't care. If we had the option to move right now, we would. When we will move, I work from home, so I will be around to let any potential new tenant know how the issues. Do yourself a favour and steer clear of Oyster Properties.
26 september 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team
Oyster Properties are only interested…
Oyster Properties are only interested in its own profits. They do not look after their tenants. They are a very greedy organization fulfilling their self-interest. Customer service is very poor. Do not use them.
1 september 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
Highly unprofessional
Highly unprofessional, un ethical & nuisance.
They sent me email & confirmed my viewing & they called me the same day as well to check I had to schedule my day for the same as no other days were available stating landlord will not be available & then just 1 hour prior to viewing they called & informed the property is gone. They are highly unprofessional. NNot at all recommended.
25 juli 2022
Review zonder uitnodiging
Antwoord van Oyster Properties
Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
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