Oyster Properties Reviews 

They are awful. İf you are not from a certain community and you don't want to waste your time, please do not go near them.
We have put an offer above asking price on a property 3-4 months ago. At the end we have found out from Land registry sold house prices, the sale has gone through to someone below our offer.
Please don't waste your time with these guys. Go to some reputable estate agents and deal with them.

This agency uses a switchboard is based overseas staffed with people who cannot communicate properly. This gives a terrible first impression to potential buyers.
The actual viewing of the flat (for sale) turned out to be a group viewing with one viewer after the other being herded in and out of the flat.
It was a very offputting experience for potential buyers and not how either enquiries or viewings are handled by other agencies in this neighbourhood.
I don’t think Oyster itself is a bad agency but they should probably stop using this overseas switchboard service

I got a call since this review from Minal who advised that I lodge a formal complaint with the Ombudsman. When I stated the tenants destroyed my front garden (lawn area) by growing corn and root vegetables on there, without my permission, she informed me that this is allowed? Really, in which country?! This is how good they are! IF YOU VALUE YOUR PROPERTY AND SANITY AVOID THESE PEOPLE!
The original follow up response from Oyster properties is wrong, no matter how it is dressed up with lies! The Rent 4 Sure reference for these tenants states that a guarantor was required. The rent was paid but that took some work!!! Tenants sat on a low rent for 3 years, Nirmit Patel suggested that I keep these tenants as at least they were paying a low rent, the fact they were destroying my flat didn’t matter, well, Nirmit Patel would not be paying for the repairs, so why should it matter! The path of least resistance, it didn’t matter to him. There was NO assistance from Nirmit Patel to help increase the rent or remove the tenants (which I would have paid for and did in any event). I paid £180 to Oyster properties to serve a Section 21 notice. Not something Nirmit Patel suggested, but reluctantly agreed to, I paid for all their services, so why does their response imply they were doing me a favor. The tenants were aggressive and nasty. Had I met them before they were installed in my flat along with sighting the references, I would have definitely said NO! At no time was Nirmit Patel interested in helping, industry standards surely prevail and there should be transparency at all times, without lies, I was never given the tenant’s references to make an informed decision. It was a quick fix for Oyster properties by putting Romanian Gypsies into a lovely flat to get the property off their books. My calls were NOT returned, the switchboard is based overseas and they can barely understand English or have the capacity to take a correct message! Then being abused by Nirmit Patel is completely unacceptable. They have over 26 properties currently advertised, why are they still sitting there if Nirmit Patel is so good at his job. The perfunctory concern is derisory! I will be reporting this agency to the Ombudsman, although they have limited powers, at least they will keep this on record. If you are a Landlord, avoid this place like the plague in particular Nirmit Patel. You too may end up in severe debt or worst hospital! The negligence is horrendous - may the gods and your conscience watch over you - Nirmit Patel! You have behaved deplorably! This agency is responsible, denying the same, further demonstrates their complete incompetence and neglect.

Irina and Zisha were both excellent in helping us sell our flat: very professional and friendly, I would thoroughly recommend them and Oyster Properties if you’re looking to sell or buy or rent.

I dealt with Zisha in oyster properties. She was very professional from the get go. She was very patient and accommodating. Any follow ups and viewing requests were met and even though it took us a long time, zisha kept us up to date at every step. Well done !!

These guys are awful. They are not helpful, they do not help fix issues. I have been a tenant with this agency for 2 years, any problems they request to log in the portal, and then they just close the ticket withouit notice. Anytime I ring up for answers it is always a rude person who doesn't want to hear the issue or help. Consistently not providing the service to tenants as they are required to do. I do not have good experience dealing with this agency.

A trustworthy and reliable agent which I would recommend

Oyster provided us with fantastic support in letting out a property. Competitive pricing, clear and easy to understand terms and conditions, friendly staff. I’d recommend Oyster hands down.

Winter late afternoon on a Friday and my boiler was not working. They got me in contact with an engineer who expertly directed me to fix the issue

Contacted Nick ( Nirmit Patel ) whom i happened to know. He was very Helpfull and Professional. The whole Team is good and gives good service.

Don't rent a property from this agent at all if you don't want to lose your deposit, they're trying to find a way to scam you, about 3 years I was tenant of them, every year increases rent when you arrange a viewing they turn off their crazy lift and tell viewers lift doesn't work and tenant knows issue of the lift when he rented a property so nothing can do about very slow lift if you use stairs can reach sooner to upper floor than lift, at the end of tenancy we cleaned property well but they're checking every centimeter of flat to find something to blame you and reduce your deposit they charged me £10 for 1 light bulb, £200 for mattress and £120 for cleaning as they said needed to clean more about 2 hours! Mattress wasn't new at the start of tenancy but after 3 years we used because of some stains they charged me £200 to buy a new one! Regarding leak from ceiling my laptop damaged and they didn't take responsibility because they're just thinking about theirselves my advice is don't rent a property from Oyster properties if you do you will lose your deposit as they're find a way to blame you because they're really hungry besides there is an Indian takeaway next Woodfield Court and you smell oil and food all the time with noise so be careful and don't trust them at all!

Highly unprofessional non existent customer service. One person who hasn’t a clue answers all calls . Lady at the viewing was so detached and in a hurry .
Now refusing to return deposit and not responding to messages.

Oyster is just BRILLIANT!
Last yr they managed to get me a rent increase. They have looked after my flat for a while. During lockdown it was completely full, I’ve had no voids in over 6 yrs. what oyster do is brilliant marketing & they do so in good enough time, prospective tenants are properly referenced so I’ve never had a problem not even late rent,
They manage the flat brilliantly, they provide access to 3rd parties meaning I can get on with other work,

As a result of their brilliant management & my increased cash flow which is consistent & timely I’ve been able to leverage the rental income to buy another property with Oyster assisting me & providing access for surveys etc.
thank you very much oyster for your excellent work. I’m really glad I found you,

A terrible experience. They do a great job "selling themselves" but a terrible job selling my late mother's flat. Horrible communication, lack of proactivity, lack of control, unprofessional and wasted everyone's time & money. Avoid.

Rubbish estate agent I gave this review based on my experience.No other alternative was given .kind regards

Following up on previous review, I have been pressured into taking a lower amount of deposit back almost 30% reduction as I was told pretty much take it or lose it and even when we agreed an amount they didn’t even give it all. I’ve requested the rest of the amount 48 hours ago and still no reply. DO NOT TRUST them they are liars and thieves!!

Redflag!!! Beware!!!. Oyster property is a very dishonest company. Warning to any tradesmen. Am self employed plumber this company got me to do an emergency job for them I spend money on and in the end refused to pay.

Incredible service all round when I was selling my flat. Extremely professional and friendly, responsive and honest. Kept me informed throughout the whole process and assured me whenever I started getting a bit nervous. Irina was hugely knowledgeable about my block as well as the area, and knew things before I raised them with her and solutions ready to hand. She worked with me to deal with awful managing agents and issues arising, and dealt with all parties so well. Their ASAP conveyancing sales progressors who they partner with were also amazing and everyone helped me seamlessly through a few hiccoughs with my onward purchase chain as well as my sale which I appreciate massively as this process is so stressful. Can't thank the whole team enough esp. Irina and Dean who clearly went above and beyond and would definitely recommend them to everyone dealing with a purchase or sale. I've had the pleasure (cough?!?!) of dealing with several estate agents in North West London and Oyster are a league above.

If I could leave 0 start review I would, I was a tenant for 2 years when I was inquiring to let a property I was told rent doesn’t increase much. After being there for 2 years landlord tried increasing rent from 1750 - 2400 absolutely disgusting. 🤢 not only that but the first 3 weeks of moving in we had not got water or heating no apologies or compensation provided. I have now moved out over a month ago and trying to get my deposit back I have provided evidence of the property condition when we moved in but they are insisting I pay over £800 in damages which is due to landlord negligence. Do not trust what oyster properties say to you it’s all lies.

The whole team were absolutely excellent. The photos of and promotional material for the flat were excellent and Oyster properties ensured those who were viewing were genuinely interested (unlike one of the high street estate agents I tried.) Irina was outstanding. She had such a depth of knowledge that demonstrated her expertise and experience. She did an excellent job. She was excellent with the potential buyer, highlighting all the best features of my property. Throughout the process she remained supportive right up until completion (and after actually.) I would very happily recommend Irina and the whole team and will certainly use them in the future!