Paloma Health Reviews 

Paloma healthcare have been incredible. I opted for them through the nhs right to choose system just a couple of months ago and my son has already had his assessments and has been given a diagnosis.
The clinicians have been amazing, taking their time to really get to know who Eli is. His assessment document is so detailed and thorough and has provided us with so much insight and information to be able to help support Eli going forward. The experience has been such a positive one and by far surpassed my expectations. Thank you

I have used poloma twice now and can highly recommend them. both times they have listened to my concerns even without much backing from my sons school. they have made me feel heard and listened and offered helpful information. they have quick waiting times. staff iv delt with have been amazing. iv recommended to friends and family members.

From start to finish took less than six months, many thanks to Chris and Steve who actually for once believed everything that other people didn't and their professionalism went above and beyond anyone else's, thanks so much we really did appreciate everything that you have done for us and would definitely recommend you to anyone

Paloma offers a great service, friendly and patient staff, lots of supportive information prior to assessments and frequent checking in to update us. Also signposting to support forums post diagnosis. Really helped alleviate any worries myself or my daughter had. Jessica and Maria were both really lovely and made the experience a lot easier than we were expecting. Thank you!

I chose Paloma on the Right to choose method for my son's autism diagnosis.

The process took four months from the original referral, it was all done online and communication was amazing.

I am so pleased I chose this provider as my son will now go to secondary with the extra support he needs.

The staff are extremely friendly and great professional service. Will definitely use again.

Very professional staff, gave a very detailed report and follow up appointment to discuss the results. The child observation lady was so good with my daughter who never usually opens up to health care professional. The portal is easy to use and has loads of useful information. They keep you up to date with your referral. Very happy.

Sadie was patient and friendly with my child throughout the assessment and he felt comfortable despite finding social situations challenging. Stephanie did the parent assessment and was compassionate and validating and did not make me feel rushed or unheard. They helped make a stressful experience manageable.

So pleased I went with Paloma and I would recommend other parents to do the same the staff was so friendly and understanding they were so brilliant with my boy. I'm so glad I went through this channel from the start of January the referral weren't through and short few months From start to finish

Used this as a right to choose provider for an autism assessment for my child. I think the whole process including assessments has been a few months. Staff were very professional, kind and understanding and the clinical psychologist was excellent with my daughter during her assessment couldn’t recommend them enough.

I was recommended this service by a friend who was in the process of using paloma for their own child.
From our referral from the GP back in December 2025 we received a diagnosis by the end of April 2026 in this time we were currently on a 2 year waiting list with the local council service.
I honestly could not recommend them enough.
The paediatricians were absolutely wonderful on the calls, making you feel comfortable and at ease to talk with them, never judged or questioned your answers. Paloma Health have given us a huge step in the right direction to getting my child the help he needs in life.

We were referred to Paloma Health via Right to Choose. Our GP initially recommended another provider but when I looked them up my son was too young to be assessed by them so I did my own research. From the first contact they were really helpful and responsive. The website and resources are very clear and accessible. We understood they don't like to cancel appointments but it can happen so we ensured everything we booked for travel and accommodation was flexible just in case. Chris assessed our son and from the moment we met him he completely put us and our son at ease, so much so he was happy to do the first part of the assessment without us. We joined for the latter part and it was clear our son was having a great time and he found Chris fun to be with. For the parent part I had Robyn and she equally put me at ease and enabled me to open up. The report arrived quicker than I expected and it completely captured our son. The outcome meeting followed soon after and was also really helpful. I wholehearty recommend Paloma Health

After many years of fighting for help and getting a diagnosis, the staff at Paloma Health were absolutely incredible and kept us updated from the moment we got referred to diagnosis there was nothing that we was not happy about. The whole timeliness 3 months from referal to diagnosis which compared to my local waiting list is outstanding.

I was so impressed with my son’s ASD assessment. Great communication from start to finish, really understanding staff at every point and a really comprehensive fair report at the end that was received quickly. I’m definitely hoping to go back for his ADHD assessment.

Both of the clinical professionals we encountered at Paloma Health were caring and experienced and the report we received at the end of the process was excellent and very in-depth. The school SENDCO reported that she never before seen a report so reflective of a child's needs.
However, the organisation of the face-to-face meeting was needlessly stressful and poorly managed. We were, in the end, given three different appointment times (one of these being sent five minutes before our appointment was due to start). There is no telephone number available to make contact with the staff who are booking the appointments and the assessment itself took place in an office building with no signage and no instructions in the confirmation email about where to go when you got to the building.

Staff at Paloma are lovely and professional. The fact they offer remote or in person child observations was a big hit for me as my child hates cameras so she wouldnt co-operate with a remote assessmemt. Also staff explained everything in the report in simple terms that were easy to understand rather then all the technical jargon. Thanks Paloma

Great experience for my son and meeting my son’s needs. 100% would recommend all staff were very friendly and supportive.

Amazing service. Was completed within 13 weeks and made easy and stress free for families. Thank you to Sadie you was truly amazing.

After waiting several years on the local NHS waiting list, right to choose was suggested. I choose Paloma because of the in person appointments in Exeter and seeing great reviews. They were great from start to finish. Always replied quickly to any emails that I sent. The modules to read through whilst waiting were very helpful. All the staff were lovely and very patient. The report was very through and I would definitely recommend them.

We have just been through the Paloma Health service for our 6 year old daughter. We found the whole process from start to finish incredible. The updates of wait times each month, the short wait from referral to diagnosis and the service from the clinicians. We cannot speak more highly of Stephen and Chris. They were incredible understanding and supportive. Stephen was informative but not bombarding us with information. He ensured we understood everything he explained and elaborated for us when we needed. Chris was amazing with our daughter for her face to face observation. He was supportive, patient and kind. Engaging and managed to get her to let her mask down very slightly. Which was incredible to see. Thank you Paloma Health, for making us feel heard and for supporting us on this new journey. It's been an incredibly positive experience.