Paloma Health Reviews 

We had a very positive experience with Paloma Health through Right to Choose on our GP’s recommendation, after a little battle our MP had to get involved with when the funding was stopped by our local ICB. Despite the fight, Paloma eased our assessment experience greatly in many ways: they were clear with information about the process from start to finish, they provided a portal with training about the process and how you can support your child throughout - all easy to digest but written by professionals, they emailed about the process and clearly communicated the hold up when the NHS funding was paused by the ICB (hence the MP getting involved) and when we were again able to proceed, they picked the case back up so quickly, we had received appointments by email before we’d heard the outcome of our complaints to the ICB and MP. The assessment itself was very low pressure and very well suited in terms of environment and demand for neurodivergent children and adults alike - Chris in particular had a wonderful rapport building ability to make my child feel safe while being assessed. Staff we met were professional, caring and 100% focused on the child and their needs and this seeped through everything they did- face to face assessments by play, interviews, outcome reports alike. As well as a report, the outcome call was a nice touch, allowing me to process the outcome and ask any questions and Robyn was so generous with her knowledge - I made notes of further signposting ideas. I really would recommend Paloma as they made us feel like we mattered - more so than anyone else on this journey so far.

Compassionate and professional staff. A smooth process overall.

Deciding to go through the process of finding out if your child has autism is quite daunting but the decision to go through this route was made so much more positive by paloma health the wait was short the guidance and advice you receive whilst waiting for the appointment is invaluable and the assessors that we had were amazing so kind patient and understanding

My daughter and I had a very positive experience with paloma health . Short wait times, virtual appointments that fit around schedules

Friendly staff, clear emails and explanation of process.

I would 100% recommend Paloma health if you are looking for an autism diagnosis. All ran so smoothly and was amazing with my son

Our daughter was referred to Paloma via the GP and the right to choose pathway. From referral to diagnosis the whole process took less than three months. The team were very helpful, informative and supportive throughout. Everything was handled efficiently and we are very pleased that we chose Paloma. I would highly recommend selecting them if you have an older child to be assessed through the fully remote pathway as for us it was a quick and painless process that means my daughter will now be accessing the support she needs far quicker than she would have via other providers.

Recently used Paloma for my son to get an autism diagnosis. Whole process took less than 18 weeks from doctors referral to diagnosis. Support team great very informative and proactive. Assessors both lovely and informative. Made my son feel at ease. Report is brilliant and really informative and easy to understand. There is an online portal you can log into with loads of information and courses. You can also use it to upload any necessary documents. Entire process really easy would definitely recommend.

I had a great experience with Paloma Health — everything was much quicker than I expected, which was a really pleasant surprise. Danielle and Claudine were both amazing throughout the process. They were incredibly helpful, supportive, and made everything feel easy and stress-free. I also found the recommendations and tips they provided really helpful. I really appreciated their kindness and professionalism. Highly recommend!

Great experiance from start to finish.
The team were amazing they put me at ease from the first appointment.
They were very informative and the process was very smooth from start to finish.
Communication was absolutely great regular emails and easy to follow appt and access to portal. They made a process that is new to me very easy to navigate and I felt they really listened I appreciate it thank you.

This was my third time going down the assessment pathway, but the first time for my daughter. The process was fast with regular contact and update from Paloma. In addition the report was much more personal than other.

The process was straight forward and took only six weeks from srart to finish. We found the team to be caring, understanding and we felt heard and supported through our journey into understanding our childs unique qualities. It was Insightful and informative. We were put at ease and felt free to ask lots of questions. A really good positive experience.

Couldn’t fault Paloma health, for my daughter’s Autism assessment. The waiting times were very quick. The website, was very easy to navigate, with demo videos explaining the process. My daughter felt at ease during the online assessment & communicated well with the assessor. My daughter did not receive an Autism diagnosis following assessment. We have received a report with recommendations which will help her in the future.

Informative throughout. Very friendly and efficient assessors. Found the modules online really interesting and helpful.

Absolutely fantastic. The staff were professional, supportive, and the whole service was efficient from start to finish.

We were kept informed at every stage so we always knew what to expect. The online modules were genuinely helpful, and the webinars made everything easy to understand.

The final report was detailed, accurate, and reflected my child perfectly.

I would highly recommend Paloma Autism under Right to Choose.

Our experience was very good. All staff were friendly, helpful and swift in responding to any questions. We found the webinars throughout the process particularly helpful. This cut our origional NHS wait time from an expected 18 to 24 months to just a few months and included an in person assessment for our son.

Would recommend Paloma Health to anyone. Saved us a massive waiting time. Process took 8 months in total and we come away with a diagnosis for my son, so it's opened so much more help with him getting the support he needs at school. Staff were incredible, friendly and so patient.

Excellent service short waiting time through video chat very professional made a child for their ease and very in in depth with the parent assessment

Professional staff who supported myself and my son.
Short waiting times.
Organised process.

The whole process was communicated really well and very supportive throughout. The staff were friendly, empathetic and put the children at ease throughout the assessment. The staff were supportive, helpful and listened to any information that was provided. Sometimes on the neuro developmental pathway it can feel like professionals dismiss your experiences or that as a family your input is not listened to but the customer service was excellent and the staff empathetic and understanding.We had some technical issues with our own IT which impacted our appointment but within minutes the assessor had contacted the admin team and they arranged another appointment. We also queried some information at the diagnosis meeting which prompted further discussion and information and the assessor listened to this and amended the advice accordingly which is of great help for us in ensuring the right support is in place for our daughter. The diagnosis was positive and one of the assessors really took the time to encourage our daughter that there are lots of positive aspects to having autism and that just because they process things differently doesn't mean its a negative and that they have a unique way of looking into the world etc which I thought was really supportive and encouraging. The whole process was smooth and a short process as stated in the timescales. The portal and the tutorials and the information guides pre and post diagnosis were all really useful and comprehensive.