Royal Mail Reviews 5.546

I bought an item on eBay, which was then meant to be delivered by parcel force through a 48 hour tracked system. It is now eight days since they received the item and the only information remains that it is at their hub. What is most infuriating is that the seller has not been able to sort this out either. Frankly, parcelforce is a joke and I will make sure I never again by anything that is to be delivered by them.

I don’t know what’s happened to RM over the last few years but it’s absolutely shocking! Tracking numbers in the app constantly saying “unable to confirm the status of your item” on tracked 24/48 deliveries. That’s never an accurate time frame for delivery so why are we paying more for it! It’s more like a 2nd class delivery! Time for Royal Mail to get it together or give up the company to people who can run it efficiently.

have terminal brain cancer and had a…
I have terminal brain cancer and had a delivery 3 weeks ago from parcelforce. The delivery guy knkws I have brain cancer and my immune system is really low. He asked if I could open the door witch I did a few inches so he could take a photo of the door open. He pushed the door and hit my head all on ring door bell chicken my parcels in the door braking them. A few days ago he comes back says I have to open the door I said I have spoken fo coustmer services and I did not have to open the door he said I was being aggressive also on doorbell and he took my parcel. I knkw have been banned from receiving my parcels when the evidence is on my phone. Terrible how a dying man is treated and hit with his front door

I bought parcel force door to door delivery 48 hours on 2nd June 2026 and set the collection on 4th June 2026 which was collected and received their local office but since then nothing. Called them on 8th June, took over an hour to talk to somebody only to be told to either wait or submit a claim online for lost or delay. I've submitted a lost item claim but it said it will take them further 30 days to reply. Then on 8th june at 6:00pm received a surprise email saying it would be delivered on 9th June 2026 from 10:00-12:40am so had no choice but to take the day off. It's 14:48 now and I'm still waiting. I paid £18.25 in total for an office chair collection and delivery within 48 hours and this is service I received.

Worst delivery company ever!!! They lied two times about attempting to deliver my parcel, nobody came, I was home all day nobody came, Then I had to travel to there depo and had to wait over 2 hours on my day off work to collect it only to take it home and find my new laptop was broken, absolutely rude staff, never ever use this company absolute joke.

Let me begin by saying it is no surprise to me that 97 percent of reviews are at 1 percent. Today the Royal Mail attempted to deliver my parcel for the 2nd time because I was at work even though there is a note on my porch window asking them to leave in the bin shed behind them at the start of the drive which is walked and gated but they took it away for the 2nd time and put a card through the door asking me to scan qr code to rearrange delivery and if scan not working which it wasn’t then to manually input the 9 digit code which the post had not completed, eventually got scanner to work on app but then advised code not recognised, this service is totally unacceptable for businesses and customers and very typical of anything with royal in front of it.

Waiting times for customer service are horrendous. Made multiple delivery requests only for these to be ignored and package was attempted to be delivered. (Would have known this is delivery request to hold the package for collection was seen).

Why when a parcel can’t be left and nobody is in, do you send an email confirmation and one of your red notes through the door that you will redeliver on a certain day, so we arrange for someone to be at home on that day, only to attempt the day before you stats, new i g nobody is in again. Typical Royal Mail and parcelforce. There’s a phrase which typifies this company to do with organising drinking and breweries. It better turn up tomorrow as stated

Royal mail more like joke mail.
I bought a new car the beginning of March and my logbook never arrived. I contacted dvla and another logbook was issued to me . Again that logbook never arrived so I contacted dvla again and yet another logbook has been issued. This one was issued 2 weeks ago and I was told it would be here between 5 and 7 days . So Some scumbag at the Royal mail office must be stealing logbooks as I received a acknowledgement letter saying that dvla had updated their records and I was no longer the owner of my car even though its still sitting on my drive. Royal mail should be ashamed of there selves for letting it get such a disgrace.

This once very trusted institution is turning into a 3rd rate delivery company. Used to leave a card for re delivery if not at home, but twice now this hasn't happened and when they've taken a photo of proof of delivery, the photo doesn't actually show where they've left it, so no proof at all!! I won't be choosing this delivery service anymore.

The worst

In December I sent a tracked and signed parcel with extra insurance abroad.

It was an expensive item I paid worth £500

The parcel never even left the UK Royal Mail premises

Since when I have been chasing my claim. And only in April did they approved the claim and promised to refund the money. Now it's June and I still haven't received anything

Called customer service they said they will look into it and I was told I will only get £150 refunded, which is nothing compared to how much I lost due to their negligence

Will not recommend to anyone using Royal Mail.

Royal Mail should be ashamed. I have family all over the UK and birthday cards are constantly going missing. These are children's birthdays!!! Its unacceptable. Would not use them ever again if there was an alternative for letters.

I had my parcel collected on Saturday by RM/PARCEL FORCE....dont know what the difference is. Anyway my parcel was handed over to the courier only to get an email 10 minutes later stating they didn't collect my parcel????? I can't prove it but believe it was stolen by the courier...after spending 2 1/2 hours on the phone waiting to talk to someone to find out what was going on I was told..."Sorry we are closed now call monday" I've reported this to the police ....but doubt I will get back my items which had a value of £500 as the postman has stolen my items..... Saturday 6th June 09:49 was the time.
I would advise anyone to take a photo of any RM/PARCEL FORCE Courier when handing over any items for collection....heartbroken as the items were my late parents items.!!!

What’s the point of only providing tracking info upon the day of delivery , by this time the benefits of tracking a planned delivery have been lost
Also you can’t even ask them to leave item in a safe place like most of the other parcel companies .
Maybe they assume people don’t leave there homes

Very unhappy with this company. Today i had twi parcels ti receive, one from a shop, the other from a pharmacy, with my medical prwscription inside. The one from the shop got delivered(dropped in front of my door, not a secure location) while my prescription got returned due to incomplete adress at 10:44. The delivery of the other parcel was made at 11:00, at 11:40 i watched my prescription going back with the return van, when i went to the delivery center, to get my parcel. Why not ask for details from the sender? Absolutely useless company!!! My medical prescription got sent back imediatly, without any care for the customers. I worked for delivery companies in the past and they are supposed to ask for details from senders, when some issue appears with the address, before you send it back...but i guess, this is how much they care about their customers. I have my medical prescription delayed now for god knows how long, as it is weekend now. Thanks for the problems created, Royal Mail. Brainless drones you are, the workers in there....shame on you!

No wonder Evri, DPD, Yodel etc are thriving. Just look at their reviews. When I buy something on Ebay, I dread it if they are using Royal Mail or Parcelforce. Tried to track the parcel but just says "Not available please try tomorrow". IT IS DUE TODAY OR TOMORROW for christ's sake. So I get an email saying it will be delivered today between XX and XX. I need it today because it is a replacement phone. I won't be in so I need to update the delivery details. I choose the option to leave with my neighbour. BUT by doing that it changes the date from today (SAT) to Monday and won't accept any other day. But I'm in on Monday so what's the point of that! It's today that I'm not in. When you choose a delivery option it automatically changes the date to the next working day. Why can't it be left with a neighbour today??? Hopeless - Wish I could give 0 stars.

Terrible service. I sent a parcel, First Class, Signed for, on Tuesday, 26th May, from Archway Post Office to Bangladesh Diplomatic Mission in London. The tracking claims that they made attempts on 27th, 28th and 29th May, but could not deliver due to "Access Issues". I have spoken to the Mission - there are no "Access Issues". Royal Mail has not made the delivery yet and no further attempts have been made to date to deliver. E-mail and Telephone complaint (1235 5489) has elicited no response from Royal Mail to date. The Bangladesh HC on the other hand rang back and reassured me that they were ready to receive my package, which contrasts sharply with Royal Mail response. I will never again trust Royal Mail - their service levels are pathetic. This is jeopardising my travel plans and I may lose £5000 because Royal Mail "First Class, Signed For" is a terrible service and not fit for purpose!

Wish I could give zero. Gates are wide open yet they say address inaccessible even after I put on the delivery preferences thay they should leave it by the door. Never want to use em again so annoyed with them.

Expected a delivery yesterday- I was at home (outside) when the driver called and left a card without making any effort to find me. I then rearranged the delivery for today to the local post office and this was confirmed by email. However the driver totally ignored this instruction and left another missed delivery card for me, although again I was at home outside when he called. This has caused me a lot of inconvenience and I will not be ordering anything from a company who uses Parcel Force in the future.

Got to be the worst delivery company in today's times, websites terrible, tracking terrible, when ever I see a date and time from a royal mail delivery I know it's gonna be a gamble if it turns up on time or turns up at all!!