Royal Mail Reviews 5.546

Late delivery yet again this is the 5th time in a row they have promised a day for delivery and failed to turn up. This company is absolutely Useless and and an embarrassment to the Country & Royal Family

I am considering filing a complaint with Trading Standards regarding Parcel Force's failure to provide accurate information. I received a notification stating that my parcel would be delivered between 8:30 AM and 12:30 PM on Thursday. I ensured that someone was present at my residence throughout that period all day. However, I subsequently received an email at 5:53 PM indicating that no one was available at our address for delivery, which is not true. Our CCTV footage confirms that no delivery attempt was made. This lack of honesty is unacceptable. Additionally, they have now requested that I remain at home all day on Friday for another delivery attempt, disregarding the fact that individuals have other commitments and responsibilities. This is not the first time this has happened to me with Parcel Force. My reference number is H1006668739GB

Good lord can anybody tell me why is this business even exists in 2026? Like who is deliberately choosing this? Last week I had to wait through 5 days of fake attempted deliveries for something. And then this week I have gotten to three before asking to pick it up from a collection center…only to discover the collection center is only open for 2hrs in the mid morning Tuesday to Friday. Just shut this absolute shambles of a company down.

Parcel was registered to Vintage Cash Cow and didn't leave the post office according to the tracking service and never arrived - investigation ongoing but I don't trust them anymore

Shocking service from Parcelforce. I paid for Next Day Delivery for textbooks to a well known address. It never left the distribution depot. It took some time for me to discover the parcel hadn't been delivered and all I got after several attempts to talk to someone, is 'computer says no', it's lost, it's too late to claim. Effectively they can't be bothered. £130 down the drain. Incompetent and uninterested. I'll never use them again and will tell anyone to avoid using their services. Bunch of thieving liars imo.

I seem to be the odd one out here. I received my parcel from the UK to Peru in 7 days. I also received 7 emails from Parcel force keeping me informed of the progress. The final email told me it had been delivered. This coincided with our building security telling me it had arrive. I am very pleased with the whole process.

If there was a minus star I would prefer that. Royal Mail are a complete joke. I use Royal Mail to send goods to my customers who place orders, the tracking number they provide ONLY lets you know when its delivered. So prior to this you would never know where your parcel is. I am now being told, the only true way to track is use track 24 or track 48!

I have spent hours on the phone requesting information on where the parcels are which my customers have been waiting for over 2 weeks, which they cannot answer. Royal Mail you have a lot to answer for, either someone inside is stealing or you are a bunch of liars! The customer service team are a joke and have no clue, all they say is " I don't know, I am not sure".

That poor post mistresses got sent to prison for all those years for an issue which was down to the dog s*** horizon system from no fault of hers, but yet parcels not being delivered with sticky fingered staff members and a customer service team who are a complete joke - are still keeping their jobs?

DO NOT USE ROYAL MAIL IF YOU CAN HELP IT!!!!

Just fed up with the lies - 24 next day delivery? Never, not once. Every time the tracking says, "Attempted Delivery - no answer". No attempt is ever made - I am sitting at a desk 3 meters from the front door! I have motion activated CCTV outside my house. No attempt, just lies by North Essex PFW Depot. They literally do this all the time. Someone is paying them extra to deliver next day! Management seriously need to sort this practice out and I am sick of waiting in all day and then they pull this stunt.

NO!!!

I got a message about three minutes after they CLAIM to have attempted delivery. Since they'd have to go to the bottom of my (no-through) road to turn round I immediately opened the door and checked - no sign of them. I doubt they were even here. I filled in a complaint form immediately and got an automatic response - they will get back to me in about 7 days - or more!

The tracking stated (in bold) they'd automatically try again the next working day (yesterday). No sign or communication and or again today. It's plainly never going to arrive and I can't decide who's worse - them or the company I ordered from.

No wonder they only get the (compulsory minimum) one star on here.

I've had lots of deliveries this week and my postie is brilliant. I always rate him 10/10.

Received a 'fee to pay before we can deliver your item' note from Royal Mail. Filled in the online form, and was told 'Sorry, we cannot deliver this item.' No reason given. Rang Royal Mail, and was asked by automated voice to state the serial number on the card. I did so, very clearly and slowly, three times. Each time I was told they did not recognise the number. Impossible to speak to human being. This is the umpteenth time I've been let down by the Royal Mail. Truly awful, shameful service.

The ones you could trust to deliver on time but not anymore always some issue and never on time always late, always a different postie never the same one for long some good some just don’t care and look like someone made them do the job they didn’t want to do, can’t follow instructions when you put to leave in a safe place or with a neighbour, just going down hill fast, who is going to take over and is it ever going to get any better I honestly don’t think it will the way things are going in the world today.

I simply don't understand how RM get away with such appalling service whilst still having the audacity to keep increasing prices. What's the point of tracked services, eg 24/48 when they just say thats the aim, not a guarantee? I'm no longer going to pay for the enhanced so called quicker service as it's a complete rip off. Severely delayed post, mail arriving at random times, delivery to wrong address, redirection of wrong persons mail, the list goes on. How is this allowed to continue?

Absolute joke of a company

parcel undelivered twice!,redirected to local post office and they cant do that either!!...passed from pillar to post on the phone to be told they wont accept "anything bigger than a shoebox"....whats the point of using them then,useless service!!!

TRACKING NUMBER FP228057601GB ELLAND,ADDRESS CLEARLY STATES TOTAL ENERGIES (PETROL STATION) SO WHY DID YOU LEAVE SOMETHING VALUED AT OVER £150.00 DUMPED ON A DOORSTEP IN FULL VIEW OF STREET OVER 300 YARDS FROM WHERE IT SHOULD HAVE BEEN DELIVERED!! ONLY GOOD LUCK THAT WE RETREIVED SAID PARCEL!! IS A PETROL STATION TOO SMALL FOR YOUR PERIPHARAL VISION.
WHAT A DISGRACE...

Tracking photo shows the wrong parcel, delivered to an unknown post box in an unknown street. Not one thing is correct. Only option was to log a complaint which apparently can take ten days. 15 minute wait on a phone-call to log the complaint. High postage cost for 24hour tracked 'service' and a ridiculous amount if I wanted to guarantee the parcel would actually be correctly delivered.

Royal mail is a joke. The don’t care

I would love Royal Mail to give more accurate times instead of messaging saying between 13.15 and 19.15 then coming after that as folk has things to do instead of sitting around waiting for them. Why is it most companies can give a 1 or 2 hour slot but not Parcel force but apart from that they are Rubish company and don’t know why companies use them. Let’s see what time they rock up

Was expecting a parcel today but the tracking came up with unable to deliver due to inaccessible. No royal mail had been at all, cctv showed no royal mail either. Not the 1st time and seems to always be on a friday, not hard to guess why.