Royal Mail Reviews 5.546

Another great British institution has fallen and sold off to the highest bidder.
I could write paragraphs regarding dozens of problematic deliveries in the last the few months along with poor service, tracking, posting etc..
But my time has been wasted enough so I'll conclude,
SOMETHING NEEDS TO CHANGE.
Disappointing isn't even the word to use. Very sad state of affairs...

It’s a funny old world.
Bought an item and paid more for 48 hour delivery with parcel force, although this isn’t guaranteed????? Didn’t I just pay for 48hour.
Anyway, got an email telling me my package will be delivered between 13:00 and 17:50 today. Followed by a little star, which, as you go down the page, states, this doesn’t mean it will be delivered today????????? What on earth. It wasn’t, but why even bother sending an email that says that. And they wonder why they’re not doing so well nowadays.

Royal mail is a joke.
There service for letters is pathetic, it seems they are concentrating on parcels to make more money.

Royal mail nèver deliver on time and ǰust recently are losing more parcels than they deliver.
Im now not ordering anything online that uses royal mail as there courier.

NO STARS.do not use royal mail .total shambles .posted documents to dvla 4 weeks .lost in post .? important documents. waiting for 48hr delivery .put in collection locker 7 days ago .still not been. collected .government needs to do something about them

Royal Mail should have the title Royal taken away from the company as it casts a negative dispersion upon the Royal family of this country. After sending a birthday card 1st class giving a week to arrive at its destination it took two sadly missing the reciprocates birthday. A shocking service, if they could be transparent and give a realistic timeline of their expected delivery that might be a foot forward.

Royal Mail has deteriorated considerably for many years and they have tried to catch up with the competition but failed drastically.

I recently purchased two items, one being delivered by EVRI and the second by Royal Mail. The EVRI parcel can be tracked right up to the 2 hour window of delivery but Royal Mail, can’t even get that bit right.

The Royal Mail app tells me that they will inform me “When we attempt delivery”. To be brutally honest, what a load of tosh! I purchased an item, I paid for the packaging and the cost of delivery, yet Royal Mail can’t even allow me the courtesy to arrange my life and be home to accept the delivery.

If INPOST, EVRI, DPD, DPS can in 2026, why, oh why can’t the Royal Mail. Quite honestly I can sum it up in one word USELESS

OMG they damaged a parcel and I was send around the houses making a complaint with generic emails. Long waits on the phone and then they tried to tell me to recover damages from Ebay. I will endeavour to escalate but ParcelForce are an embarrassment, shocking leadership.

They appear to send their parcels back and forth from the hub to the wrong location. Try and talk to anyone and pre recorded junk warning you the lines close at 6.30 and you may be cut off and thats at 6.05
Called all our suppliers and advised them if the use royal mail we will look elsewhere for suppliers

Tuesday 26thmay 12 30pm still waiting for ever for a parcel from parcel force which was put in system before weekend supposed to be 48hr service what a whooping lie it's only coming from Gillingham not the other side of the world items from china get here quicker very very poor service UPDATE 26THMAY TUESDAY PARCEL DELIEVERED🚚 AT 13.30PM BRILL I WOULD LIKE TO THINK IT'S DOWN TO TRUSPILOT ?

Awful service! Had multiple parcels go missing and tracked 48 parcels taking multiple weeks with no updates. Avoid using them they are useless!!!

Said they tried to deliver but was in all day. Even saw a van in my road but it didn't come down to my end. The delivery instructions was to leave parcel on doorstep. But they couldn't do this because they didn't come to my door!

Definitely finding that lately due to the company cutting staff and other procedures - the speed and quality of service has vanished. Claims of failed deliveries - timings extending from 10:10-1:10 to 1:40-7:30pm and still don’t show. A lot of the issues are with the company not with the workers who are struggling and trying their best with the excessive orders and demands of an online order culture.

More staff are needed
Better communication
Less faff and lies

I received an email on 15/05/26 stating my order will be delivered on Friday 22/05/26……the order did not arrive. 24 hours later after spending hours trying to get hold or Royal Mail I finally am informed my order was lost and when they did find it it was damaged.
I was told I would get a full refund, but would need the world remit app. I couldn’t
register with this app because it wanted me to say where I was sending money. Every time I tried to download the app it muted the conversation…I was told I would need to put my loudspeaker on so he could hear me……..am I being thick. I honestly believe my phones loudspeaker would not do anything to the other end of the call.. an hour later I am still waiting for this refund. Royal Mail must really be in dire straits to employ such morons.
I may not be a computer genius but I am not an idiot.
Please grant me the sanity I am going to need to deal with these idiots

Does anybody know the life cycle
of a package from collection to delivery ? Had a package being sent from Newcastle. Tracking reads as follows:
20/05-Cllct'd Aylesbury Vale delivery office
21/05-Rec'd Midlands super hub
21/05-Rec'd Peterborough mail centre
22/05-Rec'd Clitheroe delivery office
TODAY-Delivered North West super hub
NORTH WEST !! That's where it began it's life 🙈🙈🙈🙈

We are extremely disappointed with the service from Royal Mail. We paid for a 48-hour collection service, yet after 3 days no collection has been made and there has been absolutely no proper update provided.

What is even more frustrating is that the tracking system falsely shows that a collection attempt was made, which is completely untrue. Our customers were available and waiting, but nobody arrived. This inaccurate tracking information is unacceptable and creates serious issues for our business and customers.

We rely on timely collections and deliveries, and this level of service is very poor. Delays are one thing, but false collection attempt updates and no communication for days is very unprofessional.

We sincerely hope Royal Mail improves its collection reliability and customer support because this experience has been extremely frustrating.

You guys suck. When I was a kid. I remember coming downstairs and there were letters in the post box first thing in the morning. Now I’m lucky if I get anything within 2 weeks. You suck chode

I received an email stating my parcel was delivered on Wednesday 20th May 2026. I contacted thd company who sent it and they told me they will investigate this matter , I also called RM on 3 occasions to raise my complaint,unfortunately after waiting 30 mins the call ended. Since RM went public the service is an absolute disgrace.

Typically Royal Mail have been good to me but after moving to a new address, I've been having problems with delayed mail and mail that never arrives, despite retailers telling me that they have sent the parcel tracked. Also, I should have received a voter package instructing me where and when to vote but that arrived 2 days late. Another problem I've encountered tonight is that one of my customers has told me that his parcel hasn't arrived, even though I sent it 2nd class tracked. The Royal Mail website is saying that there will only be an update when the parcel is delivered. Royal Mail tell you that your parcel should arrive in 3 or 4 days if sent 2nd Class, but it's been over 2 weeks! Had to make yet another claim for a parcel that still appears to be circulating in the Royal Mail network. Privatisation has been a disaster for this company, whose loyalty should be to customers and not to greedy shareholders.