Royal Mail Reviews 5.546

Once again let down..absolute shite service..was expecting a parcel delivered today..no show..still waiting for my delivery
This service gets worse and worse yet costs go up..I wouldn't even rate it a second class service..it's pathetic ..

Refused an item so they could go home early. Literally had this item in transit for days. I got told it's coming to them today. And then nope. They refused to take it.

meaning they had no work so they could then call it a day and leave early. a joke honestly. Pathetic

I see by the rating that Royal Mail are consistently bad and I’m going to add to that , they actually lie ! They didn’t deliver because the property was “ inaccessible “ ???? My house must have surrounded itself with a moat for the day !! Such ridiculous nonsense . Classic blaming the customer for their sloppiness

Extremely late every time something is to be delivered

Delivery-man refused to wheel three water softener block salt boxes off his trolley into our garage rather than being left on our doorstep - "too late" being his words. No, just plain lazy, actually.

Could not give 0 stars.
Worst company in the whole world.

I would give zero stars if I could
They lose your parcel, and then can't help you find it.
You waste two hours on the phone to be put through to a congenital idiot who is worse than useless in that they won't help and just waste even more of your time.
I will never ever use or recommend this service ever again.

I just want to share the sentiment others have here. I detest Royal Mail, the word royal being in the name is laughable. They’re the laziest, most useless, unreliable, sneaky and downright dirty company on the planet. Absolutely despise them and everything about the grifters and their shoddy little system.

Ordered items valuable clothing for birthday. Went to Midlands hub as i live in Birmingham. then got message sorry your parcel got sent to stockton on tees in error. Fine. waiting for delivery date - parcel left in my safe place outside my front door. why not knock on door?also no card left. not sure if now worse than Evri?

I posted a pocket watch valued at £40 into a Royal Mail parcel force drop off locker at my local supermarket.
I scan the parcel and entered my email address for a receipt.
A door opened on the locker and I put the parcel in. That was the last time I saw it and I never received an email receipt and the parcel has never been delivered. I have tried to log a complaint and a claim but Royal Mail just tie you up in nots so they make it impossible to claim. Please do NOT use them if you want your parcel delivered.

Absolute joke. I have TWO SEPERATE DELIVERIES in a single week, which have BOTH failed to deliver. First package was delayed by 3 days (24hr tracked apparently) and sent to the wrong address and through someone else's letterbox, and I cannot recover it. RM will "investigate" and retrieve the item back, but realistically is impossible.

So I decided to reorder the item that THEY lost.

Second package, they said they "attempted" to deliver, but no knock, doorbell ring or even the attempted delivery card. They decided that they could not leave it in a letterbox, and now I have to wait another day for a 24hr tracked package. Two times in a week, where RM failed to do its job.

Tracked 48. I thought the 48 meant hours, not days!!!

5 days after arriving at the Swindon depot my laptop is now back in Swindon. Now my eBay buyer is upset since he was expecting the laptop days ago.

Purchased items which were sent to me by Royal Mail special delivery which is by 1pm next day, items due yesterday, got email to say they would be delivered that day, didn’t arrive, no update or movement on the tracking, contacting them by phone you’ve at least a half hour on hold, day 2, email to say they would be delivered 10.10-1.10 although special delivery stated by 1pm, another no show, finally showed up at 2.15, 2 friends sent me cards by 1st class which took a week to arrive, nice postman but the service from Royal Mail is absolutely shocking !!

If i could give a 0 star rating i would. I was left a missed delivery card, even though i was home. I ran downstairs and waited by the postvan for 15mins, but the postperson didn't come back. I left a not saying that i was actually home, but its been almost 2hours and even though the van is there still my parcels have not been delivered! On a different day, with a different postperson, my parcels would have been popped outside my front door or left in foyer. But now i have to hope tomorrows postperson will leave the parcels as i won't be here to receive them. The service is inconsistent and in some cases non existent. Shame on you royal mail

What's the point in having 24hr tracked service, say your gonna deliver between certain times then just not show up, no update on app nothing. So irratating.
You have one job and that's to deliver...
Seems you can't even do that right 🤦🏻‍♀️

What went wrong this time? Same as what went wrong countless other times! Parcels never arrive, they get lost in transit, there’s never anybody to speak to, the phones cut off just when you think there’s a slight chance that you can actually talk to someone, when you do manage to converse with someone their command of English is zilch … 😡
Ever sent anything via ParcelForce that’s mysteriously disappeared? I have on three separate occasions, again, couldn’t speak to anyone, had to send emails … ever tried to get your money back? It’d be easier to rob a bank! I’m owed two lots of courier costs with PF, they’re about as good as a glass eye in a fog, in fact I believe they are a glass eye in a fog. If you do phone in, and why waste your time? but the blurb at the start of the automated carousel states that it’s the King’s Royal Mail … well, the king would have a pink fit if he only knew the chaos and mayhem that he’s had his title attached to! Honestly, it’s all nonsense … and one of my latest parcels has been returned to Holland! Surely it’d have been far simpler just to deliver it to me? I’ve only been waiting a month … tracking was a pointless exercise too, kept going round in circles and didn’t actually tell me anything I wasn’t already aware of MY PARCEL HAS BEEN LOST YET AGAIN!!! 🤬 Furious of Norwich

Booked a collection and Parcel Force didn't turn up. Awful service.

Bunch of liars. Claiming I was out when he attempted delivery (in Whitby, North Yorkshire). I was the one who let him into the block of flats!!!!! Then he claims I was out? They are a bunch of lying lazy toads.

I bought an item on Friday, I paid an extra £4.00 for delivery for my item to be delivered 24 hour tracked, so the next day basically, which was going to be a Saturday. No delivery, no explanation, no updates, absolutely nothing. The delivery office is open for 2 hours each day, what good is that to people? This is a company serving themselves, not the customers. I tracked the item myself, the number issued from the company I bought off. The company sent the item, hours after I bought it, 'Royal' mail, and I use the term very very loosely, because there's absolutely nothing Royal about this company, have done absolutely nothing to deliver it, not even an attempted delivery, even though they word it as though they have, to make their figures look good. NO delivery or attempted delivery has been made, so it's sat in the delivery office somewhere, which isn't open, doing nothing, and I need it for an event. They just say on the tracking we were unable to delivery, what a complete load of sh1te, it's marked as pending. I also have cameras, 'Royal Mail' no where to be seen, complete laziness and coplacency with customers paid for items. They couldn't give a sh1te basically!!! But they're happy to take your money send pay extra fir a service they are not even providing, absolute Rob dogs!!! They should be called TOIL MAIL, because customers have to TOIL to find out where their parcels are. Absolute joke!!!

There isn’t any 0 or negative here and it’s quite clear that people would have chosen that. Licence if this company should be taken away as it’s a stigma to doing any business. Standard operating process of both Royal Mail and parcel force is that they just send you email that they attempted delivery and no one was at home. I have seen this everytine as my door monitor also has a log and they never come. I have decided that I will not collect the item form the post office going forward. That’s the only way suppliers will disassociate themselves from such unprofessional delivery partners.