Royal Mail Reviews 5.548

My reviews keep getting deleted
I waited 13 days for a 24 tracked parcel, never once had any tracking on it, was bought from a uk company in the uk and royal mail want extra postage money off me, they can keep the parcel and I will eventually get a refund anywa.
Please do not use royal mail, you are paying for a service you simply fo not receive, it is basically stealing people's hard earned money

Used to be great but Royal Mail is now the new Yodel...a complete let down failed delivery service. I was waiting in for my parcel which was next day signed for due to arrive on Saturday. They apparently attempted delivery however they didnt due to the address being "inaccessible" which is impossible. I then asked for it to be delivered to my nearest post office which when Royal Mail was running well, it wouldve been ready to collect the following Monday. Its now Wednesday and deliveries are being "attempted" to my address when Ive already stated collection from the postoffice. I have had to get in contact with customer services after a lengthly 30minute wait and they weren't able to help me other than advise my parcel will arrive at the postoffice on Friday....FRIDAY! Thats one week after the 24 hour parcel had been sent. Utterly unacceptable and I will be avoiding Royal Mail for the first time ever until they sort their service out. I am doubtful that my parcel will even be ready for collection on Friday. Very late delivery and its left me fuming. Everyone boycott until they sort their Sh.. out!

Awful app awful company cant contact anybody etcetc. This company is the worst.Even Evri is better and thats saying something .
Get a grip .They dont deserve the royal in mail more like royal F, up.

They never delivered to my client on time and delivered on Monday just gone instead of Friday. The delivery was for my business to a client who we`ve now lost and need to give my client a full refund. I can honestly say that I will never ever use them again and after 30 years in business I will be urging anyone I know in business to steer well clear of this absolutely shocking service!!

HORRIBLE.. they delivered my parcel to an incorrect collection point 40 mins away!! and to speak to a customer service I need to wait for hours?? After waiting for hours they just disconnect??!! Thought they were the best.. what’s going on??? Never using this service again!!

I was expecting a parcel! I was in. I buzzed two times for the guy to come in!!
Then when I got outside he was no longer there. Very disappointed 😞
Be patient with people.

7-10 day first class postal service continues through the Rochdale sorting office. Just heard Rick McAulay on BBC who is in total denial as to the extent of the service failure and as such is part of the problem. We urgently need effective regulation of the clowns running this company.

had a large envelope posted to me from otley west yorkshire 26 miles away, it found it's way to brighton - it's now in gatwick, not the first time a large envelope from the same sender has went on a safari, and you wonder your company is in dire straights, awful service

Absolutely incompetent. Within the past week two parcels have been sent to the wrong delivery office ‘sorry your item went to Darwen DO in error’.

No accountability whatsoever. Standards have fallen significantly with Royal Mail.

Unfortunately you can’t choose who sellers on eBay post items with. Awful company and service.

We missed you so we'll try again when you are at work. If only I didn't have a job. They have always been the worst delivery service. Why bother listing a safe place if you don't use it.

I spent £40 to send a 2kg. parcel to a EU country very close to the UK. It would have been cheaper and quicker to fly and deliver the parcel in person.
Royal Mail / Parcel Force run a rubbish service. When I try to track on-line, it says that the service is down. Effectively, no service at all.

What a joke! They can never deliver 'normal' times so force you to pay a premium. Pay for a 48hr tracked serviced and still not delivered - 9 days!!!!

I had two emails from Royal Mail for separate parcels, to be delivered on the same day within the same time frame. One email informed me that they could not deliver one of the parcels as nobody was at home to receive it. There was three people at home at the time they stated delivery was attempted. In the meantime I discovered the second expected parcel left outside my unlocked outside porch door, when I had asked for it to be left inside the secure porch. This is the shabby delivery service that unfortunately I have come to expect from Royal Mail now.

Second Review as I don’t know which of the Royal Mail took my parcel; I sent a backpack-sized parcel in March 2026. It was returned to me because nobody was home, but tracking says "Delivered" when I was not there. There is NO PHOTO PROOF and nobody signed for it. When I asked why, they said "we don't know."
It is obvious the driver stole it.
Inside were 4 phones: iPhone 11 Pro Max, iPhone 12 Pro Max, iPhone XS Max, and a Samsung phone, plus clothes and shoes.
They are offering me only £20 compensation. I DO NOT WANT MONEY! I want my items back exactly as they were. How is £20 going to replace thousands of pounds worth of goods?
This is theft and terrible service. Do not trust them!

I have a great postie he is polite, friendly and very helpful. I am very pleased with the service I receive from Royal Mail postie's.
A fantastic service recieved everytime from my postman 💯👍

I regularly receive no mail for several days running into a couple of weeks and then get a bundle. Today 15/04/20026 I received a bundle and of those which Royal Mail had stamped, most were not stamped by Royal Mail. 2 were dated 14/03/2026 and one was dated 16/03/2026. I think the term "snail mail" is appllcable. This despite having Royal Mail vans in the street delivering parcels on an alomost daily basis.
Clearly this is not acceptable and Royal Mail need to get their house in order or bail out and let someone else have a go.

Kept me waiting all day today, to only cancel and said they can’t deliver today. Kept changing time, this resulted in a full wasted day SM798507632GB. Don’t know which is worse Evri or Royal Mail

Tracking fundamentally doesn't work. I never know where my item is, next day delivery always takes 1-2 weeks. This has happened several times recently, but now I'm also now being asked to pay for full postage when I have no idea what the item is; RM unable to tell me what the package is, where it came from, who the sender is?! I've raised a complaint, no doubt it will go nowhere.