Royal Mail Reviews 5.547

Never buzzed up at all Never get my parcel at expected times since they either Never buzz up or even bother to knock on my front door in the block of flats It's a pathetic good for nothing service.

Says my parcel was delivered but it hasn't been. The app wont let me log in to check the delivery signature or address. Last known location was the Carlisle depot, tried calling but left on hold for an hour and then the lines closed.

These clowns are a disgrace. They lied about attempting to deliver yesterday and today they did not leave a card, meaning I can't even arrange to collect it from the office. I'll be lucky to get it four days after the set delivery date. What a bunch of liars, incompetents and outright clowns. Totally unfit for purpose.

Royal Mail used to be the pride of the UK. Fast efficient service which was totally reliable. Our local service was pretty good until this year when items started to go missing, deliveries seemed to be once a week and Royal Mail regularly claiming they have delivered items that they have not, making claiming for missing items difficult. On our most recent delivery we received 3 emails on successive days saying the item will be delivered today, only to receive an update saying that unfortunately it will not be, and the item is now lost. Royal Mail as a business has fallen so low I am surprised its still actually operating. AVOID AVOID AVOID

Royal mail are the worst courier company.
Why companies use Royal Mail I'll never know, I ordered two items from Amazon over the past week both used Royal Mail for delivery, the first non tracked, was, according to Royal Mail was due to arrive between 10.15 and 12.15 I sat at home all day with the parcel arriving after 4pm.
The second a 24 hour tracked parcel was due to be delivered on Sunday, it was despatched by the seller on Friday, tracking on Amazon on Saturday said it was arriving tomorrow, nope, it didn't arrive that day, it was Tuesday when it finally came.
Royal Mail are totally incompetent, these are not my only experiences of problems with them, they are never on-time and there seems to be no consequences for their poor performance, I would never use them and advise others not to.

I got an email from ParcelForce saying that they will deliver my item the next day within a 4~hour window, but '*Please be aware any time or date shown is not a guarantee.'
I just wasted a lot of time trying, and failing, to change the delivery option to the local Post Office on their very complicated website. In spite of various windows saying that it is possible to do this, the options don't lead anywhere. The chat is also useless as it only allows 4 questions, none of which direct you to deliver to the Post Office.
This website and delivery organisation seem to be designed to entrap customers into wasting their time for the company's convenience. The Post Office used to be functional until it was privatised.

paid £20 to have a parcel sent on a 24hr service within the uk and it took 3 days to arrive. Logged a formal complaint and was informed I would hear back within 30 days. When I did not hear I telephoned Royal Mail and was on the line for 30 mins before getting to speak with someone. Took another six days to get a reply. An apology offered but no explanation about the delay and no indication of when a refund would be paid only that I would receive half the postage cost and not the full amount. I will not be using Royal Mail again and would advise others not to use them either - dreadful service offered

Delivery "48 hour" was late, card left was illegible, delivery office (for collection) is open 8am-10am. Utterly hopeless - any of the other delivery services would have left my parcel at a local convenience store which are open from early morning to late evening.

Every time a parcel is scheduled to be delivered over the weekend I 100 percent know I am not going to receive it.
At some point during the day there will be a 'you were out' message which is complete rubbish. NO ATTEMPT Made. So sick and tired of this bone idle joke of a company.

After jumping through the many (changing) hoops Royal Mail apply to a delivery they didn’t even use my safe place. Other companies allow live tracking and accept any place you designate as safe. Royal Mail is an expensive dinosaur.

Absolutely useless not fit for purpose . I'm waiting for a tracked 24 and it's been 8 days so far.

Shame you can’t leave 0 stars. Awful service, post comes every 10 days or so and then stacks arrive. Been waiting on a collection for 2 days and both days apparently it was attempted and no one was in. Both days no one arrived, CCTV and ring camera can verify. Lazy workers and all around TERRIBLE service. Royal Mail needs to be decommissioned.

Worst courier company. They consistently tell lies about being unable to deliver parcels. I have a business that is open every day an all day. Even then they try to tell me they couldn’t deliver because I wasn’t in.

If I could leave 0 stars I would.

Its getting to the point where I steer clear of sellers who still use Royal Mail. Surely they know how bad they are.

Selling on ebay and posting 2nd class is a nightmare - buyers are complaining to the seller that items have not arrived - sellers are getting blamed for the pi.s poor service by Royal Mail. Something seriously needs doing to resolve the problem. Individuals cannot find a email address to complain about the service. Hopefully someone in a high position on EBAY is better placed to complain to Royal Mail.

I just waited in for a parcel to get a message that Royal Mail tried to deliver they are TOTAL LIARS. No one even rang the bell. They have ruined my day as I waited in specially for it instead of important and pressing things. I cannot wait in again on the off chance they might actually bother to deliver it. The delivery office is miles away and difficult to get to taking over an hour each way and has pathetic opening hours. Great work Royal Mail &thanks for wasting my time for NOTHING,

Royal Mail are an absolute joke, not only are letters being delivered once every 8 weeks, if we are lucky! But also they are failing delivering packages now as well. Items supposedly delivered but have never arrived.

Worse courier in the UK. Absolutely awful company I don’t know why any retailers still use them

I would give no stars if I could but I had to give one to leave a review. My Mother posted a birthday card on Tuesday 31 March 2026 Second Class. The letter was franked at Royal Mail Manchester 01 April at 20.27. The card arrived 9 days later on 08 April 2026!!

She also posted an Easter Card First Class on Thursday 01 April 2026, which arrived the same day as the other card on 08 April 2026.

Royal Mail was taken over by Daniel Kretinsky in April 2025, the service has dramatically declined ever since. Royal Mail delivery targets have already been reduced to First Class mail within one working day and Second Class mail to within three days. Royal Mail are not meeting either of these delivery targets when both of my Mother`s cards arrived 8-9 days after they were posted. The service is absolutely shocking now!

Royal Mail Parcel Force dumped parcel in a "safe place"-my doorstep. Why not add a sign saying "please steal me"? RM cannot be contacted by phone because if you have the patience to wait 10 minutes they will simply cut you off ( unless you are a business customer, naturally). Royal? As in redundant, useless and corrupt.