Royal Mail Reviews 5.547

Sent important letter to HMRC by 'Special Delivery' by 1pm next day. The item got as far as Wolverhampton (according to the tracking) & never arrived at HMRC. Presumably lost! Tried to claim postage refund/compensation but Royal Mail say claim outwith time (14 days) The usual hiding behind FAQ's & chatbots when trying to speak to anyone. Sent greetings cards containing gift vouchers to relatives which never arrived (lost/stolen?) Agree with other reviewers- don't buy from online if the company is sending your order by Royal Mail. Absolutely disgusting!

I would award 0 stars if it were possible. What has happened to royal mail used to be pretty reliable now it's late or missing parcel delivery, important items of mail being delivered to wrong address or indeed not turning up at all. Absolute shambles. Hang your heads in shame management.

Royal mail are absolutely useless, getting worse year after year.
Never use if I can help it.

What an absolute shambles Royal Mail really is. I’ve had a parcel out for delivery for three days and I still haven’t received my parcel. The sellers won’t help me Royal Mail are useless and they just keep bothering me off with feeble excuses. Absolutely disgusting. Highly recommend avoiding Royal mail

What a disgusting company. Lied 1st to say property 'inaccessible', second No card left to collect- no delivery attempted, over Easter so have to wait 5 days to see if they are able to deliver it again. Companies PLEASE stop using Royal Mail, if this is the currier I will NOT buy your products.

Absolutely Crap , Two weeks later and I,m still waiting for my Parcel that's showing its still at Coventry sorting depot, This has got to be The worst company in the UK.

Given delivery time slot and date, waited in, never arrived. Finally found te.l number to query but closed for bank holiday. Automated system asked for ref. number to check and came back item still in their system. WHY GIVE ME INCORRECT delivery time ,wasting a day of my life!!

Royal Mail were supposed to deliver today between 11.30- 1.30...its now 8.50pm and still saying it's being delivered today. Absolutely rubbish! Good Friday tomorrow so won't get my parcel until Saturday afternoon at the earliest. Something really needs to be done about this shoddy service just because of the name they get away with being incompetent. Disgraceful.

I stood at my door and watched him pull up, not get out of his van, fiddle with his phone (sending the can’t deliver message) the drive off!!! I then received an email saying ‘it’s been delivered’!!! And…you’ll never guess what happened the very next day…the exact same thing!!!! I hate this

The item that I received would have easily fitted through the letterbox, but oh no, the item was just thrown on the ground outside the house ready for the porch pirates to come and help themselves. Rubbish, unprofessional service. There is no wonder this carrier is rated at 1 star, it should be rated at -5 stars. Useless

I'd love to give zero and it really should be an option as even just a single star gives Royal Mail a modicum of credit that it does not merit. Repeatedly I'm experiencing parcels sent to me by 48 hour tracked service being massively delayed. The tracking information is useless and rarely up to date. The parcel I'm currently awaiting talks about the sender advising RM that the item has been dispatched and I'll get an update once received into the RM system. Surely the act of sending an item involves it being accepted into the RM system 🤷‍♂️ This company is an even bigger joke than Evri now!

Absolute joke waiting for a urgent parcel they can't be arsed to follow simple instructions PATHETIC

Actually better than other mailing companies in the uk, but still can’t reach the top service quality.

Worst app ever told me package was arriving today couldn't access any tracking because the app wouldn't work or even let me log in. Finaly managed to track it and says its still in cardif. So glad i waited in all day. I dread seeing its royal mail delivering my parcel these days. My postie is great though

Absolute farce. Never had a parcel on time in 3 years. Missed 2 hospital appointments due to letters been late by 8 days! Time to get rid of another archaic foreign company?

Terrible service, they say that your parcel has been delivered when it hasn't!!!!!

Once again they've surpassed themselves. They aught to just pack it in! Cameron should be held responsible for this!

I received an email saying my parcel from Royal Mail had been delivered. clearly hadn't because I was in. I checked the tracking, which the photo showed the parcel being handed to a different house. Trying to contact Royal Mail is completely useless over the phone. No wonder so many other delivery companies exist.

The person who was colecting is liar he said ill come back at 12 bcoz i dont have space in their van.their faces can tel they dont want to do that at first place .i told them parcel is suposed to be like that bcoz i paid 31 pound for that .nbut they just went and send me this email..mangaer should take action bcoz ots unfair ona customer ..pethatic service .should npt hire the people who speaks lies .if am giving one star if i have an option ill give -10.was expecting better servce from royal mail but they failed

Possibly the worst postal service I have ever had to use and I'm talking about GLOBAL postal services - Even some of the most remote places on the planet have a better postal service than Royal Mail.