Pascal Design Reviews 478

We have had a good experience with this company. We were looking for a signet ring with a diamond, and Pascal Design had a ring that ticked all the boxes - it was a 18k white gold vermeil ring with a lab diamond for less than $200 USD.

We found the exact same design at d!amondsfactory (0.02 lab diamond and 18k white gold all the way through, instead of vermeil) for ~$2100 USD on sale. A ring with a very similar design at Austen+Blake, which specialises in wedding rings, was ~$2300 USD. We decided to go for the ring from Pascal Design and put the rest of the money in a holiday.

The ring looks beautiful! You can't tell the difference between 18k gold all the way through and 18k plating! It was a tenth of the price!

We ordered it on April 26th and received the ring on May 4th in Australia. The ring was one size too small when we received it, however we were able to contact customer service support and use the 60 day return period. They are helping us get another ring one size up.

Based on this experience, I would be happy to buy from Pascal Design again. Thanks! K&J

I have purchased Sophia Prism cocktail ring watches. Not only it’s extremely beautiful the quality speaks itself too.. Customer service sets higher standards fulfilling and understanding the needs of their customer.. Coco was wonderful working with me with my big order and following through it. I’m very much pleased with her.

Better than expected, the color and the size are just right.

I ordered a gift for my partner for their 40th on April 22nd.

The confirmation email I received noted that the item "will be ready for shipment on April 23th, 2026, and is estimated to be delivered between April 27th, 2026 and April 30th, 2026."

Relieved as my Partners birthday is May 5th.

a week goes by... no confirmation of shipment.

I follow up with an email, the response stats it will be shipped in 2 days.

Another week goes by and no confirmation of shipment.

I follow up again and a similar email response comes back saying it will be dispatched in 3 days.

Seeing as I paid the extra for the express shipping which according to the website can be delivered to Canada in 6-9 days.

At this point I've paid extra for shipping, been repeatedly misled with email follow ups after checking in, and this item will not arrive in time for my partners big birthday.

Overall very poor experience - as expectations based on brand vibes and price for their items is that I would be taken care of as a customer and that there would be some level of professionalism.

The customer service and warmth are unparalleled; they're always available to answer any questions. It's definitely one of my favorite places to buy accessories.

I had a great experience with the support team. Molly was exceptionally helpful, kind, and professional in resolving my concerns. She made the process very smooth. Thank you for the excellent service!

My order was completely wrong. I ordered a pink watch engraved and was sent a blue one after i called several times because it was almost two months. They only offered to give me 20% off for there mess up! Not to correct the order

The support responds very quickly and resolves problems immediately. I highly recommend!✅

Great product quality

Shopping is very easy, shipping arrive in time and the piece i bought is really pretty! We are very satisfied also with the amazing customer service, very helpful with my concerns. Definitely will be shopping again :)

Good customer service and fast response. The team was helpful in handling my request, and the process has been smooth so far. Looking forward to receiving the new item.

I like the watch it's giving class and mini Rolex such an elegant watch

Im giving them 4 stars because of the customer support service specifically. Definitely trust worthy and they will reply to your concerns and try to help you the best way they can. I was not sure about the specific watch I ordered and they were there for me to make sure I have all the info I needed and that I am satisfied

Customer service was great answered all my questions & very informative.

Great costumer service, I had a return due to size mistake and the steps were easy and everything worked perfectly.

**in response to their message, they DID not refund me and still refuse to issue me my refund. They are not BBB accredited and are a scam. AVOID AT ALL COSTS.

requested a refund in January. I sent back my item in February and awaited my refund. After numerous emails they still did not issue me my refund. I got notification today that they issued my refund finally after three months, but to the wrong card and now they refuse to give me my proper refund.

Love the fit and finish of the products. And the packaging. Personal note is a nice gestures. Express shipping works like a charm!

Love the brown color

purchased this watch as a gift to myself after working hard, so I was really excited to receiving it. Unfortunately, when it arrived, the quality did not meet my expectations. The bracelet was too small, and the watch itself was too large for my wrist, which was disappointing.
The most frustrating part of the experience has been the delay in customer service—I had to wait nearly 2 weeks to hear back regarding a return or exchange, which made the process stressful.
While Molly has since been helpful and is willing to assist me through the process, I am still currently waiting to send my watch back for an exchange for a new one or a refund

I appreciate the support I’ve received so far, but overall, the experience could have been much smoother.

Excellent material and craftsmanship of the ring. I’m very satisfied with the product. The support team is also very responsive and quick to reply, which makes a big difference in the overall experience. Highly recommended!