Pascal Design Reviews 478

They took their time to work on my jewellery I order for my girlfriend, and you can tell by the quality, and it arrived quicker thn expected too ❤️

I ordered a pendant initial necklace with an additional initial pendant from Pascal Design. I was updated about its production and shipping with no issue and the products arrived in a timely manner. After opening the products I realized I did not like the quality of the gold color, it did not look like the color advertised in the pictures on the website. It was too orange for my taste and would not go with any of my other jewelry I planned to wear it with. This was not the issue, this was a matter of taste opinion. My one star comes solely from their lack of customer service and communication from the company when I initiated a return/refund. It’s been a month since I submitted it and it was accepted. I’ve now sent three follow up emails inquiring about the shipping label/return and I’ve heard nothing back from the company to be able to ship it back and receive my refund. I’m out about $400.00 for jewelry that I will not use or wear. I do not recommend purchasing from this company if you want reliable customer service. I just want to return the items and get my money back as soon as possible.

From start to finish the customer service has been outstanding. First off my fiance LOVES his ring, exactly what the picture looked like and described. When it arrived though he was unsure of his ring size and it in fact was not the correct size and the team at Pascal did everything they could to accomodate and made sure he had the correct size. I will be ordering any future jewelry I want from them and continue to give them my business

I’m extremely disappointed with my experience with Pascal. I placed an order 7 days ago and it still hasn’t even been processed. There has been no clear communication or update from their team, which is very frustrating as a customer.

The expected delivery is already pushed to early March, and yet my order hasn’t moved forward at all. This level of delay and lack of transparency shows very poor customer service. When you trust a company with your money, you at least expect timely processing and basic updates.

This has been one of the worst customer service experiences I’ve had. I would not recommend ordering from them unless they improve their responsiveness and order handling.

I wish not to give that single star as well

Bought a ring for my parter, however when it arrived was much larger than expected and didn’t suit her.

Contacted the company to return for a refund as outlined by their returns policy.

First they try to offer successive discounts over multiple emails, rather than providing return details.

Once they finally relent to giving details, you have to fill in a form providing details and photos. This would be fine, except it then has to be approved, which they don’t do. It has been almost a month since completing, and it remains on “waiting for approval”.

Please also be aware they add “free gifts” in the package - such as an air freshener. If you request a return, these items are listed as $50 an item. They hope you throw away the item, so they deduct the total from the return amount.

Basically any bad practices they can put in place to avoid their legal obligations they will do. They don’t treat their customers fairly, and prices are extremely high for the quality of goods you receive.

Defective order with no resolution.

Placed an order on 12/22, the order arrived on 1/21 - the jewelry piece was missing one of the stones. The merchant promised to replace and send a new tracking info - now they have disappeared. I was in contact with Molly from this sham company by email. Avoid at all costs.

2/19 Update and response to the business: I'm not interested - you took my money and sent a defective product. And then disappeared after promising to rectify the problem. I do not trust you, I'm not agreeing to wait until March - it would be coming up on 3 months since the order was placed. And for all the reasons I do not want to do business with you.
What I'm demanding is to immediately refund the money I paid and received the defective product. I'm not accepting any other remediation at this point due to your unfair business practices.
3/4 Update - no resolution or contact from the company. No refund, and no replacement product. AVOID

Ordered a watch. Took forever to come, fine, it came from overseas. But it arrived broken - unable to set the time. Contacted customer service. They were slow to respond, and when they did, they acted like they didn’t understand what i was saying. When i provided them with every detail, they stopped responding. I initially wanted an exchange. Then i wanted to return it because they were not working with me. I will get neither. Out over $200. Don’t buy from these jerks!

Submitted an order on 11/23/2025. I still have not received my shipment. Have reached out to them by email but have not received a response. How do I get into contact with them?

Great quality product and carefully packaged.

I have bought 2 watches from Pascal and they are both absolutely gorgeous! The quality and finish is stunning, very high end! Definitely would buy again!

I was truly excited for my watch as it looks great, but no response from the company about when it will be shipped out. They have not responded to my numerous emails about when I can expect the watch to be shipped.

Very nice ring and the follow up of the order is very good
Kathy

Epic watch, looks the part and stands out as a statement piece- I love it!

The ring that arrived was beautiful along with the gift packaging I had some issues with sizing but this was resolved

The website is very easy to use. Amazing packaging. Everything has a very lux feeling. Would recommend!! The jewellery itself is very beautiful and the quality is top notch!!! In love

My fiancé bought me a beautiful cross diamond necklace. When it arrived the cross was not on the chain. It would not go over the clasp as they were too big. When he reached out to customer service they told him the warehouse said he can squeeze the clasp (ruin the necklace) to get the cross on. And when they finally because he put up a fight agreee to send a new one he receive not response and communication and had to follow up. Do not order from here the customer service is poor!!

The shopping experience was great. The communication with the support team was easy as the ring for my husband is a bit snug.

Great costumer service, easy exchange and return process!

Amazing product quality. It looks exactly like the pictures.
I got the wrong size and they were very helpful in the exchange process. Recommended.

The customer experience is really helpful and watches quality are really amazing !