Pascal Design Reviews 478

This jewelry didn’t last 6 months before turning completely black. Would not recommend!

Although I had to email more then once for a reply the service was very good, and i was able to exchange ny boyfriends watch !

Achat effectué sur Pascal Design mais colis jamais reçu. Le suivi indique une livraison en boîte aux lettres alors que la commande prévoyait une livraison contre signature. Le marchand m'a finalement répondu avec une simple photo de ma boîte aux lettres contenant un colis, prouvant ainsi qu'ils n'ont pas respecté le mode de livraison sécurisé choisi. Depuis, c'est le silence radio : impossible de les joindre par téléphone et les mails restent sans solution concrète. Je constate d'ailleurs que je ne suis pas le seul dans cette situation au vu des nombreux avis similaires. C'est inadmissible de rejeter la faute sur le client quand les procédures de livraison ne sont pas respectées. J'ai désormais engagé une procédure de rétrofacturation (chargeback) via ma banque pour obtenir réparation.
De plus le produit provient de Chine sur le suivi ! Fuyez ce site !

I've ordered from this company in the past and I've had to return a couple of items because of the quality of the product, more specifically, the diamonds fallen out of the mirage watch. Long story short I started leaving reviews on Instagram and stating my opinion on Instagram and they have now blocked me. I think this company is trying to hide something. Please stay away.

I have great experience with pascal. I ordered for the first time and really liked the service 😊

Make SURE you are home to sign for watch when it comes. The wait was worth it. It came so meticulously packaged. A beautiful mission statement and the watch is stunning. You will not regret buying a Pascel watch. I am impressed. Thank you Pascel.

Watch arrived very fast. Was beautifully presented in nice box came with pin to remove links in bracelet. The watch itself is very beautiful. 5 stars!

Great customer service and fast shipping! My husband was very happy with his navigator watch. Can’t wait to order more from this shop!

I was really excited about the watch I ordered for my birthday. I placed the order on February 13th and received confirmation that it would be received by February 26th. I still haven’t received it, there is nothing updated since February 21st for tracking, no response to text or email attempts. At this point I don’t know when I’ll receive the watch and I’m very disappointed. The fact or no response is the main reason I’m upset and disappointed. If I knew of an update I would feel better. IF I ever receive the watch I’ll probably never order anything from this company again. Poor customer service is a deal breaker for me.

I ordered a ring for my daughter and it was too big. The company worked with me to easily exchange it. They have been quick to respond and helpful. The ring is beautiful! I would recommend Pascal Design.

Amazing quality and great customer service. I would size up if you’re in between sizes. Had to return for a larger size for my husband.

I am extremely disappointed with the quality of this product.
The ring arrived with visible yellow discoloration and uneven plating straight out of the box. It was never worn.

This does not look like sterling silver at all, despite what is stated on the website. The metal appears dull, uneven, and already looks worn. Also there is no fineness mark so it is not silver.

For the price, this level of quality is unacceptable. The product does not match the description or the expectations created by the brand.

I contacted customer support immediately after receiving the item (24.02) and am still waiting for a proper response.

they made it very simple and an easy process

I never got the ring and they are unresponsive - have had to claim a bank dispute to get refunded

Order#5777419
It was lost in transit

If you appreciate good customer service, avoid this company!
I had purchased a wristwatch worth $275 and it arrived okay. After unboxing, I realised the wristwatch and size isn’t as advertised and I instantly requested a refund - which took ages and very long process for them to approve the refund request. I had finally sent the item back to them, even after paying over £45 for shipping back to the US. I've contacted them severally to know if it's been received and when I can get my refund and It's been over 2 weeks now and not a single response from them. It's almost like I’m begging for a reply at this point. Totally outrageous behaviour for a company looking to expand its market. I’m still waiting for my refund and will take matters up if I don’t get a response soon enough. Avoid them!

I purchased two, one for my husband and me. The watches have arrived. They are beautiful and a comparable quality to some higher end watches we have. The shipping company that is used in the USA was not great with tracking but the products did arrive without any problems. Cons: customer service was not responsive via phone or email. Gofo shipping did not update tracking and showed order was delivered several days before it arrived.
Pros: the watches arrived without any problems. The watches are beautiful and good quality! They are worth the money I spent.

This ring is truly amazing to look at and is so versatile with various attire. I love it and it’s definitely a piece to show off!