Pascal Design Reviews 478

Great customer service. They handled the issue promptly and resolved everything in a professional and satisfactory manner.

My partner loves his Geo Signant ring.
I have bought 2 timeless watches as well & wear them everyday!

While I would agree with most that the customer service is a bit delayed via email, all you have to do is CALL.

I reached someone right away & they were very helpful. They even covered the cost of shipping for my return.

The reason it takes so long to receive product is because it is made to order for most of the jewelry. I kinda like it! Alot of people leaving reviews need to have to patience! Good things come with time 😁

I cannot wait to purchase more elegant pieces from this curator.

Thank you Pascal.

The customer support is very accommodating. I recommend it.

The rings are so beautiful. The vermeil is good so they seems to have a a good quality. The packaging is impressive, so perfect for a present. Very probably I will repeat buying in Pascal Design.

The rings are so beautiful. The vermeil is good so they seems to have a a good quality. The packaging is impressive, so perfect for a present. Very probably I will repeat buying in Pascal Design.

Great experience overall. The attention to detail on the watch and finishing really stands out—it feels like a well-crafted piece.

There was a small hiccup with my order, but customer service handled it very professionally. They responded quickly, looked into the situation, and resolved it without hassle.

I also appreciated how understanding they were about the time-sensitive nature of my purchase and made efforts to get everything sorted as soon as possible.

Solid service and quality, would recommend.

From start to finish, my whole experience with Pascal has been nothing but great. The ordering was easy. I needed to exchange my chain for a longer length and the amazing customer service team was very prompt and professional with guiding me through that easy process. They have already got my new ordered on the way and made this process very seamless. I would def recommend Pascal to anyone wanting a great piece of jewelry while receiving great customer support.

I did have to follow up often on my replacement order. Outside of that, the design is nice and the initial order arrived on time.

I bought the Paradoxe watch online for my girlfriend for her birthday. It looks cheap when arrive and while Pascal claimed that all their "lab-grown" diamonds were verified through IGI report, but I received no physical or digital report was attached to the product when arrived to me or provided to me when I emailed them about it. They keep dodging that specific question. Also the address in their Terms of Service was different from their Contact page. They claimed to be US based in California, but product was shipped from China and charge to my credit card was in Hong Kong
Edit: So they emailed me a IGI report #13J795242601 but without a serial number on both the watch and in the report, so basically using 1 report for 1 real product and mass produce fake watches.

I love me experience with pascal even when I want to exchange thay help me out
Now I’m waiting for my new item

I ordered a gorgeous ring for my other half but struggled with ring size conversion. I’m not very metal or ring savvy and thought I’d be okay to get it stretched but couldn’t, currently going through getting it exchanged for bigger size

Sharing an updated review to call out the dishonesty in customer services response to my previous negative review.

They have not provided a solution whatsoever. The last email was from me to Pascal clarifying that I did NOT cancel my order. Either Pascal or the courier cancelled it without an explanation still: almost a week later!

I have received no response to my latest email referenced above—neither have I received a refund or explanation for why it was cancelled.

I am hundreds of pounds down, haven't received the product or refund, and have been left in the dark. For a month!

AVOID THIS BRAND AT ALL COSTS! It's a massive scam.

Beautiful piece. Just as advertised.

Great customer service. Watch is beautiful as well. Will highly recommend

Lovely customer service. I accidentally ordered the incorrect ring size for my partner, and they were so accommodating in getting me the new size I needed with no unexpected additional cost. A wonderful ring and a great service!

I had a small mix-up with my order at first, but the customer service was amazing and quickly made it right. They responded promptly, were very kind, and immediately offered to resend the correct necklace.

The quality of the jewelry is beautiful, and I really appreciate how smoothly everything was handled. I’ll definitely be ordering from them again!

Highly recommend 😊

This is the prettiest star-galaxy watch I've ever seen. I purchased it because I really like that theme.
I wasn't expecting it to be even prettier than it looked online!
It sparkles beautifully with many colors of twinkling "stars, not just white! Very impressive and I am Delighted with my purchase! It was well packed for the trip, and I enjoyed opening it! There was also a tiny, flat-head screwdriver included in the watch box. The watch's bracelet was huge on my wrist and I thought I'd have to get my jeweler to size it down for me. Luckily I found some helpful information on the internet about the "screw-in/out" featured on some watches and was relieved to find that I could adjust bracelet size of my new Pascal° watch myself! Now that I can wear it, I can hardly wait to look at it in the next sunbeam! Wow! It's dazzling!
I would buy it all over again!

Even tho the email response for exchange was delayed when they did respond they were very helpful and exchange was successful.

I ordered a watch more than a month ago, already paid for it and I still have not received it. They don't answer my emails and they don't give me a set date as to when they will ship my watch. DO NOT ORDER from this company. I'm still not sure if they are legit or I got scammed.

The watch came in perfect condition and looked flawless didn't pay for express shipping and it still arrived relatively quickly, pascal did an amazing job in encasing emotions and character within the watch.