Pascal Design Reviews 478

I’ve reached out multiple times… two emails, one message through the contact form on their website, and two phone calls.. and have received zero response. No update, no explanation, not even a courtesy reply.

Delays happen, but completely ignoring customers does not. The lack of communication and customer service is extremely disappointing and unprofessional.
order number # 5746749

I've been nothing but happy with the experience of shopping from Pascal. Both the ring and the bracelet are beautiful, quality pieces, and my partner and I were gushing over the lovely packaging they came in!

Came a week late. Half of my order hasn’t arrived. 3 phone calls have been ignored and unanswered and 4 emails have been ignored. In short, buying off them is way more stressful than it’s worth. 400 dollars wasted and they won’t speak to me. Embarrassing company and do yourself a favour and buy off literally anyone else.

They replied saying they emailed me and didn’t……

Don’t buy!!! It’s a SCAM!!! My order was placed on December 6 with a promised delivery window of December 11–14 with the expedited shipping I paid for. Item never arrived and tracking stopped updating.

The company presents itself as California-based, but its Terms of Service list a Singapore address as the primary contact location, which was not clearly disclosed. Customer service has been unresponsive.

If you look at the “Terms of Service”, please pay attention specifically to line item number 3 which basically states "Don't rely only on what's on our website.", "Stuff here might be outdated or inaccurate","If you make decisions based on our site, that's on you.", "We can change content whenever we want and don't promise to tell”

The lack of transparency around business location, combined with non-delivery, raises serious concerns. I would not recommend ordering.

This is the WORST company — save yourself the headache and scam and shop somewhere else. It’s cheap Chinese garbage that they pretend is made in LA, USA — it’s drop shipped and not worth even $10. Coco and the entire customer service team is useless and stops responding to emails for over a week. I had to file a chargeback with my bank as my only resolution.

False advertising and you guys don't want to accept responsibility and refund in full, even though the watch has already been shipped back to you guys.

I am really unhappy and stress with this purchase. I have zero updates on my order. I made it on 26 of November and it’s already 17 of December with no updates on where is my package. I have reached out support and there was no response even from them apart from the automatic email that they will reach out to me in 3 days. Now, there are still not responses after a brief attempt to solution my package. It was supposed to be a Christmas present and I do not even know where the package is, there are still no new answers and I do not even know what to do. I do not recommend it and if I can I would add a zero in my experience. So unsatisfied even after an expensive gift that I would suggest have a better tracking.
Stop saying you have reached out to me via email since you stoped to reply on 13th of December which is the last email I received from you.

My experience with pascal was great!!

I’ve had a wonderful experience with Pascal. I am passionate about jewelry and I work in the jewelry industry.
When I discovered yours designs on your social networks. You captivated me. I made my first purchase of a cute ring with diamonds and significant by the Geek goat in the design because I am Capricorn.
And my second purchase was a pendant, chain and ring with green stones that I loved. I am a fan of the brand and the after sales service is excellent. I Congratulate you and I will continue to add pieces to my jewelry collection. Thank you very much.

Customer service were very helpful, delivery was on time.

It was great. It is my 2nd time ordering a watch. It did not disappoint me. Very elegant and beautiful watch. Thanks.

Some of my favourite jewellery designs I’ve found matched by great quality.

Fantastic! After ordering, it took a while for the item to be shipped and arrive, but I received constant updates and confirmations. I'm very happy with the products; they're exactly as I imagined! Even after a return, I received immediate assistance and every message was answered. I would gladly order again.

I am very happy with the great design and quality of the ring I have been using .
Really looks too elegant and perfect for a cocktail look ..
Looking forward for more designs

Great experience! Beautiful jewelry, fast delivery, and very friendly customer service. Definitely recommending PascalDesign!

It’s absolutely unacceptable. I placed my order on November 5th, and now it's December 8th over a month later and I still have zero updates. Every time I reach out, I’m told it’s being “escalated to the management team,” yet no one ever responds. I’ve been calling repeatedly, and it feels like I’m being completely ignored. This level of service is beyond frustrating. My order number is: #5635579. i have seriously wanted to get so many items from them and I will never get anything from them ever again till they fix their management team.

I never received my package.

I have yet to receive an email this company to help resolve.

Hello. I am happy to report that I've received a replacement and that Pascal was amazing. They helped me resolve the issue. The watch is absolutely beautiful and unique!

When i made my order on the 18.11.25 so i received the email with this text “Your order will be ready for shipment on November 23th, 2025, and is estimated to be delivered between December 3th, 2025 and December 7th, 2025. Please click here to check the shipping time for your country. We will notify you once your order is shipped out.”
Then I received an email that it would “Because each piece is made-to-order, our production process typically takes 14-20 days”
I waited all this time in silence but it passed all the time and i am still without any order delivered or even shipped and it is 8 of December…
The Order #5659149 I expect you to react quickly here because i will report you as a fraud to my bank and ask for a refund! I am not gonna wait long and don’t you dare to send me something like in these comments saying is yellow or orange or whatever bad looking quality pieces. Otherwise I will bankrupt your company!

Very very nice!