When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a co... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Toon meer
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Toon meer
Bedrijf heeft geantwoord
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- patioliving.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice covers fit our patio furniture but…
Nice covers fit our patio furniture but after 3 years they deteriorated. We only used them for about 6 months a year when the cushions were on the seating-they were inside during the winter-and we had hoped they would last longer.
7 juni 2026
Website was easy to navigate
Website was easy to navigate, quickly found the color wanted, and ordering was a breeze!
7 juni 2026
A good argument against AI is sharp, well trained sales service. Here is why
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through,
QUITE THE OPPOSITE this time. Excellent product knowledge, Listened closely to the requirements, understood them clearly. Frank about the pros and cons of fabrics, and balanced that against delivery constraints. There is little for a merchant to gain by having a very broad array of choices unless the staff is high enough to navigate.
Otherwise,the internet trade default to amazon or COSTCO. (Which would have been a couple of hundred cheaper fit not as well .
7 juni 2026
Very Helpful Customer Service
I just found this website and I had a few questions. I was connected to a live person in the chat not a bot. Tony was very helpful and knowledgeable. I will be ordering from Patio Living in the near future.
7 juni 2026
Review zonder uitnodiging
I signed up for 10% discount and to…
I signed up for 10% discount and to receive emails but the discount would not apply until after I purchased umbrella. Please apply
7 juni 2026
Antwoord van PatioLiving
Dear Erika,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
You doubled my order
You doubled my order. Please correct and confirm immediately before I cancel entire order with cc company! I only want 3 umbrellas, not 6.
7 juni 2026
Antwoord van PatioLiving
Dear Sally,
Thank you for bringing this to our attention, and we apologize for any concern this may have caused.
We have reviewed your order and can confirm that it has been corrected to reflect 3 umbrellas only. To provide additional confirmation, we’ve also sent an email regarding this update, so please keep an eye on your inbox.
We appreciate your patience and the opportunity to address this for you. If you have any questions or need further assistance, please don’t hesitate to reach out to us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Great Selection-
7 juni 2026
Ordered covers
I misunderstood what products are eligible for discounts & did not read the banner on their website. Regardless of my mistake Patioliving got me squared away. Thanks to their CS crew for helping me out.
5 juni 2026
Antwoord van PatioLiving
Dear Kyle,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Excellent customer support
5 juni 2026
Great selection
Great selection, elegant traditional furniture and my table is even made in USA!
5 juni 2026
I ordered a painting on 4/24
I ordered a painting on 4/24. It said it would ship in 2-3 weeks. It’s 6/5 and it still hasn’t shipped let alone arrived. More recently there was an update that gave an estimated shipping date of 5/22. After that date came and went, another “update” suggested the painting would ship on 5/29. I reach out to try to get an update every other day and I get a response that they are “closely monitoring” the situation and will alert me asap when it ships. What does “closely monitoring” mean if I never receive the item I paid $600 for….
24 april 2026
Antwoord van PatioLiving
Dear Simone,
I am sorry for the frustration you have experienced with your order. This is not the experience we want for any of our customers, and I appreciate the opportunity to provide additional information regarding the status of your purchase.
On April 24, 2026, you placed an order for the Daleno A Summer to Gather Wall Art. Per our terms and condtions, At the time of purchase, the estimated ship date provided by the manufacturer was approximately 2–3 weeks. As outlined in our Shipping Policy, estimated shipping timeframes are provided based on the information available from the manufacturer at the time the order is placed and are subject to change based on product availability and production schedules. Shipping Policy | PatioLiving
To proactively monitor your order, we reached out to the manufacturer on May 22, 2026, for an updated status. After receiving a response, we promptly emailed you with the latest information provided by the manufacturer, advising that the estimated ship date had been updated to the week of June 1, 2026. We also noted that this estimate remained subject to change and that the item could potentially ship sooner.
We understand how disappointing delays can be, especially when you are looking forward to receiving your order. Please know that we are actively working on your behalf and have once again reached out to our direct contact at the manufacturer for the most current update. As soon as we receive additional information, we will be sure to share it with you.
In the meantime, if you have any questions or would like assistance exploring alternative options, our team is happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CDT, at 888-761-4777.
We sincerely appreciate your patience and the opportunity to assist you.
Great follow up!
4 juni 2026
Everything was easy to navigate online
Everything was easy to navigate online. Shipping offered seems great and great selection of different items
3 juni 2026
Great Customer Service
Was having trouble placing an order online. Called customer service, they bent over backwards to help me! Thank you!
3 juni 2026
Customer Service Review
Individual on the phone was knowledgeable, confident but down to earth. Easy to communicate with. Pleasant experience and the follow up with the quote was very timely. I thus ordered it right away!
2 juni 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.