PC ResQ Limited Reviews 

As a couple in our later years, with very limited technical knowledge, we were using an aged desktop computer, helped but mainly hindered by a printer on its last legs. We were conscious of the urgent need to replace them, plus we wanted to add a laptop.

We needed some professional help quickly, preferably somebody knowledgeable and helpful, but also pleasant and courteous and definitely patient. We got it all with Hefin.

He made some very helpful suggestions and recommendations, ordered, delivered and installed all the new machinery, transferred all our files, emails, etc, then held our hands patiently as we tried to take on board all the new operations.

This is still ongoing as we confront new situations but, thankfully, Hefin is continuing to support us, whether by visiting in person, remote access, telephone or email. We are very grateful, many thanks, Hefin.

Hefin is a delight! IT competent and responsive and able to sort out those IT issues that are beyond me - and most ordinary users. Has a fair pricing that adds piece of mind.

Very quick response to an IT synching problem which was resolved over the phone

Hefin adopted a no-nonsense approach and got straight down to business, which I was grateful for. The corrections and suggestions were rapid. The time flew by and I wish I'd had the time to write my list of points, but efficiently, I achieved what I wanted to. I was a little startled at how much it cost with the VAT added on, but Hefin's help enabled me to be more organised and waste less time just what I needed.

A completely professional and reliable service was provided by Hefin. He responded to my call for help very promptly, replaced my old faulty hard drive with a much faster unit. The system was completely backed up from my external drive. His actions saved me the expense of needing to buy a new computer.
G F.

Hefin Harries is an extremely knowledgable man with the ability to solve problems as they arise it seems to me.
He is reliable and arrived at our house at the appointed time and date. He fixed our iMac with no hitches and also gave me sage advice on how to upgrade our analogue phone to digital (Virgin Media) which was happening that same day.
We’ll done Hefin and many thanks. We’ll definitely be coming back if the red arises.

Second experience of this company. Both of them were great. Small, fiddly errors on our behalf (eg forgetting password on old laptop but vital to get it up and running). Very prompt response to my message, visit time sorted out without any problems. Hanni was charming and sorted the problem quickly and without drama ! Would certainly use him in the future and recommend him as a valuable resource if you are in the throes of your computer kicking off !!

I got in touch with PC ResQ, because my 6-year old Mac was running very slowly and various things had stopped working properly (if at all). Hefin arranged to come and see me and look at the Mac. He quickly diagnosed the problem (an aged hard drive) and transferred all my data to my new Mac mini. The faulty drive meant this was a lengthy process, but it was all completed satisfactorily, and I am now happily restored to full (and unbelievably rapid) activity!

Always a good job. Next year I think it is 20 years with PC ResQ!

PC ResQ was exactly the professional service I needed and solved my computer problems. After having had a previous poor experience elsewhere, I found that Hefin was skilful, speedy, efficient, and amiable. I would most certainly recommend PC ResQ. Thank you so much Hefin for your excellent service.

PCResQ responded very quickly to my request with help for a problem on my laptop, offering me an appointment that afternoon. It took Hefin just over 15 minutes to understand and sort the problem out and explain what had gone wrong. He explained that they charge by the 15 minute slot which I thought was reasonable and overall I was very happy with the service.

Hefin Harries of PC ResQ was recommended by my next-door neighbour, and he has certainly lived up to that recommendation.

I’m in my eighties and my whole system endured a lightning strike recently - he was readily available to fix the damage which took many hours. Since then, I have changed my computer from Microsoft to Apple and he has helped me adjust to it.

He is always available on the phone or will readily make a visit when I have problems with my computer or iPhone or iPad.

Highly recommended!

I suspected I had been scammed and eventually found PC ResQ. Hefin arrived the next day and put my mind at rest as well as dealing with other longstanding issues.

Good training session

Rapid assessment of problem and advice re. actions to correct it. All done on site in an efficient and unfussy manner and was able to explain technical issues to a technical novice.

Had been victim of a scam and needed my laptop cleaning and anything dodgy removed. He also tidied up other bits and pieces. Came the day after I contacted him and I was very happy with the outcome. Jane

Hefin is always quick to advise and solve pc & laptop problems. For home workers, he's like having your own in-house IT department!

Always gets us up and running perfectly!
I wouldn't want to go to anyone else. Always a quick response and so reliable, gets things sorted in no time.

Quick response, great technical support.

Fast, friendly and efficient service. Would highly recommend