First time in buying a car on line, obviously l was nervous and had concerns but l can honestly say all my concerns faded due to the staff, mainly Elliott, he listened to my questions alot of them h... Toon meer
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A professional car dealer. Highly recommended for those looking for someone they can trust when purchase a vehicle, the after sales care Pheonix RC Automotive provides is by far the best i've ever... Toon meer
Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, fou... Toon meer
Bedrijf heeft geantwoord
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix RC Automotive specialises in high specification, prestige cars. We have an excellent team of experienced buyers who hand pick our cars from across the UK. All vehicles are HPI clear, come with MOT and full service history. Our cars are inspected and presented to a high standard so you can buy with confidence. ✓ Competitive Part Exchange rates ✓ Extended warranty & service plans available ✓ 5-star customer service & buying experience ✓ Low Rate and No Deposit Finance available ✓ Home Delivery and Click & Collect options Get in touch with our sales team for enquiries via Email: sales@phoenixrc-autos.co.uk Phone: 01484 621021 or 07388 885678
Contactgegevens
Verenigd Koninkrijk
- phoenixrc-autos.co.uk
4,7
Uitstekend
195 reviews
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Stolen Vehicle
I had previously left a good review...things have since changed. The vehicle I purchased from Phoenix RC turned out to be in fact a stolen vehicle. Phoenix RC have since been unresponsive in finding a solution to this since the Police impounded the car they sold me. This dealership clearly did not take any due diligence to ensure the car they sold me was in fact legally owned by the previous owner.
Response to Phoenix RC: Since this is the only platform you respond to my issue on, I have had no choice but to leave a review. This issue was raised with you in the beginning of May. Since then, I have not heard of a solution or even seen a copy of the "relevant policies and procedures" you apparently follow in these instances. Happy to include the police case number in my review for anyone who would think this is "inaccurate and misleading".
If only you would respond to my emails as often as you respond to my review, perhaps we would have made some headway with this. The fact is you sold me a car you did not legally own. The resolution is simple under the Consumer Rights Act, I am entitled a refund. Hopefully you will respond to my emails and we can come to a resolution.
11 juni 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Joey, Unfortunately, we do not comment on ongoing investigations. We do believe that you have come to leave this review very quickly and not allowed us sufficient time to come to a viable conclusion with yourself. You only recently reported these issues and due to the severity of the accusation you are making, we follow all relevant policies and procedures as part of our investigation. We would advise that this review is removed until a resolution has been put in place, as this review is currently inaccurate and misleading. Thanks, Phoenix RC Automotive
Follow on: The policies and procedures that need to be followed in lines with the UK Law and Legislations are internal to the business and we are not obliged to disclose these to the general public. You reported the issue one month ago, however as anyone can understand, this is not a simple matter and it is impossible to resolve something within a matter of weeks. We are FCA registered, trading standards approved, AA Trusted, ICO Commissioned. We have been trading for years and have never sold a 'Stolen' vehicle as all cars undergo HPI checks through a verified system prior to being listed. We are happy to communicate with you as we have done, however it will not be a daily update, as we are ongoing with the investigation and will update you as and when we have information to share. Chasing us on the matter will not speed anything up or help us come to a conclusion any quicker. Bad reviews and pressure from yourself, again will not speed up or help the process either. We are here to work with you to ensure that we do all our due diligence in relation to this current matter that you have raised. As again mentioned, this review at this stage is inaccurate and misleading as there is evidence that needs to be ascertained from various perspectives and the staff are required to put daily tasks on hold in order to investigate this matter for your benefit, which we have been happy to do so and are continuing to do so. If you could kindly reply to us in a timely manner also as it has taken you as long as a week to get back to us when we have provided you with updates previously. Thanks, Phoenix RC Automotive
Final update: Hi Joey, we have responded every time we have had an update for yourself. Until the investigation has reached it's conclusion it is not as simple as 'I am entitled to a refund' as mentioned, we need to collect all relevant information related to your complaint, we have other parties that we need to work with to ensure we come to the correct and accurate conclusion. We are not willing to discuss this matter via a review platform. This review needs to be removed, as for a third time it is currently inaccurate and misleading. If, once the matter is resolved, you are still unhappy then at that point it is your decision on what kind of review you write up regarding it. Thanks, Phoenix RC Automotive.
First Class Agent and Perfect Vehicle
My sales agent Luke was fantastic! After I called in to enquire about a particular car, Luke was on it. Firstly he sent me a very clear video of the vehicle. Then he sent me a vehicle specs sheet.
When I advised him that I would like to purchase the vehicle, he was very helpful in assisting to to arrange payment and collections date. He kept me updated with the vehicle prep work and on collection day he was fantastic!
The vehicle is absolutely stunning and in perfect condition! I am very happy and will definately come back to Phoenix RC Auto for my next vehicle
5 juni 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Tendayiishe, Thank you for this lovely review that you have left in regards to your experience with Luke and the rest of the team. We are really happy that we provided you with such an exceptional level of service. We appreciate you using us for your new car purchase, and wish you all the best of motoring moving forward. Hopefully, we will see you back in the future. Kind Regards, Phoenix RC Automotive
Very good experience
Very good cars and limited premium cars. I am happy with the car that I purchased. Luke is a very honest person. He shared a video of the car with all the details that includes minor scratches, which would not have identified by me. I recommend Phoenix for your next best used car.
16 mei 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Raghu, Thank you for your feedback in relation to your recent purchase with us. We are pleased that Luke exceeded your expectations. We wish you all the best with your new vehicle. Kind Regards, Phoenix RC Automotive
Great service
Great service, very good communication. Car in a great price,good specification. Luke and all team is very polite and professional. Very positive experience.
Tom and Teresa.
13 mei 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Tomasz, Thank you for your kind feedback in relation to your recent purchase from us. We appreciate the feedback you have left in relation to how Luke has efficiently handled your enquiry. We look forward to welcoming you back in the future and wish you all the best of motoring in your new car. Kind Regards, Phoenix RC Automotive
Great communication with Luke from…
Great communication with Luke from start to finish very professional kept in touch every step in the progress of getting my car finance done all the staff was welcoming on arrival and friendly I would definitely recommend phoenix ex automotive to anyone thinking of getting a car from these guys and wow they have some stunning cars in stock thanks again Luke appreciate it
9 mei 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jason, Thank you for your review regarding your experience with Luke. We collectively appreciate your feedback, it goes a long way. We wish you all the best of motoring in your new vehicle and look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Excellent service and communication…
Excellent service and communication throughout the whole process
30 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Alan, Thank you for your feedback. Enjoy your new purchase. Thanks, Phoenix RC Automotive
Professional & friendly
Professional & friendly. 10/10 service. Highly recommend. Luke & Maj are the best!
10 mei 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Levi, Thank you for your feedback in relation to your recent experience with Luke and Maj. We are pleased you had a great experience with us and look forward to welcoming you back in the near future. Kind Regards, Phoenix RC Automotive
Easiest experience of buying a car!
I recently purchased a car from Phoenix RC and it was the easiest and most respectful experiences of buying a car. We spoke to Luke who was so helpful from start to finish, no pushing or pressure to buy anything and allowed us to look around a car freely. He answered every question confidently and told me everything I needed to know. Once I bought the car it was very kindly delivered for me as I live locally, all on his day off. I absolutely cannot recommend this place enough because of how easy the whole process was. Thankyou so much!
29 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Nell, Thank you so much for your kind feedback. As you have described, you can see just how much of a priority our customers are to us with Luke delivering the vehicle on his day off. We do our best to go above and beyond for each and every customer, and reading reviews such as this highlight that. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
⭐️⭐️⭐️So refreshing, a proper car dealer! ⭐️⭐️⭐️
Sooo easy to deal with, fantastic communication and clearly a company that wants to do better all the time. It’s not often you find a service orientated company with a car dealer and Maj knocked it out of the park. The experience was a joy from start to collection and it keeps going from there…looking for a decent car company to trust? You’ve found one!
1 mei 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Eddie, Thank you for your amazing feedback. We are really pleased to know that you are satisfied with how Maj looked after you and handled your purchase from us. We wish you all the best of motoring and we look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Great communication
I’ve been in the automotive industry 40 years, they were a pleasure to deal with, car was very well presented. Luke was great to deal with and great communication.
Would recommend.
26 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Chris, Thank you for your 5 star feedback. Hearing this from a man with such incredible experience is amazing, it really highlights how Luke handled your purchase. We will pass on your feedback and we appreciate the recommendation. Kind Regards, Phoenix RC Automotive
Exceptional service from Maj and team
Exceptional service from Maj and team. Attention to detail is outstanding and reassuring when purchasing a car like this.
Definitely be back when trading up in the future.
26 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jonathan, Thank you for your kind 5 star feedback in relation to your recent purchase with us. We are glad Maj provided you with a fantastic experience and we whole heartedly welcome you back in the future. Safe travels, Kind Regards, Phoenix RC Automotive
Car buying experience
The welcome and the professionalism from Luke was first class.after seeing the car for sale on auto trader he sent me a video, when I arrived to view the car is was exactly as described. It wasn’t the most expensive of cars , but I was treated as if I was buying a Ferrari. Can’t praise them enough. Will be back.
16 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Sean, Thank you for your 5 star feedback. We are glad you had a great buying experience with Luke. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
A pleasure from start to finish
A pleasure from start to finish. Lovely car, very courteous and extremely helpful staff (I was dealt with by Maj and Luke) and everything was so easy and professional. Thanks guys.
9 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Keith, Thank you very much for your 5 star feedback. We will pass your kind comments on to Luke and Maj who will be pleased to hear that you are satisfied with how they handled your enquiry, all the way through to handover. Of course we are here to support you throughout your ownership so if you need anything from us then please do not hesitate to get in touch. Kind Regards, Phoenix RC Automotive
Luke Barrett fab customer service
Customer service and support from Luke has been fantastic. Quick responses to all of my queries and was very open and honest about the vehicle both positive and negative.
8 april 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Archie, Thank you for your 5 star feedback in relation to your experience with Luke. We appreciate your kind 5 star feedback and look forward to welcoming you back in the near future. Kind Regards, Phoenix RC Automotive
Great customer service
Luke made the sale a pleasure the communication leading up to me seeing the vehicle was second to none absolutely no bs he’s a credit to his profession top lad cheers Luke👍🏿
16 maart 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Dek, Thank you for your feedback in relation to your recent purchase with us. We appreciate the feedback in regards to how Luke handled your purchase throughout. We will pass this feedback on to him, we know he will be pleased to read your kind comments. We wish you all the best of motoring in your new vehicle, and look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Really friendly
Really friendly, no hassle and easy transaction. Would definitely recommend.
23 februari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jaime, Thank you for your 5 star feedback. All the best with your new car, we look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
STUPENDOUS!
My experience at Phoenix RC Automotive was absolutely first rate on all counts.
What stood out in glowing splendour however, was the personality and work of Mr Luke Barrat. In every way during my negotiations and purchase of a Mercedes GLE 400d Luke was there at every step of the way giving superb guidance and advice too.
A more sharp, 100% knowledgeable, genuine and helpful individual one could not hope to meet in the car sales arena - I am 64 now and have not experienced the like of this to date!
I can only wholeheartedly recommend Luke and his company to whosoever may choose to engage their services.
10 star and excellent!
22 februari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Trevor, Thank you for your delightful 5 star review. We really appreciate your feedback, it is extremely important for us as a business to receive customer reviews. We wish you all the best of motoring in your new Mercedes-Benz GLE400D. We will pass your feedback on to Luke who will be thrilled to read your kind comments. Kind Regards, Phoenix RC Automotive
Excellent Customer Service
I recently had the pleasure of working with Luke, a car salesman at Pheonix. Despite my decision not to purchase a car at this time, I was thoroughly impressed by Luke's professionalism, attentiveness, and willingness to help. He took the time to understand my needs and preferences, patiently answered all my questions, and provided valuable insights without any pressure. Luke's exceptional customer service left a lasting impression on me, and I wouldn't hesitate to recommend him to friends and family or to seek out his assistance in the future when I'm ready to buy. His dedication to customer satisfaction sets a high standard in the industry.
25 januari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Martin, Thank you for your 5 star review. We appreciate you giving us feedback despite not proceeding to purchase a vehicle at this moment in time. We will pass your kind comments on to Luke who will be thrilled to read your review. When you are ready for your purchase, please do not hesitate to get back in touch with us. Kind Regards, Phoenix RC Automotive
Luke and the guys at Phoenix
Luke and the guys at Phoenix were great. Luke was very patient and understanding with my situation and very accommodating. Would definitely recommend to anyone looking for a great car. 5 stars
17 februari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Edward, Thank you for your 5 star feedback. We are pleased to hear that you are happy with the experience provided. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Luke was very supportive
Luke was very supportive, good knowledge of the car I was purchasing and supported me with my many questions (I questioned him on a lot). I was diligent with my checks of the car and Luke supported throughout.
He was transparent with any minor scratches on the car and completed a video walk around both exterior and interior before I managed to get over in person.
Id return based on my experience
9 februari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Dean, Thank you for your 5 star review. We really appreciate your feedback. We will pass your comments on to Luke who will be pleased to read. We look forward to seeing you back with us. Kind regards, Phoenix RC Automotive
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