First time in buying a car on line, obviously l was nervous and had concerns but l can honestly say all my concerns faded due to the staff, mainly Elliott, he listened to my questions alot of them h... Toon meer
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A professional car dealer. Highly recommended for those looking for someone they can trust when purchase a vehicle, the after sales care Pheonix RC Automotive provides is by far the best i've ever... Toon meer
Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, fou... Toon meer
Bedrijf heeft geantwoord
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Phoenix RC Automotive specialises in high specification, prestige cars. We have an excellent team of experienced buyers who hand pick our cars from across the UK. All vehicles are HPI clear, come with MOT and full service history. Our cars are inspected and presented to a high standard so you can buy with confidence. ✓ Competitive Part Exchange rates ✓ Extended warranty & service plans available ✓ 5-star customer service & buying experience ✓ Low Rate and No Deposit Finance available ✓ Home Delivery and Click & Collect options Get in touch with our sales team for enquiries via Email: sales@phoenixrc-autos.co.uk Phone: 01484 621021 or 07388 885678
Contactgegevens
Verenigd Koninkrijk
- phoenixrc-autos.co.uk
4,7
Uitstekend
195 reviews
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I can't help but underline how pleased…
I can't help but underline how pleased I am with the service I received when purchasing a Mercedes-Benz through PHOENIX RC AUTOMOTIVE. Everything went smoothly and professionally. I want to express immense gratitude to Maj, and especially Luke. Maj is an excellent sales manager, conducted a test drive, and explained everything about the car.
I particularly want to emphasize about Luke. His attention to the smallest details is simply incredible. He is extremely communicative and always willing to assist, helping resolve any issues. His professionalism and commitment to customers are truly impressive. If I could give him a 100-star review, I would. Thank you, Luke, for all your work and for creating a pleasant buying experience. I was absolutely amazed, making the car purchase as carefree as possible.
I also want to express thanks to the company director, Wei Zhang. His commitment to the highest quality of service deserves special mention. He personally arranged my insurance policy, showing that he cares about bringing the transaction process to a logical conclusion. Your contribution to the process and assistance in creating a pleasant buying experience are invaluable. Thank you for your professionalism and attention to detail.
Especially, I want to highlight that I highly recommend this company to everyone looking for a reliable and professional dealer when purchasing a car.
30 januari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi,
Thank you for this amazing 5 star review. We really appreciate the feedback and length that you have gone to in order to review your experience. We will pass your feedback on to Luke, Maj, Wei and of course the rest of the team that helped this process happen so seamlessly for you. Please enjoy your new Mercedes-Benz and we look forward to welcoming you back in the future. Reviews like these are what we strive for!
Many thanks,
Phoenix RC Automotive
5* company
a gentleman rang me called luke to deal with my enquiry, he was brilliant start to finish, nothing was too much hassle for him, thank yous so much for everything, would use company again 5*
26 januari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Natasha, Thank you for your 5 star feedback. We will relay your feedback to Luke. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
STAY AWAY FROM THEM!
I would give zero stars if I could. Purchased an Aston Martin Rapide in early October 2023, within a week the vehicle started to vibrate aggressively whilst braking, I returned to the dealership and told them the front/rear discs and pads were worn out heavily and dealership tried to brush it under the carpet saying its the ABS and brakes were fine when this was not the case. I took the vehicle to Aston Martin Dealer in London and they have provided a VHC and came across hidden faults that were present at the time of sale but wasn't disclosed such as engine oil leak, corrosion on gearbox cooler pipe & exhaust heat shields, lied about recent service with Aston Martin dealership, last service record was from December 2020. Sold us a faulty vehicle and not fit for purpose. I bet the dealer will respond to this review with their usual boring message ‘blah blah blah’ but I can say I have been communicating with the dealer but they have been ignoring me most of the time and don’t want to accept any liability. Trust me! Stay away from them, better go elsewhere. I’ve uploaded pictures of some of the faults found by Aston Martin Dealership.
7 oktober 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Mr Ali, we do not discuss ongoing after sales issues however unfortunately various allegations on this review are untrue. We do not, and would never neglect our customers in any way. Processes like these do not have a definitive time frame on resolutions as it varies around factors such as diagnostics, parts availability, communication, bookings, waiting times and various other aspects. We believe that this review was left both maliciously and does not accurately reflect the length that we have gone to accomodate you with your after sales concerns. We gave you all opportunity to show our highly trained technicians what problems you were experiencing however you decided not to utilise this option. We also agreed to numerous parts we would pay for replacing once we had received diagnostics reports from you, however we did not receive anything to this effect. We are a fully accredited, highly rated car dealership with many years of experience. It is unfortunate that you decided to work against us rather than with us, as we would have more than likely come to a resolution by now.
Kind Regards,
Phoenix RC Automotive
Fantastic!
Purchared a E63 from these guys, Maj had the car ready within a couple of hours to collect on the same day. Ran into some minor issues with the car but pheonix got me straight in the next day and sorted the issues with the coolant tank no questions asked using genuine parts from merc and all done within a few hours. Cannot have asked for a better experience from offering to deliver the car to extending my Warrenty and providing free 12 months breakdown cover. Will be purchasing all my motors from these guys going forward!
15 januari 2024
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Hameed, Thank you for your feedback in relation to your recent purchase here at Phoenix RC Automotive. We are extremely pleased to see that we have given you such a high level experience. We will relay your feedback to Maj who will be honoured to read your feedback. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Great service, Phoenix RC
Great service, easy going, fantastic selection to suit all budgets. Definitely buy from Phoenix RC again, looked after by Maj & Luke, all the best guys, Rich.
18 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Richard,
Thank you for your kind 5 star feedback. We are glad you had a great experience with us and we will relay your feedback to Maj & Luke who will be pleased to know you have enjoyed your experience with us. We look forward to welcoming you back in the future. Kind Regards, Phoenix RC Automotive
Blown away experience
After a good 4hour journey to the showroom our only wishes were to grab our new shiny set of car keys and make our way home soonest. 2 hours later we left the showroom with huge grins and not realising the time we spent with Maj and the team! I was blown away with how welcome and comfortable I was made to feel throughout! nothing but smiles, laughter, great atmosphere and a couple of surprises along the way. Maj went out his way to making me feel special and came out for a test drive to answer any question I had, I didn’t have to ask many as he was answering them before I could ask….Difficult to sum this one up in a few words but I won’t be forgetting the day I picked up such an amazing car from such an amazing organisation, anytime soon. Thank you dearly Maj and team at Phoenix RC automotive.!!!
22 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Edward, Thank you for your 5 star feedback. We are pleased to hear how great your experience has been with us. We will certainly relay your feedback to Maj who will be proud to have provided you with such a satisfactory experience. Please do not hesitate to contact us if you require anything moving forward. Kind regards, Phoenix RC Automotive
Great customer service and support.
21 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Andrew, Thank you for your 5 star feedback. We wish you all the best with your new vehicle, please do not hesitate to get in touch if you require any further assistance. Kind Regards, Phoenix RC Automotive
Easy to communicate and deal sorted…
Easy to communicate and deal sorted with ease with Luke. 10/10
14 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Taimur, Thank you for your 5 star feedback. We wish you all the best of motoring in your new vehicle. Kind regards, Phoenix RC Automotive
For me it’s about trust
For me it’s about trust, enthusiasm, honesty and having a shared interest. The guys at Phoenix definitely have that across the entire team. Made buying the car special and enjoyable. Not only do these guys have great stock but it’s a great service too. I would highly recommend and will be going there again for future cars that’s for sure! Best of luck with your business and thanks very much.
1 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Daniel, Thank you for your feedback. We will pass your feedback on to Maj, Luke and the rest of the team. Please do not hesitate to get in touch if you require anything moving forward and enjoy your new purchase. Kind Regards, Phoenix RC Automotive
Trustworthy, honest and high standard
You can truly trust Phoenix RC Auto to look after you. I bought a car from Luke at Phoenix, it was fully paid and we had a delivery date set. Luke phoned me to let me know that upon the thorough and final checks, some issues had been uncovered. He insisted a full refund on the basis he wasn’t willing to sell me a car that would cause me concern or issues, nor taint my experience of getting a new car. While obviously we were both gutted, I can’t praise them enough for their honesty and the way they prioritise their customers. Luke was on the case to source me a new car by the next day. Throughout the process Luke was responsive and answered any questions I had, he even got a live video made for me the very same evening I phoned to enquire. (They hadn’t yet filmed one). The service and reliability is second to none, you can buy a high standard vehicle with every peace of mind and I would highly recommend them to everyone. Thank you once again for being exceptional
12 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Hannah, Thank you for this honest and reflective review. We are as you mention 'Gutted' but we will always maintain our honest business principles. As Luke will have explained, we are here if you require any further assistance. Kind Regards, Phoenix RC Automotive
I would highly recommend!!!
I would highly recommend
Greats staff
I’m very satisfied
Roni
12 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Roni, Thank you for your 5 star feedback. Enjoy your new vehicle and please get in touch if you require anything further. Thanks, Phoenix RC Automotive
Excellent customer service and Luke the…
Excellent customer service and Luke the sales person was lovely, welcoming and friendly.
25 november 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Veon, Thank you for your 5 star feedback. We are pleased to hear that you had a great experience with us. Please do not hesitate to contact us if you require anything in the future. Kind regards, Phoenix RC Automotive
Like everywhere
Very good service. Great company and reliable. Everything is taken care of down to the smallest detail! But then you need help they ignore you. Important just a sold car.
4 december 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Aure, Thank you for your 5 star feedback. We are pleased to hear that you would recommend us! Please let us know if we can assist any further. Kind regards, Phoenix RC Automotive
We have recently purchased our lovely…
We have recently purchased our lovely car with great help from Luke, who has an enthusiastic approach and made the whole process seam effortless and time efficient. Thank you again for the lovely experience. We highly recommend Luke and the company to our friends and family.
27 november 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Bianca, Thank you for your 5 star feedback. We are glad that you had a great experience with us. Please do not hesitate to contact us if you need anything moving forward. Kind regards, Phoenix RC Automotive
Absolutely fantastic service
Absolutely fantastic service. Luke was friendly and professional. Would definitely recommend
17 november 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Anita, Thank you for your 5 star feedback. We are glad you had a pleasant experience with us and hope that we can welcome you back to us in the future. Kind Regards, Phoenix RC Automotive
A unique buying experience which has to…
A unique buying experience which has to set the benchmark for the standard buyer should expect. No hard sell. Friendly staff. Great atmosphere. Thank you Maj and the team
24 november 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Kevin, Thank you for your 5 star feedback. We are pleased to hear that you had a highly satisfactory experience with us. We hope to welcome you back in the future. Kind Regards, Phoenix RC Automotive
A friendly reliable dealership with an outstanding team who sell some great cars!
I couldn’t have asked for a better experience when buying from this company. The staff that helped me (Maj and Luke) couldn’t have been more supportive and helpful when buying. The company sell some really cool looking cars so it’s a pleasure to buy off a trustworthy dealer like Phoenix! I’ll be keeping my eye on even more cars they’re selling in the future, as I know they won’t let me down, thank you Phoenix RC!
12 november 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Sam, Thank you for your kind comments. We will pass your feedback on to the team. Please do not hesitate to contact us if you require any further assistance and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Follow-up on Phoenix Automotive
After getting a reply from Phoenix RC automotive via Trustpilot, I decided to do a follow-up.
Yes, I have had the car for two years, but when I first sent you a letter I had only owned the car for 16 months and If you bother to read up on or contact trading standards for the sale of Goods act/consumer rights act you would realise that anything you sell has to be as described, of satisfactory quality and fit the purpose, And, regardless as to how long you say you’re Warranty is, your 3 month warranty is pathetic as according to trading standards, regardless of what Warranty you offer, a legal Warranty would depend on how much money is spent, and at nearly £18,000 trading standard say the warranty should be a minimum of 18 months to 2 years, and as my complaint was well within the 18 months, you are legally bound to uphold my claim which you completely ignored. Also keep in mind I had only driven 3'925 in that time period.
You also say you returned my letters, that’s a lie as I haven’t seen any return letter. My phone number has not changed in the last 10 years so you obviously didn’t try to call.
I’ve read your other reviews and not all your buyers all happy with the purchase.
So I stand by my original complaint and my original review.
I advise everyone not to buy from you and I advise you to give a legal Warranty out in future, and if you’re unsure what that should be, speak to trading standards, as I did.
23 oktober 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi David,
As a dealership we provide 3 months warranty as part of our service, please note that some independent dealerships do not provide a warranty at all, some for 3 months, some for 6 months, and some including main dealers on used vehicles for 12 months. For 30 days after expiration of the warranty if there is an underlying issue or an ongoing repetitive fault then we can uphold a maximum of 6 months liability under Trading Standards.
The warranty was not an illegal warranty as you have worded, at the point we provided the warranty, it was administered by WMS who are the administrators for VW group, and provided by AA who are a reputable, renowned and accredited company and are one of the UK’s leading warranty providers.
Despite the amount of mileage covered in the time of your ownership, any dealership would require an investigation as to the causation/cause of the fault which could be due to neglect, wear and tear, or just a failure.
We can go back and forth with each other in regards to who said what, but we have evidence of the letter we sent to you, being opened and then returned back to sender. Just to reiterate and to respond to the accusation that we have lied about any written correspondence, we have evidence and proof from Royal Mail, that a special delivery was issued on the 18th April 2023, and the special delivery was stamped and referenced by Royal mail. We currently have the letter and the original envelope in the office if you require a scan or photos to satisfy any disputes.
You are under the impression that for every £1000 spent, you should get 1 months warranty, there is no dealership in the United Kingdom under English law or consumer rights that will uphold this.
In regards to your telephone number, we initially tried to contact you when the first letter was received but we were unable to reach you on a couple of occasions. After 7th June 2021 there is no record of you contacting us through our WhatsApp service which as you will know is our most used communication method.
“If you bother to read up on or contact trading standards for the sale of Goods act/consumer rights act you would realise that anything you sell has to be as described, of satisfactory quality and fit the purpose”
In regards to this section of your review, the car was clearly fit for purpose and up to a satisfactory quality, as you checked the vehicle over at the point of handover, and used the vehicle for 16 months with no issues, reiterating that as a dealership under the stated laws and legislations we are only eligible for a maximum of 6 months post sale.
In regards to your reflection on our complaints, every company receives negative reviews throughout their time of trading. This is down to numerous factors and unique to each and every scenario and customer. As a company, on occasion things may not go to plan and that could be down to human error, or unforeseen circumstances, however every single one of our 1 star reviews have been rectified between us and the customers. This left no bad rapport and has even lead to customers coming back to buy from us again, as they have everything explained to them and all information provided comes from a highly experienced sales and support team.
We welcome any assessments or challenges from Trading Standards as we have no doubt that we have met the requirements of the sale of goods act, consumer rights act and trading standards criteria.
Kind Regards,
Phoenix RC Automotive
Recently bought a TT from Phoenix RC
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fantastic honest communication. We can safely say that we will definitely buy again from Luke. On the day we collected our car, although it was a 2015 (TT) it was covered in a sheet and when revealed, it looked like ‘brand new’ ⭐️⭐️⭐️⭐️⭐️
Thanks, Darren & Julie
26 oktober 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Darren & Julie, Thank you for your 5 star feedback. We are glad you are over the moon with your new 2015 Audi TT. We look forward to welcoming you back in the future, and we are sure that Luke will be thrilled to have you back. Please let us know if you require anything further. Kind Regards, Phoenix RC Automotive
Excellent
The dealer is a reliable,trusted dealer because I was very happy with the car I bought from the dealer and the way he approach is amazing. I will be very happy to buy my next future car from them.
25 oktober 2023
Review zonder uitnodiging
Antwoord van Phoenix RC Automotive
Hi Jeffrey, Thank you for your 5 star feedback. We are glad you had an easy and smooth experience with us. Please do not hesitate to contact us if you require anything, and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
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