photomoonlampReviews 

Received photo moon lamp with some stranger picture instead of the photo submitted. It was not the lamp ordered. Sent them an email but no response. The lamp was also cracking at the bottom. Cannot recommend this company.

I ordered 4 moon lamps for Christmas. I knew it was going to take long but did it anyway. I was excited to receive 2 of the lamps but the other 2 were lost in transit. I wrote and explained that I have not received the other 2. They replied in a timely manner and fixed the issue by sending me 2 replacements at no extra cost to me. My mom and boyfriends mom love their moon lamps. They are perfect! They were quick to help and resolve the issue. Thank you.

Great communication and my daughters friend loved her gift....however the turn around time for delivery is lengthy but worth the wait....

I ordered a bracelet as a gift for my boyfriend and i love it! It’s cute and simple, and just holds a special meaning.

i ordered my moon lamp around december 14th expecting it to be a 6 month anniversary gift, the company does not give a specific guide as to when to expect your order, rather it just says 9-15 business days. I didn't get my moon lamp until 5 weeks later which was a bummer but the quality of the moon i am very satisfied with. the wait sucked but receiving the product paid off the wait. You do have to consider the fact that the product does come from overseas which does cause delays a lot of the time. Customer service was overall really good from Frank and a lady named Candice. I feel like most customers are just not satisfied with the lack of information for the product, but overall its really great! I'm just waiting for valentines day to give this to my boyfriend!

0 Stars- DONT ORDER FROM THEM
I was guaranteed to receive my order by Christmas and it came 25 days late. The quality is nothing like they advertise on the website. Customer service doesn't exist. Horrible!! Don't waste your time or money!!!! If I knew it was coming from Hong Kong I never would have ordered

DON'T ORDER FROM THEM, DON'T ORDER FROM THEM... never received my 2 orders. Lost all my money. Been trying to get it back for 2 and a half months. CUSTOMER SERVICE doesn't exist. IF I COULD GIVE THEM A ZERO RATING. I would

Absolute worst customer service I’ve received from a company! They take your money and disregard you. I’ve still not received an order I paid for weeks ago and they aren’t willing to do anything about it and said I have to pay if I want to cancel the order! Absolute scammers DO NOT ORDER FROM HERE !!!!!

I ordered something for a Xmas present for Xmas 2020, never recieved the parcel, I received a email on the 23rd of December 2020 from them saying its been delivered when it never did. I didn't receive a email confirmation saying its been dispatched , this website is fake and the customer serive is terrible.saying pretty much they won't refund me because of no shipping insurance terrible terrible company.

One star is to MUCH!!
They are absolutely pathetic. Standard reply is "wait 2-3 days". We have been waiting almost 4 months for our order.
Please!! Don't get caught by these criminals!!! They take your money and you will never get your order.

Biggest scam company ever! Ordered November 16 2020. Items was not received until 1/16/21. Terrible quality and looks nothing like the images on the website. Contacted to company and they are unwilling to do anything to refund the item. Save your money and order from a real reputable company not some Chinese scam!

Shipping took longer than expected but it’s a pandemic and it was over the holidays, so I’m not going to blame them for that. The quality could be a little more clean, as I can see how the 3D printer made the markings. Overall though I love the lamp. All my friends were wowed by it and though it was very cool and unique. I’m just happy it got to me finally as Canada post delivered it to the wrong house and I thought the item would never reach me.

Only 1 star because 0 isn’t an option.
Ordered at the end of November and didn’t receive it until January 16th.
Photo quality is very poor and doesn’t look a thing like the advertisements.
Def. Not worth the 63 dollars I paid for it.

1. Website stated that it was UK based.... ACTUALLY in CHINA....????
2. You pay for a 1-3 day delivery, to expect it in that time frame, but what they don't tell you is that it can take up to 2 weeks to produce AND then ship it out...?
3. My shipmemt took 13 days, even though I paid for the premium service.
4. Was offered a refund of 15% of the purchase price, even though forking out over £50.00, I would only be receiving £3.50 (insulted).
A VERY BAD EXPERIENCE WITH THIS COMPANY, DO NOT USE.....!

worst place to order from made a mistake payed for order did not even receive and then can not get refund because apparently you need insurance that is now were to be seen on the actual website customer service are also rude

It took a while to come but it came! And it looks verry verry good! Good job!

Purchased on 12/09/2020 I’m still waiting on merchandise 01/10/2021 and still nothing. All you can do is email.

SCAM ALERT!!!
LISTEN I HAVE BEEN WAITING FOR A MONTH FOR MY PRODUCT AND NEVER GOT IT, TRACKING WAS UPLOADED BUT NEVER SHIPPED OUT. I PURCHASED ON 12/6/202 TODAY IS 1/6/2021 AND NOTHING HAS CHANGED. THIS IS A FAKE WEBSITE THAT PROMOTE DROPED SHIP ITEM THAT DOESNT GET SENT OUT.

Absolutely terrible quality. Expensive prices and the actual product looks nothing like the pictures they have on their website. Save your money and do not buy. Convinced the 5 star ratings are just fake reviews. All the products are low effort, low quality work charged at a high price at best, and at worst you won't receive anything at all. Save your money

PAID FOR VIP SHIPPING...LOL YES ITS BOGUS BUT WAS HOPING TO HAVE IT BEFORE CHRISTMAS. ITS BEEN A MONTH NOW AND NOTHING BUT TRACKING THAT SAYS ITS LATE BUT NO UPDATES. COMPANY JUST SAYS IM SORRY ITS SHIPPED. I AM HAVING MY CREDIT CARD REFUND AND CANCEL DO TO NOT RECEIVING THE PACKAGE AFTER THE MONTH.