This is a truly amazing product . I am a first time puppy Mum and really wanted to avoid the “puppy pad”. I think awful for environment and also I think would be so difficult trying to then tr... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent product! We’ve had such a great experience with Piddle Patch! Living in a flat, it has made toilet training our puppy so much easier, especially while he’s still waiting to be fully vaccin... Toon meer
Amazing product and customer service. I would not be able to have a puppy in a small apartment in central London if it wasn't for piddle patch. Every time I travel they were super flexible with adjust... Toon meer
Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.
Contactgegevens
Verenigd Koninkrijk
- info@piddlepatch.com
- piddlepatch.com
4,4
Uitstekend
409 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unbearable smell
I recently tried piddle patch to help house train a litter of pups ( I am a licensed breeder). Whilst the piddle patch worked well as in the pups quickly learnt to use it within 2 days the ammonia smell was unbearable and literally made your eyes water . I bought 2 starter kits and they would’ve needed changing every other day. I’m afraid I binned it and went back to astroturf pads which I can wash and change daily
12 november 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Joanne,
Brand new puppies will be using their Piddle Patch exclusively and intensively. When they're using it every few hours around the clock like this, it can equally end up being more than 80 toilet trips in a week per puppy.
A single Piddle Patch has been designed for use by a single small to medium-sized dog. A litter of puppies would need multiple Piddle Patches to create a larger space and frequent changes of the grass.
You can find more information regarding this on our website, and we are always happy to answer any questions that you may have if you email us.
We haven't yet heard from you regarding this matter, so if you would like to discuss it further then please do not hesitate to reach out.
Kind regards,
Sarah
Great product, great service
Having a piddle patch has been a game changer while housetraining our puppy. He got the hang on of really quickly and we haven’t had to use puppy pads at all. The team at Piddle Patch have delivered excellent customer care when I’ve called to change delivery dates etc. Impressive!
3 november 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Lainey,
It sounds like you have a very clever pup there!
We are so glad to hear that you have had such a positive experience with Piddle Patch and our customer service.
Thank you for your wonderful review!
Kind regards,
Sarah
New puppy training .
Purchased this to train my new puppy . I didn’t want him scorching my lawn with urine .. I’ve put it on some flags in the hope he will use it till we can get him properly out after his E injections . May order more to use in a hurry during the night .
1 november 2023
Antwoord van Piddle Patch
Hi Norah,
We do hope that your toilet training is going well! If you ever have any questions or need any support with your training then please do not hesitate to reach out.
Thank you for your review!
Kind regards,
Sarah
Product is great
Product is great, grass is really good quality and has lasted a lot longer than expected. Delivery is simple and reliable. And customer service team are great! Highly recommend
27 oktober 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Gregory,
We are so happy to hear that your Piddle Patch has lasted well and you have been happy with our service.
Thank you for your wonderful review!
Kind regards,
Sarah
Perfect product and customer support
Product is perfect for flats / other space-constrained areas.
Customer service, delivery and communication has always been excellent.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Tom,
We are so glad to hear that you have been happy with your Piddle Patches and the service provided!
Thank you so much for sharing your Piddle Patch experience.
Kind regards,
Sarah
Excellent product and service, customer for 3 years
I've used piddle patch for about 3 years now. I have one delivery per month and that seems to be just about perfect for my pup. The product is great and the customer service fantastic. Would highly recommend.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi,
We are so glad to hear how good you have found the customer service and how happy you have been with your Piddle Patches.
Thank you for the wonderful review!
Kind regards,
Sarah
We found the piddle patch invaluable…
We found the piddle patch invaluable when training our new puppy, it was a great way to teach her where the correct place to go toilet is (outside / on grass) before she was vaccinated and able to be taken out for walks.
A genius idea!
9 oktober 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Winston and Louise,
We are so glad to hear how happy you have been with your Piddle Patch experience.
Thank you for your wonderful review!
Kind regards,
Sarah
Great product if you work from home and…
Great product if you work from home and cant always take your dog out when they decide they need to go. very helpful team- thank you
17 september 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Amy,
We are so glad to hear that you had such a positive experience using Piddle Patch. Thank you for sharing your Piddle Patch experience!
Kind regards,
Sarah
Do not waste your money!
Do not waste your money!
We have had for 3 days and my dog has done 1-2 wees on it, it’s smells so bad.
It has attracted flies into the house and is is really wet. It does not absorb like it states.
I have had to bin the grass because my house it starting to smell.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Emma,
I am sorry to hear that you were not happy with your Piddle Patch experience.
We always advise contacting us in the first instance so that we can work with you to come to a resolution.
We also ask that you do not bin your Piddle Patch before contacting us so that you can send us photos of your Piddle Patch along with your complaint. You can find more information about our complaint procedure on our website.
Our offer of a discount on your next Piddle Patch and some advice on how to care for your Piddle Patch is still available to you if you would like to try again.
Wishing you all the best for the future.
Kind regards,
Sarah
Amazing product and even somehow better…
Amazing product and even somehow better customer service, Sarah is an absolute gem so very helpful and quick when I have to change my subscription and delivery dates.
My dog loves his patch and has made potty training so much easier 100 % recommend for any apartment living per
29 september 2023
Antwoord van Piddle Patch
Hi Bolaji,
We are so glad to hear how good you have found both the customer service and Piddle Patch.
Thank you for such a wonderful review, we really appreciate it!
Kind regards,
Sarah
Piddle patch worked its magic
Piddle patch was the perfect solution for house training my puppy! We live on the second floor and have a balcony. It wasn’t always easy to get downstairs quickly, so the piddle patch was the ideal solution. We started off with the the patch in his puppy pen and moved it to the balcony when he was a bit older. The subscription was great because it took the hassle of re-ordering out of the equation and we were able to make our patch last up to 3 weeks with a little bit of TLC. Puppy is now so comfortable going on grass that he is fully housetrained. It’s a great product and I would recommend it to anybody with a new puppy and limited access to a garden.
13 september 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Elle,
We are so glad to hear what a positive experience with your Piddle Patch. We really appreciate you recommending us to others.
Thank you for your wonderful review and for sharing your Piddle Patch experience!
Kind regards,
Sarah
Piddle patch needs to change to a…
Piddle patch needs to change to a different delivery service, meaning DPD there is always a problem with delivering the piddle patch.
29 augustus 2023
Antwoord van Piddle Patch
Hi Jamie,
We are sorry to hear about the issues with DPD delivering your parcels.
We have sent you an email with the next steps and have opened an investigation with DPD, escalating this with our account manager to try to ensure that there are no further issues with your deliveries.
Please do always reach out to us if there are any problems with your deliveries so that we can step in and resolve these for you.
We hope that by taking the steps outlined in our email to you, we can work together to ensure that all future deliveries arrive on time.
Please do reach out if you would like to discuss this further.
Kind regards,
Sarah
A Complete No-Brainer for House-Training New Puppies
I discovered Piddle-Patch when we brought home our last pup 2 years ago and have been singing their praises ever since. It was an absolute no-brainer that I’d use them again when we brought home the new pup a few weeks ago. Being able to travel with a patch of fresh turf in the car opens up a world of possibilities before puppy-inoculations are done, and house-training has been faster, easier and much less hassle by establishing an early preference for toileting on grass. The pup likes to lay on them too, especially when they’re fresh, to the point that I considered having a ‘piddle-patch’ and a ’snoozing-patch’.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi,
We love the idea of a 'snoozing' patch! We are so glad to hear that you and your dogs love Piddle Patch and thank you for your continued custom and support.
Thank you for your wonderful review and for sharing your Piddle Patch experience!
Kind regards,
Sarah
Useless
Useless! Puppies didn’t want to use it but for a handful of times and instead preferred to lay down on it. When mixed with a light rain shower it’s rendered totally unusable and smells horrendous. Very heavy to lift. Bought 2 patches with trays for my 2 9 week old puppies but the response from piddle patch which you can see from their other unsatisfied reviews is very patronising and repetitive and highly defensive. Would not recommend. Porch potty is so much easier to use and to clean.
UPDATE after PP response below:
I have TWO piddle patches and trays as they well know for my 2 small 9 week old puppies. They always try to imply the customer is the one at fault for their product not working. Neither puppy was interested in it and peed a handful of times - there was limited rainfall during this time too. They did NOT offer a courier service they told me to go to a pick up point which I cannot do due to being 1 month post op after major abdominal surgery so cannot lift the trays or alternatively for me pay for my own courier which Would be more costly than the refund. I’ve sent photos of the trays to show perfect condition and requested pick up to no avail. I’ve mentioned to PP that their responses are ways defensive, patronising and repetitive whenever they receive a negative review and sure enough they did it again. Would not recommend product and customer service is non existent.
9 augustus 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Emma,
We are sorry to hear that you were not satisfied with your Piddle Patch experience.
As mentioned via email, Piddle Patch is not designed to be left out in the rain as this will cause excessive liquid in your tray. This has caused your Piddle Patch to need to be drained, and to become heavy to lift and smelly due to the stagnant water sitting in the tray.
We always recommend that you provide your Piddle Patch with some shelter, whether that be an overhead balcony, an awning, a small patio table, or similar, to help prevent too much rain from making its way onto your grass. Piddle Patch is a living product, much like a house plant, so will require some care to ensure that it stays in optimum condition.
As advised, Piddle Patch is also designed to be used by one small to medium-sized dog as a rough guide, and two Bernese Mountain dog puppies may require more than one Piddle Patch per dog or more frequent changes of the grass.
Many dogs will instinctively take to Piddle Patch, whilst others may need some training and time to recognise what Piddle Patch is for and how it should be used. It is fantastic to hear that your puppies were using their Piddle Patch, however, as this means that even on their first encounter with Piddle Patch they recognised the purpose of the grass, clever poochies! Our offer of a discount on your next order and some help and support with toilet training your pups is still available to you if you would like to try again.
We did offer you to return the trays for a refund. We offered to arrange a courier service ourselves or for you to arrange your own courier, whichever was more suitable for you. Unfortunately, as a small business we were not able to grant your request to give you a refund without you returning the trays.
If you change your mind and would like to return your trays for a refund, or if you would like some help, support, and a discount code to try again, then please do not hesitate to reach out.
Wishing you all the best for the future.
Kind regards,
Sarah
Great product, Great company
Great product. Was perfect for toilet training our puppy. Company are great to speak to also. Would definitely recommend
6 augustus 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Michael,
We are so glad to hear that you have had such a positive experience with Piddle Patch.
Thank you for your wonderful review!
Kind regards,
Sarah
Life saver when living in a flat!
1 juli 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Henry,
We are so glad to hear that Piddle Patch has been so helpful to you in your flat.
Thank you for sharing your Piddle Patch experience!
Kind regards,
Sarah
It really is a life saver for my dog to…
It really is a life saver for my dog to go toilet without having to taking him downstairs outside of his regular walks.
It would be 5 stars but sometimes the sizing of the grass patch is either too small or too big for the metal tray I bought for that grass from piddle patch.
30 juli 2023
Antwoord van Piddle Patch
Hi Hiqmat,
We are so glad to hear how helpful Piddle Patch has been to you!
Sometimes your Piddle Patch can be jostled during transit and the grass alters shape and size. There is no need to cut your Piddle Patch grass to fix it. The grass can be pushed back into the tray with your fingers. It fits snugly so that it doesn't move around when in use by your dog. It's also a resilient product and so pushing it in won't harm the grass in any way.
We do our best to ensure that each Piddle Patch is a consistent size, but as it is a living product and is cut by hand, there can be some fluctuations to this. The water content of your Piddle Patch can also cause an impact on the size of your grass.
If you ever find there is a significant difference in the size of your grass then please do not hesitate to reach out to us so we can look into this for you.
Thank you for sharing your Piddle Patch experience!
Kind regards,
Sarah
Great service!
Really great small business, reliable subscription and reasonable prices too.
31 juli 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi,
We are so glad to hear you have been happy with the service provided. Thank you for taking the time to share your Piddle Patch experience!
Kind regards,
Sarah
This company deserves to succeed …
This company deserves to succeed not only is their product far superior to others I have had experience of but their customer service is outstanding. Nothing is too much trouble and the speed of the reply to an email amazing. No automated response telling you how important your custom is and they aim to get back to you within 48 hours (theirs is more like 48 mins ! ). If this is the product you are looking for then look no further great product great company
17 juli 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Tanya,
We are so glad to hear how happy you have been with the service provided by Piddle Patch. Thank you so much for such a wonderful review!
Kind regards,
Sarah
Piddle Patch for puppy pre-vaccines
I used the Piddle Patch for my labrador puppy as I live in an apartment. I used it short-term whilst my puppy was being vaccinated. It was the best thing I bought during the puppy phase. Not only does it save you time and energy constantly cleaning pee pads, but it also helps with toilet training when the puppy is allowed outdoors, as they are familiar with the grass.
The service was great; my order always arrived on time. The tray was a must-have investment too.
All in all, a fantastic product for getting you and your new puppy through the (in my opinion!) worst phase!
8 mei 2023
Review zonder uitnodiging
Antwoord van Piddle Patch
Hi Samantha,
We are so glad to hear how helpful Piddle Patch has been to you while toilet-training your puppy and how happy you were with the service.
Thank you for your wonderful review!
Kind regards,
Sarah
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.