Ich hatte nun 3 Meetings, 2 davon waren sehr spontan möglich zu meinem Glück und jedes einzelene war sehr hilfreich. Mischa macht diese kurzen Termine immer wie eine Schulung und seine Art zu reden u... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ich bin sehr zufrieden mit dem Support von Misha. Er hat mich bei der Einrichtung von Planday hervorragend unterstützt und war jederzeit hilfsbereit, geduldig und sehr kompetent. Dank seiner Unters... Toon meer
Bedrijf heeft geantwoord
Vi hade bekymmer i setup:en mellan Fortnox-Planday vilket resulterade i en långbänk för varje gång vi gjorde lönekörningarna. Vi bokade sedan ett möte med Laura på Planday som var riktigt skicklig och... Toon meer
Bedrijf heeft geantwoord
Laura hjälpte oss med vår onboardingprocess när vi gick över till Planday. Laura var grym, det hon inte hade svar på direkt återkom hon med mailledes snabbt därefter. Vi stötte på några tekniska... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Planday’s the workforce management platform that puts predictability to work, every shift. Manage your team, their schedules, hours, time off, payroll and let them request to swap shifts, from one workspace. It’s your central hub for coordination, collaboration and communication, built to help you protect your bottom line and your team manage their lives.
Contactgegevens
Kuglegårdsvej 7-9-11, building 181, 1434, København K, Denemarken
- support@planday.com
- planday.com
The most powerful shift you can make.
4,6
Uitstekend
347 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The way we can set up the roster is…
The way we can set up the roster is pretty good.
6 januari 2025
Review zonder uitnodiging
Antwoord van Planday
Hi Sajedul,
Thank you so much for your kind review – we're thrilled to see you're enjoying our system and that you like our current roster set-up.
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
Vi har använt Planday i över ett år nu
Vi har använt Planday i över ett år nu. Detta är det perfekta verktyget för att hantera och ha 100% kontroll på alla arbetspass i produktionen. Logiken och smidigheten i att använda Planday är helt otroligt bra upplagt, både för arbetsgivaren och personalen. Bättre än så här blir det inte.
27 december 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Joakim
Tusind tak for din anmeldelse! Det er dejligt at høre at du er tilfreds med vores produkt og at det er med til at give jer 100% kontrol på arbejdspladsen.
Tak for i har valgt Planday!
Med venlig hilsen
Emil
Planday Support Team
Jeg liker at ting er lavterskel og jeg…
Jeg liker at ting er lavterskel og jeg kan komme til når jeg har behov før ting blir verre. Motta god og kyndig hjelp.
19 december 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Marthe
Tusind tak for din anmeldelse. Vi er rigtig glade for at høre at du benytter dig af vores support. Vi vil altid gøre vores bedste for at hjælpe dig godt på vej!
Tak for du har valgt Planday!
Med venlig hilsen
Emil
Planday Support Team
This program is totally joke,zero…
This program is totally joke,zero friendly update company doesn't recognise feedback. 😑 schedule history Laggs,that you can't work.copy schedule is broken
12 december 2024
Review zonder uitnodiging
Antwoord van Planday
Hello,
Thank you for leaving such an honest review, although we’re sorry to see your experience has led to a 1* rating.
I would like to review this and help you find a solution to the issues that you describe.
You should have received an email from Trustpilot requesting further information, in particular your company name. Alternatively, you can reach out to us by emailing support@planday.com quoting ‘Trustpilot’ in the subject line.
Thank you in advance for your cooperation. I look forward to hearing from you so I can understand this in depth and improve our experience in the future.
Kind Regards,
Emil
Planday Support Team
Antwoord van Planday
Hej Marius,
Vi er rigtig glade for, at du har haft gode oplevelser med vores onboarding og føler, at vi har fulgt tilstrækkeligt op på denne.
Hvis der nogensinde skulle være noget ydeligere vi kunne hjælpe med, er du altid mere end velkommen til at skrive til os i chatten 😊
Tak for, at i er en del af Planday.
Bedste hilsner,
Issa
Customer Experience Specialist
Excellent system
Very easy to learn and does exactly what it is needed to do.
11 november 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Tracy,
Thank you so much for your kind review – we're thrilled to see you're enjoying our system and that it's easy to learn and does what is needed.
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
Terrible Reporting System
The positives:
1) They have online support if you forget which button you need to click
2) Probably ok for front line managers arranging shifts
The rest:
The back end reporting suite feels like it has been designed by a mid-level GCSE student for their coursework. They would have passed, but they have no business passing this off as an actual working product for the workplace. Nothing matches up and they are very sketchy about showing you your own data so you have to run their "data" through your own spreadsheets and then check it against another part of their website to verify and sanitise the data. The programmers can get exactly what I need but they are super guarded about giving you your own data, instead doing their own dataviews which were clearly not designed by anyone doing reporting and analysis but by the aforementioned GCSE student. They do however make random changes that completely screw up the work instructions you've had to put together to cover for their poor system. They then patronise you when you point out their errors until they realise you are correct. If you actually want to analyse your data, especially payroll, before you actually pay out then this is not the system for you. If you care about how accurate your data is, I'd look elsewhere. And don't get me started on their reporting data for non-payroll queries. It's not user friendly or intuitive. Truly awful. But I do hope the student passed their GCSE with this school level model.
PS; it makes you put in a date but I have been just about coping with this terrible system for several years now.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Planday
Hello Matt,
Thank you for taking the time to provide such an honest review. We're truly sorry that your experience with our reporting functionality has fallen short of your expectations, leading to a 1-star rating.
Please rest assured that we take your feedback very seriously. We’ve escalated this matter to our leadership team, and they are already looking into it. You can expect us to reach out soon to address the issues you're encountering and work towards a solution. We genuinely appreciate your patience and for bringing this to our attention.
Emil
Planday Support Team
Enkelt att förstå och arbeta i
21 oktober 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Tiina
Tusind tak for den fine anmeldelse af vores system. Vi er rigtig glade for at høre at du finder det enkelt at forstå og arbejde i.
Tak for at du har valgt Planday!
Med venlig hilsen
Emil
Planday Support Team
Enkelt og brukervennlig system
10 juli 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Camilla
Tusind tak for den flotte anmeldelse af vores system. Vi er rigtig glade for at høre at du finder det enkelt og brukervennligt at anvende.
Tak for at du har valgt Planday!
Med venlig hilsen
Emil
Planday Support Team
Cost effective
Cost effective, simple to use and a great tool for my business.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Damian,
Thank you so much for your kind review – lovely to hear that you find our platfom cost effective, and simple to use. Additionally, we're thrilled to hear that you find it a great tool for your business!
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
Thank you!
As a company we having been using Plan Day for quite a few years now and it makes planning the rota so much easier. The message facility is such a useful tool too!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Jain,
Thank you so much for your kind review – we're thrilled to see you're enjoying utilising our product and that it makes planning your rota easier. I'm glad to hear that you enjoy our messaging module as well, this has just been updated and have become even better!
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
God kundeservice og oppfølgning
God kundeservice og oppfølgning. Gode priser!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Aleksander
Tusind tak for din fine anmeldelse af vores produkt. Vi er rigtig glade for at høre at du er tilfreds med vores kundeservice og vores løbende opfølgninger af sager! Og især at du har lagt mærke til vores gode priser og pakker :)
Tak for at du har valgt Planday!
Med venlig hilsen
Emil
Planday Support Team
easy navigation and access
9 september 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Dr. Bisi
Thank you so much for your kind review – we're thrilled to see you're enjoying utilising the product and that you find it's navigation and access easy.
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
Planday is very useful tool for rota…
Planday is very useful tool for rota and payroll. It has reports which help you run the monthend payroll within seconds. Daniel Pauk has been very helpful in setting up reports for my company and also answered all my questions very quick.
5 september 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Zainah,
Thank you so much for your kind review – we're thrilled to see you're finding Planday a useful tool for rota and payroll. Lovely to hear that Daniel has been able to get you up and running.
Thank you for choosing Planday.
Kind regards,
Emil
Planday Support Team
Onboarding er veldig bra
Onboarding er veldig bra. Hyggelige og dyktige konsulenter. Bra struktur i onboarding.
4 september 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Jo
Tak for at du har taget dig tid til at skrive denne gode anmeldelse! Vi er rigtig glade for at høre at du er tilfreds med din Onboarding, det værdsætter vi meget. Skulle du opleve problemer hen ad vejen, kan du altid række ud til vores Support, som vil være klar til at hjælpe dig videre!
Med venlig hilsen
Emil
Planday Support Team
Håbløs kundeservice.
Håbløs kundeservice.
De overholder ikke deres egne betingelser. Opsagde mit abonnement og fik da også en kreditnota på mit abonnement, men de knapt 4000kr har jeg ikke set skyggen af endnu. Man kan kun komme i kontakt med deres finansafdeling på mail, og de svare sjældent.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Katja,
Tak for at have givet os så ærligt feedback, selvom vi er kede af at se at din oplevelse har ført til en 1-stjernet anmeldelse.
I forbindelse med din Trustpilot anmeldelse, har det været muligt for mig at finde din konto og vil derved række ud til dig hurtigst muligt.
Med venlig hilsen,
Emil
Planday Support Team
Ich weiss nicht wie ich die Erfahrung…
Ich weiss nicht wie ich die Erfahrung mit euch teilen soll. Man zahlt für einen Betrag was ich der Service demnach nicht entspricht. Planday Hatte so viel mal einen Absturz dass gar nichts mehr ging. Sobald das passiert kann man die nur per E-Mail erreichen. Wie jetzt im August 2024 wieder das gleiche Problem man kommt gar nicht im System rein man kann einfach nichts machen. Ich habe schon drei Mails seit zwei Tagen geschrieben und ich habe keine Antwort bekommen. Ich bin so angewiesen auf dieses Programm da ich alle Buchungen Dort erfasst habe ich muss jetzt alle Buchungen von meinen Kunden manuell abrufen alle E-Mails kontrollieren das nimmt mir Zeit ohne Ende. Sie sind bis jetzt noch nie entgegengekommen wann solche Abstürze waren. Ich habe schon paarmal überlegt zu kündigen und irgendwo anders zu gehen. Seit Xero Das übernommen hat ist es nur katastrophal geworden. Am Anfang als es frisch war als die App rausgekommen ist war alles tipptopp und dann wir hier lesen könnt nicht mehr so gut. Ich will euch nur damit sagen überlegt euch es zweimal bevor Ihr mit Planday einen Vertrag abschliesst.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Planday
Guten Tag Herr Suli,
Zuerst möchte ich mich bei Ihnen für Ihr Feedback bedanken: wir in Planday sind stets an der ehrlichen Rückmeldung unserer Kunden interessiert, da diese uns dabei helfen können, unser Produkt sowie unsere Dienstleistung zu verbessern.
Gleichzeitig tut es uns leid zu lesen, dass Sie mit unserer Dienstleistung nicht zufrieden sind und haben im Zuge Ihres Feedbacks eine interne Untersuchung eingeleitet.
Unsere Untersuchung ergab, dass es sich bei den meisten von Ihnen beanstandeten "Abstürzen" eigentlich um Portalsperren handelt, welche verhängt werden, wenn überfällige Rechnungen nach einem bestimmten Zeitraum (60 Tage) nicht bezahlt werden. Um solche Sperrungen zu verhindern, können Sie in der Web-Version eine Zahlungserinnerung im Portal finden und weitere Zahlungserinnerungen werden dann auch per Email versandt.
Da Überweisungen teils einige Tage benötigen können, bis diese bei uns eingehen, ist es ratsam, Zahlungen zeitig zu tätigen oder eine automatische Zahlungsmethode per Kreditkarte oder SEPA-Lastschriftmandat einzurichten: diese können Sie im Kontobereich Ihres Portals einrichten. Wenn Ihnen dabei Schwierigkeiten widerfahren sollten, wird Ihnen unser Support-Team sehr gerne weiterhelfen.
Ich hoffe, dass Sie anhand meiner detaillierten Rückmeldung sehen können, dass wir Ihr Feedback sehr ernst nehmen und sehr daran interessiert sind, unsere Zusammenarbeit weiterhin aufrechtzuerhalten und diese zu verbessern.
Ich danke Ihnen nochmal für Ihr Feedback und stehe Ihnen bei Rückfragen gerne zur Verfügung. Wenn Sie weitere Fragen haben, senden Sie diese bitte an: support@planday.com und schreiben Sie „Trustpilot“ in die Betreffzeile.
Mit freundlichen Grüßen,
Emil
Planday Support Team
planlegging gjennomført effektiv
planlegging gjennomført effektiv, lønning, påminnelser og veiledning
30 juli 2024
Review zonder uitnodiging
Antwoord van Planday
Hej Anna,
Mange gange tak for din anmeldelse - vi er rigtig glade for at se at du nyder at anvende vores produkt og at vagtplanlægning mm. bliver gennemført effektivt.
Tak for at du har valgt Planday!
Med venlig hilsen,
Emil
Planday Support Team
Waste of time & money
I can't believe a platform that costs over £50 a month has made my life so difficult. The user experience is clunky and it doesn't speed up my payroll, actually makes it harder. I'd rather do paper timesheets.
3 juli 2024
Review zonder uitnodiging
Antwoord van Planday
Hi Jake,
Thank you for leaving such an honest review, although we’re sorry to see your experience has led to a 1* review.
I would like to review this and discuss further with you, as it doesn't seem like you have experienced the full potential of your Planday Portal.
You should have received an email from Trustpilot requesting further information, in particular your company name. Alternatively, you can reach out to us by emailing support@planday.com quoting ‘Trustpilot’ in the subject line.
Thank you in advance for your cooperation. I look forward to hearing from you so I can understand exactly what happened here and use this review to improve our experience in the future.
Kind Regards,
Emil
Planday Support Team
The app is garbage…
The app is garbage and seems to have been since an update in 2022.
Two years later and still same problem with an app that won't go past start page, won't let us (me and 3 other co-workers, different phones, both Android and iPhone, latest version of app and a fast and working wifi or 5G) clock out unless we restart the app at least a couple of times. When my work day ends I want to go home, not stay at the address 20 more minutes just to get the app to work long enough for me to be able to clock out and then have to tell boss to correct the time anyway.
And you charge for this crap?
31 mei 2024
Review zonder uitnodiging
Antwoord van Planday
Hi,
Thank you for leaving such an honest review, although we’re sorry to see your experience has led to a 1* review.
I would like to review this and discuss further with you, so we will need more information from you which will enable me to locate your account and review the issues you’ve raised.
You should have received an email from Trustpilot requesting further information, in particular your company name. Alternatively, you can reach out to us by emailing support@planday.com quoting ‘Trustpilot’ in the subject line.
Thank you in advance for your cooperation. I look forward to hearing from you so I can understand exactly what happened here and use this review to improve our experience in future.
Kind Regards,
Emil
Planday Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
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