Absolutely brilliant service. Met at Airport, very friendly staff, called before flying into Birmingham and car was there for me. Hand shake and off I went. Can’t recommend highly enough. Hope I get f... Toon meer
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Excellent value and excellent service. The guys I dealt with were polite, pleasant and keen to be helpful as possible. After the only time a phone was not answered I was called back within a minute. S... Toon meer
Bedrijf heeft geantwoord
Harry and his team were outstanding. From start to finish we felt liked valued individuals, not just another booking. First time ever our mileage has been recorded when we dropped the car off. In addi... Toon meer
Bedrijf heeft geantwoord
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contactgegevens
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, Verenigd Koninkrijk
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4,7
Uitstekend
155 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Efficient service with courteous staff…
Efficient service with courteous staff at a competitive price
12 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing service
Amazing service - I was very impressed with everything from the booking process, arrival at airport, professionalism of driver at airport, telephone call to company upon return to uk and finally the driver returning car!!!
I have already passed the details of this company onto three people all travelling in the next couple of weeks. I will definitely book again !!! Thanks for making it all very easy !!!
10 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Waited about 45 minutes for my car to…
Waited about 45 minutes for my car to be brought to me. The whole point of valet parking was to have your car ready for you quickly.
10 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Hi Lucy,
We’re sorry to read your review, as this is not the level of service we aim to provide.
Our meet and greet service is carefully managed, and customers are advised to call upon landing and then remain inside the terminal until we confirm that the vehicle is ready for collection. This process is specifically in place to minimise waiting times and avoid unnecessary delays.
A wait of 45 minutes is not typical of our operation, and in the rare event of any delay, we proactively communicate with customers. Based on our records, we have not identified any case that matches the circumstances described.
We would welcome the opportunity to investigate this further, so please contact us at complaints@platinumvalet.uk with your booking reference and full details.
Kind regards,
Platinum Valet
Really professional service
Really professional service , no hanging around to wait for your car on return journey home , super efficient . Car photographed/ videoed at start would highly recommend . Also the best price . Very close to terminal few minute walk
10 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good service …
No waiting for dropping off and picking up. Only 3 minutes walk to the terminal
6 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Great service. They were there in time to meet me when I arrived and communicated with me every step of the way on pick up. Would highly recommend.
Thanks Harry!
30 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Prompt
Prompt, kept us informed and very polite and friendly
1 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Airport Valet
I really have to say the professonalism of platinum valent was absoutly excellent, keeping you informed every step of the way. I will definately be using again and l will let friends and family know.
3 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Used the valet parking for the first…
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet us, managed to get a mobile number from the NCP agent, again went to voicemail so left another message. About 10 minutes later received a call from another mobile number to say they were on their way … waited almost 40 minutes from arrival for the driver to arrive. Good job we added an extra hour to get to the airport otherwise we would have missed our flight. Reluctant to use again.
29 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Hi Donna,
We’re sorry to read about your experience, as this is not the standard we aim to deliver.
We operate a structured meet and greet service, and customers are provided with clear instructions prior to arrival, including the correct contact procedures and timings. Our lines are monitored, and drivers are scheduled based on the arrival time provided at booking.
We note your comments regarding difficulty reaching us and the delay on arrival. While early morning bookings are routinely managed, the situation described is not typical of our operation, and we would want to review exactly what happened in this instance.
We would also highlight that we always recommend allowing sufficient time when travelling to the airport, as factors such as traffic and airport conditions can vary.
As we are unable to identify your booking from this review alone, please contact us at complaints@platinumvalet.uk with your booking reference so we can investigate this fully.
Kind regards,
Platinum Valet
Very good service
Very good service from the drivers. They had issues with the phones on the drop off day but rang me instead to confirm my time of arrival to make sure a driver was there for us. Will definitely use again.
2 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Fantastic
Fantastic, friendly, efficient service.
Minutes walk away from the terminal
We returned to a lovely clean car
Thank you so much
100% recommended meet & greet
1 december 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Super easy and affordable!
Very affordable and great guys! They'll sort you out without issues.
30 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The guy was there to meet us
The guy was there to meet us , he checked our car and mileage .
Phoned up when we landed car was dropped off. No problems , excellent service
28 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Consitent delays
Used twice in two weeks. More fool me. Consitently late, delay on average 30 minutes.
Not for me.
30 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Hi David,
We’re sorry to read your review, as this does not reflect the standard of service we consistently aim to provide.
We take punctuality very seriously and operate a structured system to ensure vehicles are delivered in line with customer arrival times. Delays of the nature described are not typical, and we certainly would not expect repeated issues of this kind without having been made aware and given the opportunity to address them.
We are unable to identify any bookings matching these details based on the information provided. If you have used our service, we would ask that you contact us directly at complaints@platinumvalet.uk with your booking references so we can investigate this properly.
Kind regards,
Platinum Valet
Superb service
Superb service, called 30mins before arriving at BHX and they were waiting for us, car was checked over and signed for.
When we arrived home the car had been washed and was waiting again as we came out of the terminal. Would highly recommend and will use again for sure.
28 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
First time using Platinum Valley M&G - won't be the last!
I used Platinum Valley M&G for the first time this weekend and have to say, they were a breath of fresh air.
We're 60 miles from BHX and were early, no issues from Platinum, they were ready and waiting for us. Coming back was even better - we called when through Passport Control, they said we'll be 15 mins but wait inside the airport in the warm and we'll phone you when we're there. Which they did!
5 stars, 10 out of 10 Excellent service.
24 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Personal touch as well as professional - well worth it.
I decided to contact Platinum Valet directly as I had a couple of queries. The manager ( Harry) could not have been more polite or helpful despite me ringing at a weekend and evening. He also helped me secure a good deal which I was delighted with. The whole process was not only professional - but personal.. everything worked very well. I arrived back to a beautifully clean car - and was met with politeness and friendliness despite returning late because my flight was postponed. I am giving this company 5 stars because the whole process made life easy ( only a 1 minute walk to the terminal!) and the personal touch as well as professionalism means they are well worth using. It was a positive experience and I would use this company again if I was flying from Birmingham as they are keen to look after their customers and work extremely hard.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Easy service to use
Easy service to use. Friendly staff. Fizz returned car well
18 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Professional and prompt service at a good price
Really pleased with the service we got with platinum valet, particularly on return. Harry, our return driver, kept us updated on the location of our car which avoided any wait outside. All very prompt and professional. Will definitely use again!
7 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Really good service and very friendly…
Really good service and very friendly and helpful 👍.
Will be using them again , when arrived back called them they told us don't worry the car is ready for you back at the vallet parking and this was at 03:00am.
1 november 2025
Review zonder uitnodiging
Antwoord van Platinum Valet - Approved Meet & Greet Operator
Hi Ben,
Thank you for your great 5-star review! We’re so pleased to hear that you found our service friendly, helpful, and reliable — even in the early hours!
It’s fantastic to know that everything went smoothly on your return and that our team had your car ready for you at 3:00am. We always aim to make travelling as easy and stress-free as possible.
We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
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