Plush Reviews 

My lounge is beautiful & very comfortable. I am very happy

Fantastic sales service, not so fantastic delivery service. Requested an extended delayed delivery date due to having house guests and the delivery company were utterly inflexible. Now have multiple sofas in the same room, and difficult to sit down.

Delivery men very nice. Unfortunately the sofa had to be returned to warehouse as product had some damage to it.

Basically, everything that was promised was not delivered. Firstly, we were given a date and a time that our lounges were going to be delivered, these dates and times were changed on two accounts, with that in mind! when I rang the store at Crossroads to find out what was going on I was told that she could not help because she had to find out more from your delivery Centre. When the sales lady came back to me, I still didn't get an answer, as she said that she was not given all the relevant details, I just think this is not good enough, in fact Plush/Nick Scali should be embarrassed with themselves, this is even worst for me as I know Anthony very well and my father in-law was a very close friend for a very long and in fact worked for him when they first started operations in Australia. You asked me to be honest and even though I know the owners I would not pull back from saying what I need to say and also one of the drivers' offsiders was somewhat rude to a degree and pushy.

Very happy with our new modular leather lounge from Plush, Campbelltown. Fantastic customer service from Skye. Hassle-free delivery.

The guys were very good to deal with - polite, efficient and quick.

My build was delayed, so I asked if it was possible to extend the hold beyond the 21 days, even offering to pay extra. They declined, so I had to arrange for it to be sent to a different location. It took over 5 phone calls, 3 emails, and a visit to the store to try to resolve issue. Several people promised to follow up, but none did. I eventually found the delivery person’s direct contact number through the tracking system to update the address. However, the delivery was 2 hours later than the window because they had to modify the order, but they didn’t inform me. This delay affected my work.

Drivers were friendly, chatty and helpful.

Great service from store, purchase, and delivery. The delivery updates were helpful leading up to day of delivery.

Great customer service

From the time we walked through the door we were nothing but impressed with the customer service we experienced. The quality of product is exemplary and delivery was informative and easy to.

Great service at the store from a very helpful sales person, delivery was quick and easy

Excellent customer service, along with communications at every stage, from placing order to receiving your items, with payment options to suit 😁

Excellent customer service at store, not rushed or pressured. Good follow up as promised. Smooth and friendly delivery. Very happy overall.

Friendly and helpful staff, great communication - kept us updated on the status of our order and the sofa was built ahead of schedule. Above all, the sofa is a quality build and very comfy.

Very prompt communication throughout the order and delivery of my sofas. The delivery driver has been very kind and considerate about my situation and arranged to deliver earlier time in the day as I had to head to hospital to see my father.

Great service by the team at the store and the delivery drivers

At every step of the way, from our initial visit to Plush (Marion) to select and place an order, through to delivery of an Albany 3-seat Vogo Carbon-upholstered electric recliner sofa within the anticipated timeframe, I experienced friendly, efficient service from the staff involved. I especially appreciated the updates/tracking information on progress and notification of the scheduled delivery date, as well as prompt responses to my enquiries over the phone. We are delighted with the finished product, which was received yesterday in excellent condition. Thankyou all.