Poetryfashion Reviews 

Received a gift voucher as a present from a friend. Spent it in the Chelsea store. Three days later I received an email saying that the company had been unable to validate the voucher and I needed to supply details of when and where it had been purchased. I duly contacted my friend and asked for the information. This was quite awkward, given that the voucher had been a present. Only a few hours later and before she had been able to reply, I received a follow-up phone call chasing the info. Clearly there is some sort of systems problem at Poetry that should not be the customer's problem to solve. Why accept the voucher as part payment and then question its validity (which essentially is what was happening here)? Even stranger is the fact that I was given a till receipt in-store for my purchase. Having now supplied the required information I have been offered free next-day delivery as a gesture of goodwill. Given other reviews on here, it is the last thing I'll be looking to use. And as for the clothes - yes, they're ok, but the £129 linen trousers are not discernibly better than a £29 pair I bought elsewhere. Given the prices charged, customer service needs to be immaculate and that goes beyond hovering sales floor staff.

Their clothes are just average in quality, but they are very very overpriced. Also they charge a fee if you return items. Especially since they do not cater to shorter women (petite heights) and if one decides to order pants and skirts one ends up having to return them as they are TOO LONG. They are not understanding either. They do not make any exception and will charge you for the returned items. When I emailed them to suggest catering to petite sizes the woman I was communicating with just never replied. Very rude!! I would never recommend buying from this company.

I ordered a linen jacket. Next delivery promoted in the brochure no chance ! Took 5 days. The linen quality was so poor. I could see through it. It was expensive and of poor quality. So
Disappointed won’t order again.

‘Order up to 8pm for next day delivery’ their brochure states on the opening page. No so I fear. I ordered on 27 April and the order confirmation reads ‘despatched by 14 June’! I called to find out a precise delivery date but their representative merely confirmed despatched by 14th of June. Maybe there is something stated in the small print regarding delivery. However, the brochure is misleading. I won’t be ordering more stuff from them. I need the item ordered by mid May, which is not unreasonable. Why send out a brochure when you can’t deliver the goods In a reasonable time?

Horrible quality. I have ordered poetry for past years and really love the clothes but unfortunately I won’t any more. Every single item I have ordered has small tears and holes all over them. You may not notice at first but take a look. I wrote customer service numerous times with the canned “thank you for reaching out. We value customer feedback”. Guess they will have to value another customers feedback in future. Too expensive for this lack of quality.

Since October I have ordered 5 sweaters. Yes it broke my budget; but I am extremely happy with the purchases. I did have to return one sweater since my daughter did not like the color; but it was handled promptly and efficiently. When I emailed with a question about Holiday purchases it was also answered quickly. The items were shipped to the States and were packed perfectly in a box with tissue so arrived in pristine condition. I love the quality and the softness. My only caveat is I wished they included sale items on the US site.

Poetry is the only clothing company in the world for me, offering amazing materials. Yes! I buy from Italy dresses made by quality materials but POETRY are absolutely wonderful. No compromises with the tissues. Stunning, elegant cotton and linen dresses, all made from an adorable combination of cashmere, alpaca, linen, silk with wool, and many other adorable combinations. Fantastic! I love your natural materials. I have many wonderful clothes that are truly poetic!

For date of experience I could say: since I bought my first cardigan in 2020 until today New year Eve 23-24. I wear POETRY only.

Customer Service couldn't have been more helpful when I inadvertently put the completely wrong postcode on the delivery address. They tracked my order to the sorting office, e-mailed them the correct postcode and offered to send a replacement dress if it didn't arrive. It did and I love my dress. Many thanks, Anita

Never heard of this company. Liked the look of the clothing. I'm 58 and refer to my figure type as a pot bellied brick (no curves and a little too much on the stomach). So finding clothes that don't make me look like coco the clown can be difficult. This brand is more expensive than I normally go for but I really liked the look of the skirts. So I took a punt and bought a Merino Blend Wool Skirt UM40. It arrived quickly and was packaged well. Lovely material, hangs well and love the colour. I took note of comments and bought accordingly. Size 16 (UK) as I HATE tightness around the waist. My only negative is its LONG! I'm 5'5" it hangs at my ankles and I wear it very high rise (well above the belly button not something I normally do). If it slips down it would probably drag so you might possibly want a snugger fit depending on your figure type. On the whole though I really like this garment and will keep an eye open for other garments in the sales as I thought the whole range looked lovely

I bought one expensive dress. I was surprised to see that it didn’t even include a spare button!

However since then the issue has been despite my attempts to stop Poetry from sending a catalogue they appear to send two a month. Now they’re also sending one of their other companies Em +me. I’ve tried to email them and call them. They’ve said they will stop but this against GDPR and I’ve no choice to report them to the ICO.

Superb quality, gorgeous designs coupled with great service.

I am and probably will always be a Poetry and Wrap fan but this season (AW23) I’m a tad fed up. With a wardrobe full of their clothing I eagerly looked at the website to place orders for my Christmas gifts from my husband and Mother only to find that many items are already out of my size, out of stock or available to order but with dispatch around the 27th December. That’s no good at all! Why has everything run out so early. I’ve never encountered this with these two companies before. Very disappointing. Get on the pace guys!

Consistent quality and superb service every time. I have been ordering clothes from PoetryFashion and it’s sister company WrapLondon for several years now. I have quite a few clothes from both companies. WrapLondon caters to a slightly younger population than PoetryFashion. And WL items are sometimes a little more form fitting. This review is for both.

Fibers and Quality: The quality of the items is next to none - just amazing. Most everything is made from natural fiber and often organic cotton. Their hemp/cotton combo items are so smooth and comfortable. They also carry many other combos like silk/wool, linen/cotton and cotton/wool/yak/Alpaca, etc. Most of the wool comes from Merino sheep, so wool items are amazingly soft.

Sizing: Most non 5-star reviews I’ve seen have to do with sizing. I did have to return some items due to sizing at the beginning, but since I started reading the clothing measurements, I am now spot on. Read the measurements and the reviews, then you’ll get a feel for the sizing of different cuts and materials. Not everything runs large.

Returns: If you have to return something, it’s simple. There is a returns label included in every shipment. I have never had an issue with refunds, and they tend to be fast.

Shipping: Standard shipping is $15 and $30 for Express. If ordering from the USA and you have a large order, you may want to break it up into two or more orders. Orders over $800 will take longer due to customs regulations. But all customs fees are included.

Customer Service: Their customer service is exceptional; they will go out of their way to make things right if necessary. Everyone I have spoken to or emailed has been professional, resourceful and helpful.

Mittlerweile habe ich schon vier Bestellungen bei Poetry aufgegeben, die Qualität der Stoffe und Schnitte schwankt sehr stark, deswegen bestelle ich meist mehrere Artikel zur Auswahl und es kann schon mal vorkommen, dass ein Grossteil der Bestellung zurückgeht. Mit der Retourenabwicklung und Erstattung hatte ich diesbezüglich noch nie Probleme, das lief einwandfrei.
Die Stücke, die ich behalten habe trage ich viel und gern. Mir gefällt dass keine Kunstfasern verarbeitet werden und so gut wie alles lässt sich untereinander kombinieren.

Auch ich habe heute diesen Katalog bekommen, ohne diese Firma zu kennen. By, by datenschutz! Ich bestelle hier mit Sicherheit nicht, da kein Model wie eine Europäerin aussieht und blonde Frauen scheinbar nicht existieren. Ich bin blond, die Mischung macht es!
Nachhilfeunterrichtsangebot: "In Mitteleuropa, von Irland bis in den Westen Russlands sind 20-49 Prozent der Menschen blond. In Skandinavien sind es 50 bis 79 Prozent, wobei es in Norwegen, Schweden und Finnland Landstriche gibt, bei denen der Anteil der blonden Menschen über 80 Prozent liegt."

Somewhat incredulous of the number of negative reviews on Trustpilot. Have been buying Poetry ( and Wrap) clothing for a number of years without feeling the need to complain. Have not had issue with quality or customer services. Love the fact clothes are that little bit different and always draw comments.Anything I’ve bought has worn and washed well. Still wearing items that are several years old.

Habe heute Katalog bekommen, ohne diese Firma zu kennen. Wäre interessant, von wo die meine Adresse haben. Ich bestelle hier schon deshalb sicher nichts.
So viel zum Datenschutz!

This companies customer service is above and beyond, i honestly dont know why there are negative reviews. I ordered a dress when it came it was too big, i rang the company to get a replacement the girl was so helpful they sent a replacement straight away even before i had returned the bigger dress. The fabric and designs are beautifully made. i will be ordering again from this company without a doubt

Terrible customer care - I notice it's not just me that has noticed this. I emailed them and completed an online form and still no response. I also noticed ( as other people have) they haven't published my review because it comments on a design fault that would affect some people and their poor customer care. This suggests they are not being transparent. How do they expect to foster trust if they are conducting such practices? I suspect whoever is running this company has taken their eye off the ball - standards have slipped.

Received faulty clothes and appalling customer service. Then my first review was declined because I mentioned the cost & my second review has not been published. Just compare the reviews on here to the ones on their website to see what I mean. Such a shame because I love their designs.