Point A Hotels Reviews 

I use the Point A in Glasgow anytime I am there for the theatre or a show, the rooms are always spotless and twice this year they went above and beyond and I would always recommend this hotel to friends.

Room clean bed was wonderful and the staff were fantastic nothing was to much trouble

Excellent service, welcoming and as i arrived with a stag party we all enjoyed our stay. Thank you very much.

Over the weekend myself and my girlfriend were due to travel to Edinburgh, which my girlfriend had booked as a surprise. However, due the red weather warning being in place on Friday in Edinburgh, all trains were cancelled in northern England and across Scotland. Also in accordance with government advice it was advised not to travel to Edinburgh and everyone should stay inside due to the severe weather, so we had no way of travelling to Edinburgh. I contacted the hotel once this guidance had been released and explained the situation that we had no way of travelling to Edinburgh and wondered if there was anyway I could transfer the booking to another weekend including the week after and pay the difference. I thought due to the exceptional circumstances there would be some understanding, however, I was told that because the room was booked without cancellation the management would not allow this. I totally understand that the room was booked without cancellation but surely due to the exceptional circumstances and following government advice not to travel and to stay inside, something could have been agreed especially when there was rooms available for the following weekend? In the end the only thing I was told was that the booking would remain open in case I could travel, again against all advice. Do not book this hotel unless you do not mind poor customer service.

The log in for members just never works. They send you a code but you have to log out to get it. It has been like this from the beginning.They must have lost thousands of bookings because of it. We certainly won't be booking Point A hotels ever again. I'd rather pay more money for a hotel with a decent website.

Disgusting. Complete incompetents.

I found it quite challenging to submit this review. So many positives: very modern eco-friendly hotel; excellent staff especially after I lost my key card within a few hours, but quickly replaced without charge: lovely towels and the room was compact but almost everything I needed. An excellent and diverse choice of items with the “Continental style breakfast” was included in our costs but otherwise could be purchased. It was also helpful to leave items for a couple of hours after checkout, also free.

It was the small issues that I missed, such as hot drink supplies in the room and a kettle, and no instructions as to how to operate the “touch buttons” that controlled some of the facilities. As an “older person” it was not easy to know how to maximise their use thogh my daughter agreed. The free Wi-Fi connected easily on my phone and iPad, though my laptop required a change in the Windows setup.

These minor issues detracted only slightly so I mention these to help future guests to be aware. As I was one of a party of three, I did not book the hotel otherwise I may have been better informed.

Stayed at Point A in Canary Wharf - exceptional and kind service from all the team at the front desk, with a special thanks to Paul and Lizeth for their help finding my way to the hotel and throughout my stay.

Terrible Hotel, stayed in Parnell Street. Rooms very loud and small, constant banging from doors of other rooms, everything is controlled with panel, there are no switches, TV didn't work. There was construction work going on from early in the morning, nothing was mentioned on Website. Stay away from this Hotel chain, 1 Star is too much

My daughter collapsed first day of our stay. They called an ambulance, then took our room our of service until we knew when we were going home. I ended up extending my stay 2 more days but knowing that room was secure was a huge weight off my mind while in emergency room. The staff all asked how she was and helped call taxis when I went to visit and talked to me while I cried. Fantastic people, great hotel run with a human touch.

Dishonest - I booked a non-refundable stay to an event that got cancelled. I explained this to Point A Glasgow and asked if I could use the change of date option without occurring any additional costs. The confirmed I could change my date and to do it soon. I changed my date which they confirmed only to discover that they charged me for the original booking and only just created me an additional booking. If they had said I couldn’t change my hotel date for free I would have just stayed in the hotel anyway. A waste of £55 I was wrongly misled into being able to change dates. Now I’ll have to hope I can cancel the other date and stay at a non scamming hotel.

Bookede en pakke rejse gennem Travellink. Vi boede hos Point a Jotel Westminister bridge. Lille værelse med en seng og badeværelse.

Vi blev budt velkommen af Stephen, som var rigtig venlig , og han hjalp os hvis vi havde et problem, selv hvis det ikke var om selve hotellet, men bare generel hjælp til at navigere eller lignende.

Hotellet lå helt centralt, med en 10 minutters gå gang til London Eye og Big Ben, og lå 30 sekunder fra nærmeste underground, så det var nemt og hurtigt at komme rundt i byen.

Hvis man booker værelse her er det ikke for at opholde sig på hotellet, men for at få en dejlig beliggenhed, hvor alt er tæt på.

this was the worst hotel I have ever stayed in, in my entire life. There was a hostage situation next door, a killer appeared at my door and killed my great great great grandmother. I never want to go back to Glasgow because of this place. NOT EVEN FOR £100,000. I hate this place/

This is the 4th time in recent months I’ve stayed at a Point a hotel. Yes, the rooms are compact, but they’re always clean, adequate and very reasonably priced. They allow me to stay overnight more than I’d otherwise be able to.
I’m a ‘corporate’ traveller and have stayed in some very plush and very bad hotels. Point a have the absolute best balance between value and plush! I’ll choose Point a as my preference every time.
Staff are always great too - fantastic service. Couldn’t recommend more.

There was a mistake made with our booking called hotel David made the change for us straight away thank you Glasgow Hotel. .

Wife and daughter booked into the Point A Hotel in Canary Warf, you have to be an idiot to stay with this hotel chain, they hid the fact way down the page on the website that the restaurant was closed, yet the advertised free breakfast on there website but did not say except Canary Warf. And they still had the nerve to charge the same price. When I phoned to complain I was told there was no manager on, on a Sunday. No manager is available on one of the busiest days for a hotel, what a joke. Book any other hotel chain but don't book this one, or you will ask to be ripped off. RIP OFF BRITAIN that's what this hotel chain stands for.

Stayed here for a gig in Glasgow , booked it for its relatively cheap price at short notice and closeness to Queen Street station .

Very easy to find and nice friendly staff on arrival , I was on the 4th floor in a windowless room (although it did have but it was frosted thick glass) . Got to say it was probably one of the nicest rooms I've ever stayed in , very clean , comfy bed great free internet and large flat screen TV .

The bathroom had a great shower perfect water pressure and easy to use also plenty of lovley fluffy towls .

Breakfast wasnt included but I chose to pay £9:99 for a help yourself continental breakfast which I have to say was worth every penny the coffee was very good and the sausages I had were exceptional as were to rolls fresh and crispy, I also had a banana and maple yougurt which was also fresh and tasty .

The only downside was I found the room to hot for my liking and had to have the air conditioning on all night but to be honest I could hardly here it so no real issues .

I paid £45:00 for one night and to be honest this will be my first choice next time I'm back in Glasgow , highly recommended.

On the evening after arriving back from my 4 night stay at the kings cross branch, I discovered multiple insect bites all over my leg, arms and back. I emailed the customer service number over a week ago with pictures of the bites but they have completely ghosted me with no acknowledgement of my complaint. They have also been deleting my comments on their tiktok videos and removing my google reviews and continue to disregard my issues. I can only assume they know about this but refuse to do anything about it as long as they keep getting guests staying across all their major city branches.

Point A Hotel, Edinburgh. Really Rude Staff - and dirty toilets.
The Reception Staff were really rude. When I complained to the duty manager (Fatima) I was ignored.
The rooms were generally clean, but the shower cubicle had pubic hair left in it. So either it wasn't cleaned or was incompletely cleaned.
The general toilet serving the Bar/Breakfast area had no soap in the dispensers. I reported this to the duty Manager (Fatima) at night, but was still not resolved at breakfast time. That means that anyone using this area, including the bar and breakfast staff, were not washing their hands properly.

Oh dear Patrick, looks like there are more bad ones than good ones here.

Throughly deserved.

Terrible customer service.