Point A Hotels Reviews 

Ridiculously small room . Double bed up against wall at one side . Mattress was lumpy. We asked for more pillows for our second night and were told none were available. Yet an hour later we asked another member of staff who said no problem and they were supplied.
Outrageous price particularly as no breakfast. Not even complimentary tea or coffee. Couldn’t wait to leave.
The only good thing about this hotel was the location .

Point a Westminster - forfærdelig oplevelse. Havde booket 3 nætter og troede ikke at det kunne lade sige gøre at kalde disse små klaustrofobiske kælderrum uden vindue for et hotelværelse! Ingen mulighed for at opgradere. Min ferie var nærmest ødelagt forinden, den var startet, bare tanken om at skulle tilbringe 3 nætter i noget, der mindede om en fængselscelle, gjorde at min klaustrofobi tog over. Kunne slet ikke magte tanken, om at skulle bruge så meget som én nat i den boks!!! Vi sov for åben dør alle nætter, og sidste nat blev vi vækket 3 gange af en øredøvende sirene-alarm, da der var for lidt ilt i rummet, trods åben dør. Vil aldrig aldrig nogen sinde anbefale point a hotel. Det var med til at min ferie ikke blev den ferie, jeg havde glædet mig til!!!

I recently stayed at the Point A Kensington Olympia in Earl's Court and was extremely disappointed with my experience.

We had specifically paid for a room with a window, as otherwise we think it will be very claustrophobic. But we then got a "sky room" instead, and the room was incredibly small and cramped, with barely enough space to move around. Not only that, but there were no windows in the room (only a small ceiling window which could not be opened), which made it feel like a prison cell rather than a hotel room. We complained about this, as it was not what was pictured on our booking. The staff were very unhelpful and could not do anything. They did not offer any solutions or attempt to make my stay more comfortable.

It gets worse when the fire alarm went off one morning because there was NO OXYGEN in the room! Because we could not open any windows.

In addition, there was no power in the sockets when we arrived and for two whole days. Fortunately this was fixed by an electrician.

Overall, I would not recommend the Point A Kensington Olympia in Earl's Court to anyone. The small rooms and lack of windows made my stay unbearable, and the unhelpful staff only added to my frustration. Save your money and stay somewhere else.

Dreadful accommodation, teeny Timy box room, no window and no space for any furniture, just pull down plastic shelves. Fan didn’t work, so claustrophobic by daughter likened the room to a coffin, checked straight out and booked a different hotel. This chain is awful and will never get another penny from me, I have never paid for such an awful, dismal small
Claustrophobic room

Probably the worst hotel experience I've had for my whole life. The rooms were clean and modern, the wifi was good and the staff was nice, but that was pretty much all of the good parts.
Now for the not so good parts: They don't have breakfast, although some websites may suggest they have. What they give you is a 9 quid voucher for Pret. That is not a hotel breakfast.
The stairs were closed, so you had to use the tiny elevators all the time.
The fire alarm went of TWICE, one of them early in the morning, even though there was no fire.
The staff couldn't help you to extend your stay. They said we had to do it online, because we booked it via a third-party service. Guess it's true for a lot of hotels, but the staff didn't really give you any help with that.
And worst of all: they charged us twice. We claimed that we paid before our stay, but they still wanted us to pay when we checked out. We had to contact the third party service to get our money back (which we also did a couple of days later).

The fact that we give them a 2 out of 5 is because the staff at least seemed to try to be nice, and that the rooms actually felt clean (but really small). Oh, I just remembered: the bathroom had some sort of semi-transparent glass door? Seriously?

Ovepriced cramped airless and windowless cell with minimal facilities at Grays Inn Hotel.

Extremely small room and bathroom, you definitely feel clausterophobic, no windows, stained bed sheets, smelly pillow, breakfast very limited choice, cold and over cooled eggs.
I was given a room in the basement first with no windows, and when I refused to have it, I got a small room with no windows first floor but next to the elevator. When asked for larger room with windows, I was told by staff that they reserve those room for guests who stay longer than one night🤯. Not a pleasant stay and will not return to this hotel again.

Attempted to make a booking but received error messages saying there was an issue and that any payment taken would be refunded within 24 hours. This happened twice, I am now 3 weeks later with no refund and no answer from the company, with all emails with mentions of this ignored.

Because of the train strike I had to cancel my overnight booking, I didn't want a refund just to be able to reschdule to a night in January, was told because it was a 'saver' deal so they couldn't do anything about it, so the full amount of £165 was taken, no joy with management seeing the issue and no response from HQ, planned to use them throughout the year but won't be now using Point A Hotels again very shortsighted.

London Liverpool Street Hotel

Specifically booked a room with a window as I had read reviews about air con not working - did not receive booked room but charged full price, and whilst I was told they were fully booked, they clearly had rooms with windows available. Room allocated was windowless and had no working air con. Was provided with a plug in fan which did not help and could not be kept on as was loud at night. Room was like a stuffy sauna - I had sore throat the following morning. Woken up by cleaner clearing next door room at 8:00am, making a racket and hoovering right outside my room!! Amazing wake up call when you have had 2 hours sleep due to temp in room. Room also very small. This hotel is overrated - even travel lodge is better than this. Sent complaint email, (no response received as they clearly don’t care) informed no senior manager at London Liverpool hotel. When I spoke to staff that I wanted to speak to a manager, I was informed that they didn’t have one. Ventilation issues appear to be longstanding - see other reviews. If you have health issues, don’t stay here, it will make it worse. And if you don’t have any issues, you’ll wake up with a sore throat like sandpaper. Overall, I would never stay here again. Staff I complained to at the front desk couldn’t even muster an apology for a crap stay. Only reason I booked was due to location. Won’t be booking again.

Edinburgh - didn’t like the hotel at all, challenged for ID telling me I could be trying to ‘steal’ the room (24 years of business travel in the UK, never asked before). Then challenged saying I hadn’t paid for breakfast. £496 for 3 nights. I had paid for breakfast which was so basic it should be included for that price. Rooms, whilst clean, very basic no tea/coffee, small (and I understand I was lucky to have a window - even though it was by the bins and car park, no restaurant, basic breakfast. No hand towels in bathroom when washing hands after using the loo, have to use the large bath towel. Couldn’t wash hair as there wasn’t a small towel. Had Do Not Disturb on my room yet it was still serviced. Asked at reception told this was hotel policy. If I’ve asked for privacy I do not want anyone in my room. Back in Edinburgh January I will not be staying here

Sweet hosts at check-in. But… my sister was bleeding, we couldn't get the sheets changed. Last day I discovered that my side of the sheet was covered in old urine stains, hidden by the pillow. Can't recommend Kings cross unless you're into dirty bed linen

Point A Westminster: Clean but small room, nice area close to everything and helpful staff.

Excellent time in Edinburgh, staff were all lovely, rooms were clean and my request to have separate rooms close together was granted with adjacent rooms.
Would definitely stay again!

The hotel room is tiny and they were charging £225 a night. I used to stay with them quite regularly due to work, this was when the cost was reasonable - you could book a room for £75-£90 which given the location and the small premises was fine. Since they put the prices up, more than double in most cases, its just not worth it.
And - if you have booked under their "Saver" scheme and need to cancel - you lose all your money and they will not amend the booking, even if the reason for cancellation is not your fault (train strikes for example) so i am now £225 out of pocket. Disgusting level of service and i will never stay with this chain again - i urge you all to not stay with this hotel.

Id give less if i could. This review is for the Shoreditch hotel. I can get on board with tiny rooms as i hardly was in the hotel but the rude staff part from one lovely lady who was Russian i believe and rest where all rude and unhelpful. Then no extra pillows what hotel does not have extra pillows. AC did not work shower that was awful. Window that is tinted so cant see out felt like we was in a prison . If you love sleep then forget about that as its near a pub and you wont be getting much that here at night. I would not mind if it was £39 or less a night but for £100 a night its a joke of a price and felt well ripped off. Stay well away people.

My cousin's and I had a night out in Glasgow. Restaurant, theatre and the Point hotel. We had,a lovely night , the hotel was clean, the bed was so comfortable, the continental breakfast was more than we thought and the staff were excellent and help full. We all enjoyed our night and I would recommend this hotel to my friends.

Our stays are always lovely, the Liverpool Street hotel is very accommodating. Recently one of the staff , Emma, was very helpful with looking after our luggage even though our stay has already finished. She took care of everything and was very kind in regards to our request.

Bonnington hotel Dublin could improve by having bloody phone in the room.. and on the request of the the phone .. phone wasn’t available till the morning .. although we check in in the afternoon.. nobody bothered to come in the room and let us know about the phone situation we had to call outside number to find out about it
If you want 4 star service .. do not check in in this hotel.

I had no lights in my room, and the electric door lock didn't work.

Firstly, as I was leaving to meet my friends, the door wouldn't lock. Reception could not fix it, so it gave me the manual key. All fine - these things happen.

Then I met my friends in reception but had to pop back to my room to collect something - upon reentering, none of the lights in the room worked. So I had to call reception again. They assured me it was an easy fix and would be done while I was out. I came back at 1 am, and my lights still didn't work - so I had to call reception for the third time. Someone came up, and now she said the problem could not be fixed, and I would have to move rooms... it was 1 am, and I was checking out at 10 am, so I said no. Honestly, if this had been offered to me the first time, I would have taken it, but at this point, I was tired and just wanted to go to bed - I didn't want to pack everything up, unpack, and then repack 9 hours later. This was meant to be a fun weekend away, and the hotel was turning it into a stressful and unenjoyable night. I had to get ready for bed using my phone torch.

In addition to this, I wasn't sure how safe the room was while I was in it because the lock wasn't working - so I placed a chair up against the door - not great if there was a fire, but I was a lone female and didn't feel comfortable otherwise.

At check out, I mentioned the situation, and the lady at the desk made it seem like the entire thing was my fault and "why didn't I just move rooms" - when I was only in this predicament because of the hotel and lack of staff training. I wasn't offered the option until 1am despite the numerous issues before.

Things happen, but I am unimpressed with how all the issues were handled and the rudeness when I dared mention these issues.

I have emailed the hotel twice and have received no response.

I wouldn't stay again.