Pokemoncenter Reviews 

If I could give 0* I would.
My partner and I were excited about ordering the new Pikachu card from the Pokemon Center, added several items to the order to get the item for free.

When it came to the purchase of the order there was a delivery error and was delivered to the wrong address and later returned to sender. This was nearly 3 months ago.

They have denied my refund several times, due to new excuses and new investigations opening up regarding my items. Also when I mention legal or financial ombudsman advice they threaten to close the enquiry.

I have been a fan of Pokemon since I was a small boy, and it tears me apart that such a prestigious company has such an appalling customer service team.

There is never any stock of any TCG cards. The website is utter rubbish when you do try to buy anything. For a billion dollar company they can't even design a website that is useable let alone have any stock of anything card related.

What is the point of having limited stock. Just so it's more valuable for scalpers yet collectors can't do that as there is never anything available to buy.

The chase cards are rare enough anyway meaning collectors will buy more and more as the joy is in ripping packs.

Instead we have people who couldn't care less about the hobby filling up their bedrooms so they can sell over priced cardboard to desperate collectors.

Sorry but I will never pay over RRP. If I can't get the cards then what's the point. Just driving people away and I will find some other card game where the company prints enough stock. It's become ridiculous and The Pokémon company never print enough.

Pre ordered moment it went live. Cancelled today without a reason. Our 6 year old will be very upset. Absolute scum bags. You have millions of pounds and still can't get a system that works to stop bots and multiple purchases. Bit embarrassing for such a big company. Why should we keep buying from you when you just hand it straight to ebay.

There' definitely internal fraud going on at this company.

They are charging my card for hundreds of dollars and support fraudulent activity.

Here's there response after my inquire:
If you believe that you are a victim of fraud, please contact the appropriate authority, card issuer, and/or financial institution.

Thank you for understanding, and we apologize for this experience.

As there is nothing more that we can do to assist at this time, we are closing this support ticket. Future inquiries regarding this subject will also be closed.

It's hard to get items just out because bots and scalpers but I feel they are at least trying. They definitely neet to do something but it's not just them the hobby now is just crazy. Every site that's MSRP is sold out straight away.

I use too complain n Whinge about PC , however , after putting effort in to make sure I am there when the drops happen , iv been extremely lucky too land 5 drops (new pokemon game) destined rivals etb , mega evolutions both etb n 1 booster box , more recently the phantasmal flames etb booster box booster bundle , n then bagged the phantasmal flames UPC 🙌💪 huge thanks too PC for the opportunities n the product 😁 however im not sure il b able too keep up wiv all these sets upcoming in the future 😭😢 but I am extremely grateful for what iv been able too secure n recieve from PC , thanks all 🙌💪

Preorder was cancelled today (on my birthday too so that was lovely) . I only preordered one item in July. Order history proves my order was legitimate and not a bot. No reason given for the cancellation other than a vague 'breach of terms of service'. When asked for clarification, none was given. Ordered shirts, cards and plushes with them for years, not bothering to order from them again.

Utter Rubbish, blocked me on multiple attempts to buy a single ultra premium collection.

I was kicked out of the queue every time after waiting on 4 occasions. Tried on multiple devices as I kept getting blocked (I’ve never bought anything before so not sure why) but kept getting kicked out until 25mins later it was sold out.

This has totally turned me off the hobby

Pokemon Center seem unable to invent a fair system for product distribution and sale of big releases. They use some queue security software to manage the website leading to most customers being disappointed. They could copy amazons invite system for popular items on pre order.

Used to get pre-order notifications but after multiple complaints about scalpers sniping items changes went into effect which in my case resulted in 3 pre-orders notifications never sent.complaints do not do any good .replies are regular computer generated brush offs.that company does not care since TCGs are being sold in a heart beat regardless.

i spent 4 hours in a queue waiting my turn to buy a elite trainer box for me to complete my purchase of just one box ... i only wanted one box for myself , to then get kicked and error 17, no order number was given , so i then have waited in queue for 3 days to get through to there customer service, and im not even joking , i have had the customer service chat up on my laptop for 3 days waiting to get to the front to get my order number, to then be told my order didnt go through even though i approved it in my banking app, if i get charged for these orders and not even get given them , im going to be so mad, also so rude and unhelpful customer service , they might as well not have any , i might be driving down to london office to see if get any better help from them there

You failed the true fans. How is it people are listing 10 Pokémon centre etb for phantasmal flames already on eBay. How did they get 10 in the first place. Maybe you need a better way of selling them and supply enough for the demand.

Waited and waited until I got in. I got one of each of phantasmal flames items in my cart just to have your site freeze and then bring me back to square one. I was able to get back in and only got the cheapest TCG. What a major disappointment. You make it so hard for people who just want to collect and enjoy the cards WHO NEVER have sold or scalped your items miserable. You should just mass produce your items taking the value away so scalpers just give up and go away. Then those like me, my kids and grandkids who just want to “collect them all” without issues like today that happened to me. Disappointing does not even come close to

Constantly bans my IP when trying to get access. When I have had a parcel go missing in the past had to open a case with paypal before they would respond

You wait in line for almost an hour, just to go in and then the security team blocks you ... while all the BOTS are in there buying all the stock .. WELL DONE POKEMON CENTER

Joke of a website!! Just waited for over an hour to get online to put an order in and at checkout get error17 where they have blocked me. I collect Pokemon with my autistic kids and they love opening, organising, collecting, etc. Pokemon cards. There has to be a better system than this!!! Do a lottery system or something!! I have been in Pokemon 20 years and love sharing the experience with my kids, but this is beyond a joke now!!

spend 2 plus hours to get ip banned complete waste of time this site will be the downfall of pokemon !

They spent a week upping their security only to make it worse than it was before. Phantasmal Flames preorders were an absolute disaster. Despite being the first in the queue I was banned while finishing payment process. Waiting in the queue for an hour again yielded the same result. Thanks for nothing!!!

Pokémon centre is a joke sat in queue for over an hour to pre-order to finally get in to be kick out on payment page. Now back in queue with the likely to be sold out. Sort your system out.

Got all the way through to the end of checkout, confirmed payment on my mobile app, then got blocked and kicked to the back of the queue. That was after waiting for over an hour.

For a company that makes millions it has poor customer service, poor website measures and doesn't really care.