Porch Pirates Mystery Boxes Reviews 

Very responsive to questions. Wonderful customer service. I definitely would recommend this company.

I greatly appreciated all the help as well as follow up emails and facebook messages from Katie regarding my order. I am looking forward to receiving it and seeing what treasures are in my mystery box. I do plan to order more boxes.

It took along time to get here but when it did I was happy with it. Forgot to take pictures tho. I'm just glad it finally got here. Thanks to the support people for keeping me informed as to what was happening.

SCAM ALERT ‼️
I BOUGHT $79.95 MYSTERY BOX AND IT FINALLY ARRIVED WITH NOTHING BUT DOLLARAMA JUNK!!!!

DONT WASTE YOUR MONEY!!!!!

This is the worst company I've ever dealt with. I ordered my boxes on July 12th. I was told they would be shipped out within a few days. No response, no tracking number. I have reached out numerous times. No response!! I'm having to call my credit card company to reverse charges! Do not order from this company!

Placed an order on June 13, by June 22 I still did not receive my order. They told me there was a glitch in the system and my order was never processed even though my credit card was charged. That same day they said they were going to refund me my money in which I never received until I had to email them two more times to request it and finally on July 22nd I received my money for an item I never received. Also, it was a birthday present for somebody that ended up getting nothing because I didn’t get a refund in time.
I will not be buying anything from this company.

See the email from the company below:

Our company processes payments through a merchant account. Due to a recent increase in transaction volume, we exceeded the processing limits currently established on our account. As a result, they have temporarily restricted access to a portion of our funds while they complete their review process.

Because this has impacted our ability to fulfill orders placed before or on June 16 in a timely manner, we made the decision to issue full refunds to all affected customers rather than keep anyone waiting indefinitely. The issue has been resolved for future orders, so if you order now or in the future it will be good to go.

If I could give them 0 stars I would. Ordered 3 boxes totaling just under $200. Waited 2 weeks past expected delivery date, emailed the company and they said they were behind and would mail out my order in 3 days. Waited another 5 days, nothing. Asked for a refund, the person I spoke with said they couldn't refund and would forward my request to a supervisor. No response. I ended up having to dispute the charge! I'm glad I never got it because from the reviews it seems they box up random crap you could find in a dumpster. Maybe they should be called Dumpster Pirates?

Customer service/support was fantastic
Wished my beauty box had just few more items. Other then that loved it all

I haven’t received my box yet BUT called for an update since this is my first and I didn’t see anything in my shipping queue on USPS website. Spoke with Heidi who was kind, gracious and very thorough in the explanation of the Porch Pirate process!!! Great customer service experience ❤️

Ordered over a month ago still no box!!! When I contact them they rarely reply. They keep saying will send next week...3 times now! Do not buy!!

I ordered 3 boxes on July 19th, 2026. After a few days, I checked for a tracking code and my order said it was still being prepared. On day 5, I called and left a message. On day 7, I wrote an email. On day 9, I wrote via the online form. Here it is, day 14, and I have yet to get a response. At this point, I just want my money back. Order isn't processed (other than taking my money) and customer service does not respond.

If I could give zero Stars I would it's been almost 2 months since I placed my order there are reviews on the website of people stating they got their boxes within the last 2 weeks and how great they are I don't know how they got their boxes so quickly I was told by multiple employees that they had unexpectedly had a lot of orders suddenly and it was taking longer to ship that was the first excuse I told the lady on the phone her name was Katie that I understood and I would wait she told me I would see them being shipped that Friday nothing happened there hasn't even been a label printed then I emailed and got an email back saying you should see movement with him this week still no movement still no label even printed then I called back and talked to someone named Heidi Heidi told me that they're brand new mystery boxes for a beauty was coming in and everything looks so great and just wait I'll see movement within the next couple days no movement then I made a phone call again and talk to Katie again who told me I was three orders away from printing your order and having it sent out you'll have it shipping by the end of the week still nothing shipped still no label printed and now I have sent them multiple emails requesting refund for the amount I paid because this is insane and I am getting no response on top of that I called three times during the week because they're only there Monday through Friday Katie was nice enough to answer on a Sunday the first time I called and I thought wow what great customer service wrong she answered just to lie to me about what was going on and they just tell you what you want to hear do not order from this company unless you want to play runaround and play with your bank to get your money back absolutely disgusting do not order

Porch pirates website originally estimated a 1 week delivery time. However it took them 3 weeks to ship it, after I had to reach out several times.
Customer Service very insincere and rude.
Would not recommend nor will I ever purchase from again.
Junk in boxes, as well - but I do understand it’s a gamble.

Mybox was 21 days later than they said originally. I tried contacting the company by AI assistance, email, phone & live chat. No answer until on live chat for 1 1/2 hours at which time I asked for refund, then got email saying the would expedite it. 8 days after label was created I tried to contact AGAIN with no answer. FINALLY email that it would be mailed by end of week, which it was. Box was 1/2 filled. 13 items, including a radom windshield wiper & a roll of wallpaper and other useless stuff. I've ordered from 8 different companies and this was my worst experience by far. Being only 2 hours away from me I was hoping for a great business relationship, boy was I wrong. Box being terrible one thing, but customer service being so bad is another. Big thumbs down

I WON A FREAKING PS5!!!!!! I WON A PS5 IN MY WILD CARD BOX THAT JUST CAME IN!!!! WORTH THE TWO WEEK WAIT!!!!

I emailed, and Heidi got on it about where my shipment was. She is very friendly and helpful.

Did the buy six get the cheapest one free online really liked all but one of my boxes. The one I didn’t like, seemed like it was damaged during Shipping and their customer support was excellent in getting it replaced. First time buyer, well worth the money.

I really had high expectations based on all the positive reviews, but I personally believe many of the "unboxing" videos were from collaborators who were either paid or received a specially curated package. I did two unboxing videos, and you can find them on my Burnt Brian YouTube channel. For both boxes, I was extremely disappointed.

First, when I placed my order, there was never an email confirmation, nor did I get any tracking information once it shipped. I only knew it was in transit because I use Shop pay and they track every shipment to my house. The first box I opened was a special $80 super package that has the potential to win one of every "big" surprise item like and XBox or a special purse. When I opened it, most of the items were not in the orginal box and most were useless trinkets that could not be resold or gifted to anyone. Furthermore, one of the items in the box was a "Smoke Leak Detector" and it literally started pouring oil everywhere when I pulled it out of its box (you can see it in my video review).

While I was incredibly disappointed in the first box, I still had a second one I ordered for $60. This one was worse than the first one. All packages were open, most were little kids stuff like kid's glue, balloons, a used hair bonnet, pen and paper pad set (missing items), and my favorite... a calendar for 2025. Like, that should have gone in the trash. 2025 is over. All in all, it was useless items that could not be resold or gifted anywhere.

There are many other reputable liquidation services offering mystery boxes. I would suggest avoiding this company. Again, you can check my YouTube video to see everything that was in both of my boxes. If I were you, I would seriously question positive reviews where people are pulling out expensive mystery items and all of the items in their box have a good resale value. You will more than likely end up with nothing but junk, like I did.

I bought 5 wellness and beauty boxes for 4 of my grand girls and a little girl, that lost her father. All 5 boxes were a big disaster. Chep makeup and nothing worth keeping I was hoping they would be something great, in at least 1 out of 5 ,but nothing. I will not be buying anything else from this company..

I got a green and blue taped mystery box, both arrived on time and in good shape. They each had about $140 worth of retail value a piece so almost three times what I paid. Buying again