Prestige Telecom Group Reviews 9.831

Very quick and helpful

I found the experience of switching made easy also the guys I spoke to were very helpful and I got a deal I was happy with! Everything was set up quickly, I look forward to receiving my handsets

STAY AWAY!!! Worst excperience with a company I've ever had.

My phone's screen broke during the warranty period and they showed ZERO interest to help me/fix the phone. It was clear from the start they tried to lure me into a "refund" even though I had warranty.

Sent the phone to them and I got no updates during two months(!!) regarding the status of the phone, it was always me that had to ask for information regarding the phone. When I'd asked no direct answers would be given, they always deflacted it in some kind of way.

This is a company all people should avoid, they will scam you if they get the chance!

Straight through to an advisor, ver yquick to help with my enquiry. As always great customer service! How refreshing to ring someone that you are paying to provide a service, they answer within minutes, NO press 1 for this, press 3 for that either.

AVOID THIS COMPANY!

I feel completely mis-sold this contract and the whole experience has been a nightmare from start to finish.

I was left without a phone for 8 days, which had a massive impact on my business. During that time, I had no choice but to go out, buy a separate SIM card, and keep topping it up just to stay connected while waiting for the one I was promised.

I was also told that my previous EE contract would be bought out, but instead £364 was taken from my account. I was assured this would be reimbursed, but it took over 4 weeks to get anything back—and even then, I was only paid £317. Apparently, there was some kind of “fee” to switch contracts that was never properly explained to me.

Things got even worse when I tried to leave. I cancelled my direct debit because I wanted out of a contract I clearly didn’t agree to properly, only to be told it would cost me over £1000 to cancel. I then had to set the direct debit back up and was even charged an additional £8 fee for doing so.

Overall, I’m now paying more than I was with my previous provider and feel completely trapped in a contract I didn’t agree to under these terms.

AVOID THIS COMPANY.

It was lovely to speak to a real person and not go through automated options. Both Louise and Stevie were very kind to me. Unfortunately although their Lee and Kierans offer was fantastic savings for me I was not allowed to get out of my contract with my current service provider. But if I was I would definitely try again.

Brilliant communication

helpful and knowledgeable staff
not pushy
Many thanks

great customer service very helpful walk you through everything step by step and got me a better deal then i wanted highly reccomend

Great service, always friendly and easy to talk to.

Great customer service, really clear and helpful. Friendly and responsive

Antonia was able to help me out with a payment I thought was paid to my previous mobile nextwork which in fact wasn’t.

I was really happy with the swift replies from Antonia and professionalism.

Great service.
Easy to deal with.
Great customer service.

Give good credit to staff, Antonia plunkett helped me through prestige with something I had difficulty with. Quick and informative and solved the issue for me, and very polite. Thanks very much

Customer service was great. A very smooth experience. Shoutout to Lee and Louise, both a pleasure to deal with.

I’m not good at technology and was really helpful explaining

Fast acting always speak to a person

Great customer service. She’s very calm and helpful