Received call from Jake at Kynex with regards to my account. Jake managed to reduce my monthly payment and talked me through the new contract professionally. I was then put through to Murray who went... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Can only agree with the disapointed, no new phone as promised large price hike unless agreeing to a longer term at what will be more expensive than is generally available, even from O2 never mind th... Toon meer
Bedrijf heeft geantwoord
Excellent service. I wasn't looking to change right away but Chloe and Murray were so courteous and informative that it was an easy decision to make. I haven't been having such a good experience wit... Toon meer
Bedrijf heeft geantwoord
Shaq and Jay Sorted my contract renewal with no fuss or hard sell and even saved me some money. Now time to sit back and wait till Kynex calls me in the future to review my contract again.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kynex is a comprehensive telecommunications company offering a range of essential services to businesses. With their business mobiles, they provide reliable and efficient communication solutions on the go. Their business broadband ensures fast and secure internet connectivity, supporting seamless operations. Kynex’s advanced phone systems empower businesses with efficient communication channels. Moreover, their business energy services help optimize energy usage and reduce costs. With Kynex’s diverse service offerings, businesses can streamline their operations, improve productivity, and stay ahead in today’s competitive market.
Contactgegevens
The Orangery, Cams Hall Estate, PO16 8UT, Fareham, Verenigd Koninkrijk
- 02394 214 923
- info@kynex.co.uk
- kynex.co.uk
4,4
Uitstekend
6K reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Jack was extremely helpful and has…
Jack was extremely helpful and has given me everything that I needed
18 mei 2026
Review zonder uitnodiging
Been waiting over a month for my new…
Been waiting over a month for my new phone. First they said 5-7 days for delivery then I call 2 weeks later now it’s 30 days. Given the 30 day time frame no phone and no help. Avoid anything to do with this company
18 mei 2026
Review zonder uitnodiging
Jack addressed my issue re being…
Jack addressed my issue re being charged for a service I don't have, very polite helpful guy, thankyou.
18 mei 2026
Review zonder uitnodiging
Murry and Jay were both great today
Murry and Jay were both great today. Explained everything perfectly and cut my bill down. Perfect!
18 mei 2026
Review zonder uitnodiging
Stay well away from this company
Stay well away from this company. They promised a handset and never delivered it then when I cancelled the contract 2 days later when I realised what they were about they demand extortionate amounts of money. The employees are very pushy for you to write a decent review. AVOID AT ALL COSTS!
22 april 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Charlie,
We take all feedback seriously and would like to address this. Unfortunately we cannot find your account based on the information provided.
Please reach out to us directly on 02394214923. We're committed to finding a way to improve things for you.
Many thanks,
Kynex
very patient with me jack was great
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Leonard!
We are happy to see that Jack was very patient in helping you.
Many thanks,
Kynex
PLEASE PLEASE PLEASE PLEASE!!!
PLEASE PLEASE PLEASE PLEASE!!!! STAY AWAY FROM KYNEX LTD!!!
Don't fall! It's a trap!!
They will come with bounce discounts to you!!
After 1 year the bounce discount gets cancelled then they require you to sign up ( you have to) 3 year contract with doubled up price leaving you with no choice left!! STAY AWAY!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Burcu,
We're sorry to hear about your negative experience, and we appreciate your honest feedback. We cannot find your account based on this information, please reach out to us directly so we can address this situation and find a way to improve things for you.
Many thanks,
Kynex
Jay and Shaq made my upgrade super…
Jay and Shaq made my upgrade super quick and easy over the phone! Really grateful.
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Jennifer,
Thank you for sharing your experience!
We are delighted to see that both Jay and Shaq were able to assist you with your upgrade.
Please let us know if you need anything else.
Many thanks,
Kynex
Can only agree with the disapointed
Can only agree with the disapointed, no new phone as promised large price hike unless agreeing to a longer term at what will be more expensive than is generally available, even from O2 never mind the competition,
Dont even mention the broadband and loss of of a phone line !!
Do not sign anything !!
16 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Mike,
We sincerely apologize for the inconvenience you've experienced. This falls far short of the level of service we aim to provide.
However, we cannot locate your account based on the information provided. Please reach out to us directly on 02394214923 / customer.resolution@kynex.co.uk so we can assist you further.
Many thanks,
Kynex
Awful company
Awful company. Communication nonexistent. Been waiting 5 weeks for a new phone - Nothing from them at all only bills. Not even got the phone and they are charing me for calls Im not making!!! Avoid them like the plague!
16 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Matt,
This falls far short of the level of service we aim to provide and we apologize for the delay you experienced.
If there's anything further you would like us to address, please feel free to reach out to us directly.
Many thanks,
Kynex
AVOID IF YOU WANT TO KEEP YOUR SANITY!!!!
Jesus, I could write a trilogy of books on how bad and incompetent this company is.
AVOID AVOID AVOID!!!!!!!!
If I could leave negative stars I would!. Entered into a contract last October (which was misrepresented). Be very careful, the way they sell you the contract and the way it actually operates is totally different. You have to constantly chase them for money owed, and I'm here 6 months later and still no handset.
Customer service is at best rude and at worst complete inept. Do yourselves a favour and avoid business contracts, especially through a subsidiary of the network provider. Go direct!
I've now terminated the contract for fundamental breach which I'm being constantly threatened with early termination charges...FOR A CONTRACT THEY HAVEN'T FULLFILLED!!
Happy to go onto court on this one. Businesses shouldn't be able to operate like this.
If you've read this far, please take this advice, DO NOT USE KYNEX!!!!!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Phil,
We appreciate you taking the time to share your honest feedback. We take all concerns seriously and your comments have been shared with the relevant teams who are working to resolve this,
We're here to help and ensure that your concerns are addressed appropriately.
Many thanks,
Kynex
What a disappointed and frustrating…
What a disappointed and frustrating experience. My friend almost her mind dealing with this company. A trap gets you sign up and then charge more and force you to give 5* reviews if you want correction.
13 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi,
We apologize for the frustration your friend has experienced.
Their feedback is crucial to us. Please can they reach out to us directly on 02394214923 so we can assist them further.
Many thanks,
Kynex
Big thanks to Joe and Murray for…
Big thanks to Joe and Murray for sorting out my new phone and contact 👍👍
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Neil!
We are happy to hear that both Joe and Murray were able to assist you with your new contract.
We look forward to working with you in the future.
Many thanks,
Kynex
Shaq Help with my contract
Shaq Help with my contract
Hi is special man
Hi is very good man
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Fernando,
Thank you for your review!
We are pleased to see that Shaq was helpful with your contract.
Many thanks,
Kynex
From the initial enquiry Jay was…
From the initial enquiry Jay was professional and knowledgeable, he quickly found exactly what he was able to offer , once the paperwork was completed Jay handed over the call to Liv , who then went through all of the necessary verification again in a very professional and helpful way .
5 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Kevin,
Thank you for your review!
We are glad to see that both Jay and Liv were professional and knowledgeable in assisting you through the paperwork.
We look forward to working with you in the future.
Many thanks,
Kynex
Scammers
Scammers. Agreed to pay off old contract but then denied that was the case. Left with a large bill
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Neil,
We apologize for the frustration and inconvenience you've experienced. Please know that we take your feedback seriously and the team are working to resolve any outstanding issues.
If there's anything further you'd like us to address, please feel free to reach out to us directly.
Many thanks,
Kynex
Shaq and molly was very helpful and got…
Shaq and molly was very helpful and got me the most amazing business deal. Highly recommend taking your time to see what deal they can do you
14 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Jodie,
Thank you for your review!
We are happy to see that both Shaq and Molly were helpful in assisting you with your business deal.
Please let us know if you need anything else.
Many thanks,
Kynex
Jack has sorted out our problem quickly…
Jack has sorted out our problem quickly and efficiently
14 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi John,
We are pleased to see that Jack was able to assist you with your query quickly and efficiently.
Please let us know if you need anything else.
Many thanks,
Kynex
Scammers ‼️‼️‼️
Scammers ‼️‼️‼️
Don’t trust 5-star reviews, they aren’t genuine.
They promise a lot before you sign, but don’t keep any of it. It’s shocking that these scammers are based in the UK, since you usually expect calls like this from abroad. They confuse you to the point that you don’t realise how you’ve been tricked. It’s also disappointing that 02 works with this company just to gain more customers.
1 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Simon,
We apologize for the frustration you've experienced. However, we cannot locate your account.
Please reach out to us directly so we can assist you further.
Many thanks,
Kynex
J and Murray very helpful experience…
J and Murray very helpful experience good service
14 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Albert,
Thank you for your review!
We are happy to see that both Jay and Murray were able to provide you with a good service.
We look forward to assisting you in the future.
Many thanks,
Kynex
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