I rang today to chase up an ongoing refund which has been outstanding for more than 18 months Every call so far has resulted in me being told that it would be investigated and someone would ge... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Received call from Jake at Kynex with regards to my account. Jake managed to reduce my monthly payment and talked me through the new contract professionally. I was then put through to Murray who went... Toon meer
Bedrijf heeft geantwoord
Awful communication- service help and support is non existent. We waited in long queues and passed through to different companies and departments. Avoid at all costs. You have to wait over 30 minu... Toon meer
Bedrijf heeft geantwoord
Problem rectified with your company now. Dealt with a very good advisor( shaq), very professional and helpful , and helped immensely to get the problem solved . William cuffe
Bedrijfsgegevens
Geschreven door het bedrijf
Kynex is a comprehensive telecommunications company offering a range of essential services to businesses. With their business mobiles, they provide reliable and efficient communication solutions on the go. Their business broadband ensures fast and secure internet connectivity, supporting seamless operations. Kynex’s advanced phone systems empower businesses with efficient communication channels. Moreover, their business energy services help optimize energy usage and reduce costs. With Kynex’s diverse service offerings, businesses can streamline their operations, improve productivity, and stay ahead in today’s competitive market.
Contactgegevens
The Orangery, Cams Hall Estate, PO16 8UT, Fareham, Verenigd Koninkrijk
- 02394 214 923
- info@kynex.co.uk
- kynex.co.uk
4,4
Uitstekend
6K reviews
Heeft 73% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nice and easy Shaq and jay were very…
Nice and easy Shaq and jay were very helpful
19 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Antonino,
We are happy to hear that both Shaq and Jay were very helpful in assisting you with your contract.
We look forward to working with you in the future.
Many thanks,
Kynex
Murray and Chloe sourced me an iPhone…
Murray and Chloe sourced me an iPhone 16 with 128GB storage for a good price at £30 through my company. I'm happy with the deal arranged.
19 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Ryan!
We are happy to see that Murray and Chloe were both able to assist you with getting a new phone.
Please let us know if you need anything else.
Many thanks,
Kynex
Had a productive interaction with Jack…
Had a productive interaction with Jack today. Will recommend!
19 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your 5* review, Dan!
We are delighted to see that Jack was able to assist you.
Many thanks,
Kynex
Awful communication- service help and…
Awful communication- service help and support is non existent. We waited in long queues and passed through to different companies and departments. Avoid at all costs.
You have to wait over 30 minutes to be put through to an advisor and can’t speak to anyone online for support.
19 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Sarah,
We can't locate your account,
we have sent an email through trust pilot requesting your details so we can contact you if you could reply that would be great! Or email us at customer.Resolutions@kynex.co.uk.
Thanks,
Jack was extremely helpful and has…
Jack was extremely helpful and has given me everything that I needed
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi David,
We are happy to hear that Jack was extremely helpful in assisting you.
Please let us know if you need anything else.
Many thanks,
Kynex
Joe Green is the best person in the company
Had initial problems, however Joe Green actually sorted me out in the end. Probably the only helpful Person in the entire company
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Wisdom,
We apologize for the inconvenience you've experienced. The team have tried to contact you to address this situation. Please can you contact us directly on 02394214923 so we can find a way to improve things for you.
Many thanks,
Kynex
Jack addressed my issue re being…
Jack addressed my issue re being charged for a service I don't have, very polite helpful guy, thankyou.
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review!
We are happy to see that Jack was polite and helpful in assisting you.
Many thanks,
Kynex
Murry and Jay were both great today
Murry and Jay were both great today. Explained everything perfectly and cut my bill down. Perfect!
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Paul,
Thank you for your review!
We are glad to see that both Murray and Jay were able to explain everything perfectly whilst reducing your bill.
We look forward to assisting you in the future.
Many thanks,
Kynex
Stay well away from this company
Stay well away from this company. They promised a handset and never delivered it then when I cancelled the contract 2 days later when I realised what they were about they demand extortionate amounts of money. The employees are very pushy for you to write a decent review. AVOID AT ALL COSTS!
22 april 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Charlie,
We take all feedback seriously and would like to address this. Unfortunately we cannot find your account based on the information provided.
Please reach out to us directly on 02394214923. We're committed to finding a way to improve things for you.
Many thanks,
Kynex
very patient with me jack was great
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Leonard!
We are happy to see that Jack was very patient in helping you.
Many thanks,
Kynex
PLEASE PLEASE PLEASE PLEASE!!!
PLEASE PLEASE PLEASE PLEASE!!!! STAY AWAY FROM KYNEX LTD!!!
Don't fall! It's a trap!!
They will come with bounce discounts to you!!
After 1 year the bounce discount gets cancelled then they require you to sign up ( you have to) 3 year contract with doubled up price leaving you with no choice left!! STAY AWAY!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Burcu,
We're sorry to hear about your negative experience, and we appreciate your honest feedback. We cannot find your account based on this information, please reach out to us directly so we can address this situation and find a way to improve things for you.
Many thanks,
Kynex
Jay and Shaq made my upgrade super…
Jay and Shaq made my upgrade super quick and easy over the phone! Really grateful.
18 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Jennifer,
Thank you for sharing your experience!
We are delighted to see that both Jay and Shaq were able to assist you with your upgrade.
Please let us know if you need anything else.
Many thanks,
Kynex
Awful company
Awful company. Communication nonexistent. Been waiting 5 weeks for a new phone - Nothing from them at all only bills. Not even got the phone and they are charing me for calls Im not making!!! Avoid them like the plague!
16 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Matt,
This falls far short of the level of service we aim to provide and we apologize for the delay you experienced.
If there's anything further you would like us to address, please feel free to reach out to us directly.
Many thanks,
Kynex
AVOID IF YOU WANT TO KEEP YOUR SANITY!!!!
Jesus, I could write a trilogy of books on how bad and incompetent this company is.
AVOID AVOID AVOID!!!!!!!!
If I could leave negative stars I would!. Entered into a contract last October (which was misrepresented). Be very careful, the way they sell you the contract and the way it actually operates is totally different. You have to constantly chase them for money owed, and I'm here 6 months later and still no handset.
Customer service is at best rude and at worst complete inept. Do yourselves a favour and avoid business contracts, especially through a subsidiary of the network provider. Go direct!
I've now terminated the contract for fundamental breach which I'm being constantly threatened with early termination charges...FOR A CONTRACT THEY HAVEN'T FULLFILLED!!
Happy to go onto court on this one. Businesses shouldn't be able to operate like this.
If you've read this far, please take this advice, DO NOT USE KYNEX!!!!!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Phil,
We appreciate you taking the time to share your honest feedback. We take all concerns seriously and your comments have been shared with the relevant teams who are working to resolve this,
We're here to help and ensure that your concerns are addressed appropriately.
Many thanks,
Kynex
What a disappointed and frustrating…
What a disappointed and frustrating experience. My friend almost her mind dealing with this company. A trap gets you sign up and then charge more and force you to give 5* reviews if you want correction.
13 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi,
We apologize for the frustration your friend has experienced.
Their feedback is crucial to us. Please can they reach out to us directly on 02394214923 so we can assist them further.
Many thanks,
Kynex
Big thanks to Joe and Murray for…
Big thanks to Joe and Murray for sorting out my new phone and contact 👍👍
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Neil!
We are happy to hear that both Joe and Murray were able to assist you with your new contract.
We look forward to working with you in the future.
Many thanks,
Kynex
Shaq Help with my contract
Shaq Help with my contract
Hi is special man
Hi is very good man
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Fernando,
Thank you for your review!
We are pleased to see that Shaq was helpful with your contract.
Many thanks,
Kynex
From the initial enquiry Jay was…
From the initial enquiry Jay was professional and knowledgeable, he quickly found exactly what he was able to offer , once the paperwork was completed Jay handed over the call to Liv , who then went through all of the necessary verification again in a very professional and helpful way .
5 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Kevin,
Thank you for your review!
We are glad to see that both Jay and Liv were professional and knowledgeable in assisting you through the paperwork.
We look forward to working with you in the future.
Many thanks,
Kynex
Scammers
Scammers. Agreed to pay off old contract but then denied that was the case. Left with a large bill
15 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Neil,
We apologize for the frustration and inconvenience you've experienced. Please know that we take your feedback seriously and the team are working to resolve any outstanding issues.
If there's anything further you'd like us to address, please feel free to reach out to us directly.
Many thanks,
Kynex
Shaq and molly was very helpful and got…
Shaq and molly was very helpful and got me the most amazing business deal. Highly recommend taking your time to see what deal they can do you
14 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Jodie,
Thank you for your review!
We are happy to see that both Shaq and Molly were helpful in assisting you with your business deal.
Please let us know if you need anything else.
Many thanks,
Kynex
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