Printed Today Reviews 915

Quality banner, printed and delivered in record time.

Ordered a big banner and a foamex sign with a custom logo. The colouring is really dark, and the company have not taken responsibility or offered any compensation.

The team were quick, responsive, and very easy to work with. I ordered correx boards, flyers, and stickers. The correx boards and flyers were great quality and exactly what I expected.

However, the stickers were disappointing. Instead of arriving on a small, convenient sticker roll, they were printed on a very large flat sheet, which takes up a lot of storage space and makes them difficult to keep safe. They’re also fiddly to remove, as some of the cuts peel off with extra unwanted edges. While the adhesive itself is strong and works well, the print quality is noticeably blurry up close. I had specifically asked for the artwork to be checked, and although I was told the quality was good to approve, the final result doesn’t reflect that.

Because of the sticker issues, I’ve given a lower rating, even though the service and other products were very good.

Ordered 5 banners - 3 mesh and 2 vinyl. They arrived and the 3 mesh were ok, not great quality but ok. The two vinyl ones were ordered hemmed and with eyelets every 50cm and both received with no hemming and no eyelets, so I contacted them to raise a complaint. What I received back was beyond hysterical...
As the banners were for an event within 3 days I was told to source eyelets from a hardware store and install them myself & a link to a video apparently to show you how to put in eyelets - I dont actually know if did as I had no intention of fitting them myself. As they were not fit for purpose I requested replacements to which I was again told to buy some and fit them myself. After many emails they eventually told me to turn the banners, at my cost, to get a refund but they had to be returned that day or not at all. Neither of these are lawful - if the banners are not as ordered, postage should be paid by them, also insisting they are returned that day is not a reasonable request and any reputable company would know this! Again they said an alternative would be yo buy some eyelets and fit them myself (no mention of the lack of hemming). After mentioning the Consumer Act 2015 and their responsibilities under that law they eventually agreed to send new banners in time for the event. Oh no the story doesn't end there!! I received the banners and they still were not hemmed and eyelets only to the 2 short sides - 6 in all. I again contacted them to complain, I was told that hemming wasn't required and, yes you've guessed it..told to go to a hardware store to buy eyelets and fit them myself!! My last contact was to again to quote their responsibilities and to say that I would claim a chargeback through my bank if the issue was not resolved - I got no response!! I will be contacting the bank tomorrow...
I URGE YOU TO USE SOMEONE ELSE THAT KNOW HOW RUNNING A RETAIL BUSINESS WORKS!!

Awful company and shoddy finishing - they may be able to get it printed today, but it won't be what you want, and the quality will be shockingly bad. When you try to get it put right, customer service will find a reason why they are not responsible for fixing the mistake, but as a "gesture of goodwill, can offer you a discount on your next order" which is not good enough. Have tried this company three times, 1st time was pre-covid, and they delivered a decent job, the last 2 attempts, I've been left with products that are unusable. Have just received a di-bond panel print, the lamination is lifting on the corners, there is dust and scratches under the lamination and duffed edges; when I raised the issue with support, Jacob Miller, said my photos were taken too close and I should stand back...even stood back, I can see the lamination lifting and all the scratches and bubbles under the surface. Absolutely ridiculous solution, you may as well have told me to close my eyes and the problem will disappear. Useless. I only used them because their sales team have been hounding me for more business, assuring me that any issues would be resolved now, so I thought I would give them another try, what a mistake.

Just avoid this cowboy company at all costs.

*WARNING* they are now writing up fake reviews on google to make their star rating look better.

Ordered some stickers and the process of ordering was straight forward. They arrived in a cardboard box which was bent and creased.

I only got round to getting the stickers out 5 days later due to other work on. When I unrolled the sheet I tried to remove the stickers but the cut line hadn’t even gone right through the stickers. Worst of all the cut line was all over the place!

This made the stickers unusable. I then called the company a few times explaining it and they requested to see the images. A day later they emailed back saying they won’t replace or refund, didn’t apologise for the shabby finish and said that I should “use scissors or a knife and tidy the edge up”.

Oh they did say as a gesture of goodwill they’d provide discount on my next order… not happening.

They refused on the phone many times for a refund and now I will have to possibly get trading standards involved.

Just avoid this company it’s not worth the hassle and you will not get your money back.

Terrible - signs arrived wrong size and were told to post back at our own expense within 24 hours so they could verify. Scammers

They are very efficient

They are the worst printing company ever! They are cheap for a reason, avoid avoid, AVOID!!! I ordered a large 4ft wedding board to hang outside my wedding venue. This arrived in terrible condition with the image not even stuck on properly with loads of bubbles in it and the edges all cut terribly. It was so shockingly bad that we couldn't use it in the venue as it was embarrassing!! When I raised this they told me I needed to send it back within 24 hours to get a refund which was impossible as they delivered on a weekend after 2pm, so when I raised this they didn't do anything and just closed the complaint, Previous to this I had ordered 4 signs originally and paid extra for 48 delivery only for them to arrive after 5 days, when chasing this I first got no response then they said sorry and would refund me the amount I paid for the delivery, WHICH THEY NEVER REFUNDED ME. It is my fault for going back to them when they messed me around with the first order but then they had the audacity to call me to ask for a review when I had been emailing with no response to my complaint. I made it very clear on the phone that I wont accept a discount on future orders (this is all Lee the Manager kept offering me) and I said I wanted a full refund and I would be happy to send thee board back to which he said he would reopen the case and offer the refund, then he emailed a few hours later with a 10% discount on my next order and said they wont be reopening the case.
This place is a huge scam, the quality of artwork is terrible and customer service is abysmal. NEVER ORDER FROM THEM!!

Good customer liaison by Ben Richardson, helping with design and pricing options

If i could rate them less than one star i would . The products wer terrible and they printed a diffrent size than ordered and were more focused in refusing a refund than offering a solution. They are scammers clearly

Fed up with being bombarded with calls every 2 weeks claiming to be your new account manager STOP the CALLS !!!
You can block the number then 2 weeks later they call from a different number SHAMBLES OF A COMPANY

So … all i wanted was a sample of fabric that the gazebos are made from as using it to cover highland cows so it needed to be strong . After using the WhatsApp help the chap said yes I can do that it will be with you tomorrow for £7:99 .. great I thought .. but no .. no sample a week later . Then saying no refund !! As £7:99 was for the fabric not next day delivery!! Tony from Print today then emailed saying your mock up of gazebo has been approved …. Bonkers !! I wouldn’t use this company .. if they can’t send simple piece of fabric why would I have full faith about a gazebo !! No way !!

1) Wrong design printed
2) Packaged in just bubble wrap, so bent and damaged during delivery - which was delayed by 4 days from original 'confirmed' delivery date to the date it was received. It was unusable.
3) Apologies - Reprinted - promises and email confirmation that they were using Parcel Force this time. NOPE! Same flimsy packaging, same delivery via FedEx, same bent product, same damage to the sign. Printed Today refuse to take responsibility and issue a refund despite photos showing damage - to quote 'because they have re printed after the first issue already'.

Customer service is unhelpful.
Problem is unresolved.

NOT RECOMMENDED. AVOID.

Extremely disappointed with this company — completely mis-sold service and false promises from start to finish. I placed an order which was clearly agreed (in writing via WhatsApp) to be delivered the next day for a time-sensitive booking. They confirmed this would be possible, which is the only reason I went ahead with the purchase.

However, after chasing for tracking, I found out from Parcelforce that the parcel was not even shipped until 5:30 p.m., long past the cut-off for guaranteed next-day delivery, and worse — it was not sent on a next-day guaranteed service at all. This proves they didn’t fulfil their side of the agreement, and instead tried to shift the blame onto the courier.

When I raised this, they hid behind generic “terms and conditions” — yet those same terms are meaningless when they themselves broke the agreement by not dispatching correctly. Their responses were full of excuses, no accountability, and no understanding of consumer rights.

Completely unprofessional, misleading, and unreliable company. I’ve had to contact my bank to raise a chargeback due to their refusal to refund despite clear evidence.
Avoid this business — they make false delivery promises, then try to hide behind small print that they don’t even follow themselves.

AVOID AVOID AVOID!

I'm an experienced graphic designer of 25 years. I know how to supply and format artwork. Ordered some dibond printed signs. Was going to place the order via the website but Matt, on chat, insisted I use the online chat portal and not to send files to his colleague Oliver who requested them by email. Either the portal, or incompetent staff, altered my artwork to extremely low resolution. Keep in mind there were 4 signs, different artwork, visibly pixelated, but they printed and shipped all 4. Firstly, they were not even boxed, just wrapped in bubble wrap with a shipping label slapped on. Secondly, the signs were poorly cut. Thirdly, the matt lamination was placed over dust, also delaminating on the edges. And fourthly, poor low resolution print. I have better resolution generated by a Sega Megadrive.

I raised a complaint, provided photos. Told because I did not provide photos within 3 days (I did, the same day the signs were received), or photos from 2 meters away, they are considering the signs of acceptable standard and closing the claim. They like throwing their terms and conditions around as well, which are ludicrous. Wonder if they've seen and read the Consumer Rights Act 2015?

So, AVOID AVOID AVOID. Completely clueless, zero knowledge about print, zero customer service after your order is placed, and zero pride in what is provided.

But, you know what they say, you buy cheap you buy twice. Lesson learned.

Our team is being totally bombarded with nuisance sales calls. If we ever need vinyl banners again it will be anywhere but these guys...

We ordered a backdrop from Printed Today, when I received my order I was so extremely impressed by the quality of their print, it looked absolutely stunning.

We displayed our backdrop outside and it bought the best appearance ever for my brand. We had positive feedback from our customers, it felt complete with the backdrop being on display, all thanks to Shaun Taylor.

Shaun is so helpful, he provides excellent customer service throughout, he's very polite and he knew exactly what product I needed to order to bring my brand to life.

I highly recommend you place your order directly from Printed Today, you will really appreciate the quality of their products.

I will be ordering again very soon, visit their website they have many products available.

Also the delivery is perfect, it's fast delivered, they keep you updated with your delivery with notifications, that's excellent customer service.

Again, Shaun, thank you so much for your help, and I look forward to purchasing more products from Printed Today.

It's been great writing my honest review on Printed Today, because honestly speaking they are the best at what they do!

Excellent customer service. Thank you so much!

Absolute scam artists, constant calls nearly every day despite constantly asking them to leave us alone. The product quality was awful including poor packaging, scratches on the leaflets, you can get better stuff cheaper easily. AVOID!

Placed an order in 2022. I don't even remember what for. This year, they've called me relentlessly every few weeks to try and get me to place another order. I've asked them to delete my details and not call me on multiple occasions - no effect. I've blocked and reported their number - they call from different numbers each time.