Printed Today Reviews 915

Glad I didn't read these reviews before ordering! We had an urgent last minute banner job between Xmas and New year. Ordered just after 1pm and delivered next day. I've only seen photos of the banners in place but they look good and QR codes on them all work as intended. Can't comment on durability as they've only just been put up but met our needs perfectly. Price was very reasonable.

Won't refund or replace when they have damaged banners. They folded two banners together when the ink was still wet so smuge marks everywhere used the you didn't pay extra for them to be rolled so tuff luck it's your problem not ours

I received delaminated and poor-quality printed magnets from Printed Today and the company refused to follow UK consumer law when I reported the issue. They insisted on a 24-hour return deadline, demanded that I pay return postage myself, and tried to offer a credit note instead of a refund. These conditions directly contradict the Consumer Rights Act 2015, including my right to reject faulty goods, the requirement for the trader to cover return costs, and the rule that unfair terms are not binding. Their internal policy attempts to override statutory rights, which is unlawful. I have now started action against the business and reported the matter to Trading Standards. Extremely disappointing experience and a clear disregard for consumer rights.

Placed order for 2 banners, these guys assisted with the artwork, made and dispatched my stuff, which arrived quick smart. Thanks guys, have a great Christmas and new year and I'll be ordering my A board in 2026

Ordered 2 x banners, didn't arrive when said. Contacted customer service who logged a complaint with FedEx. 11 days later we finally get offered a reprint.
It was too late by that time and we were out of pocket as had ordered fencing for the signs to go on.
Requested refund only to be told we would get it when they get their refund from FedEx. Alternatively we could get a credit note (no thanks!!).
Shocking customer service, I would never use again, there are far better print companies out there.

The service, this time, was excellent. Product good and delivery timeous as promised

The banner is absolutely perfect for my needs and at a terrific price, excellent communication as well, thank you

We really needed a mesh scaffolding banner with a quick turnaround and that's exactly what Printed Today delivered! Our web enquiries were dealt with efficiently and we received a quote, discount and speedy service. Order was delivered promptly in good condition and was up ready for the weeked - just what we wanted! Thanks.

The product was of very poor quality. The finish was terrible including signs cut badly (not straight) with sharp edges, smudged lettering and items of dust etc under the top lamination. As for the customer service - absolutely no response what so ever! Extremely disappointed overall and would say AVOID AT ALL COSTS

My experience with this company wasn’t great but average. First my order came damaged and when I made a complaint the person who was responsible for my order said, that this damage (air bubbles from dirt between protector film and the print together with the damaged edges) is not visible from normal distance. Can you imagine, paying for a new product getting a damaged one, but don’t be worried it is not visible enough for him. So I contacted printed today again and they agreed to redo it but me to pay for the shipping, which I agreed. I wouldn’t bother leaving negative review but the second time when the print arrived wasn’t damaged, however it was made without the protective film which I paid initially. Also I bought print magnets for the car doors, the magnets were so weak that the one have fallen somewhere, disappointing because was well printed.
In summary they have very good communication online team, but the printing itself is not always ideal, maybe because they use side contractors (not sure). And the quality of the products is average.

Avoid at all costs. I have opted to review in here as my Google review seems to have been deleted and I feel so strongly that I felt the need to review again.

Customer service is nothing short of shocking. I asked for prints for my detailing business and was presented with broken edges, dirt under the print, poor print quality etc I complained only to be told they have a 2m rule and if it looks good from 2m then its fit for purpose. Id argue it wasnt good at 2m but then they demanded pictures 2m back where the defects couldn't clearly be seen.

Since then the review has been deleted, in fact all their Google reviews are missing over night.

It was endless negative reviews so I have no idea how they have removed these from Google.

Since my initial review I have been contact by printed today in at least 8 occasions suggesting they have changed ownership and theatre they wanted another chance. Unfortunately they had an opportunity to refund me or provide me with fit for purpose prints and did not opt in for either of these.

Now the calls have got to the point of harassment. Promise we have changed and offer massive discount. Sorry but too little too late. Avoid avoid avoid

These guys are great They seem to be able to anticipate my needs … which can vary as I use them mainly for yard art … everyone asks where I get my stuff from. I tell them … but not how cheap they are!! 😉

A shambles of a company. The print and production is extremely sloppy and of terrible quality. The laminate on the DiBond signs is visibly pealing off and the edges look like they've been cut with a blunt spoon. Henry (if that's his name) from their complaints department suggested 'applying a transparent tape to help secure the lamination and ensure the product remains protected during use'.

The lamination in places has also bobbled and come away from the underlying printed surface, making them unsightly not to mention unfit for purpose. Another suggestion from their complaints teams was: 'This can usually be resolved by gently puncturing the bubbles with a fine needle and smoothing the surface' Laughable.

Upon requesting a refund I was offered £10 credit!

If you do not want signs that are poorly printed and not fit for purpose I strongly recommend you spend your money elsewhere. Truly shocking.

Excellent Excellent Excellent. I cannot praise them enough for how easy the whole process was. From the time we found them online, it was a blessing as we were quite last-minute to get our roll-up banner done and else where was quoted triple the price of what these guys quoted for such a quick turnaround. We gave the artwork by around 6pm on Wednesday for a Friday morning delivery of a very professionally finished top quality banner. Nothing was too much ask with these guys. Absolutely and highly recommend these guys. Printed Today team, You ROCK!!!

BEWARE!!! This company provides horribly substandard goods and ‘politely’ avoids taking any responsibility. When, like me, you are driven to taking legal action against them to get your money back for goods that are not fit for purpose, you discover the UK address they give is for a third party printers, NOT for Printed Today. Meaning you cannot take them to court and that’s why they are entirely comfortable refusing your legal right to return faulty goods. This company is dishonest, unreliable, disgustingly rude once you get beyond the facade of polite refusal and I sincerely hope you read the reviews and go elsewhere, I wish I had. Several hundred pounds worth of goods ordered and none of it fit for purpose. I’m as angry with myself for not checking Trust Pilot before I ordered as I am with these disgusting people.
Also, they plague you with calls afterwards trying to sell you more items (asking if you are happy with your orders) but then when you start telling them how unhappy you are with them, they politely apologise and say they’ll look into it for you, and phone a week later asking if you’re happy with your orders and trying to sell more crap. They could not be LESS interested in how happy you may or may not be.
The rudest person them all is Henry from the complaints department of all things. Politely rude!!
‘I’m so sorry for the experience you are having and that you are not happy. Unfortunately we cannot prove whether these items were damaged before or after you received them and therefore we are truly sorry we are not able to give you a refund. We can give you a discount on a premium (double the price) product as a goodwill gesture’.
Push however and the thinly veiled contempt he has for his customers are soon revealed.

Avoid this company at all costs. Don't waste your money. Absolutely terrible quality and scammers. Aluminium composite signs ordered. Delivered with terrible finish, bubbles and front layer peeling off, cut with a hacksaw, one the wrong size. Robotic Customer Service denying a refund - even though they were not fit for purpose. If I could give 0 stars I would.

Communications from the team was good and they deal your needs in a professional way. they will try to meet your needs. the information about the product is accurate, the person on the other side who deal my query was very helpful.

Great customer service when I was wanting something urgently. They did it straight away and it was delivered earlier than they could guarantee.
Quality was good with one tiny unwanted mark. Delivered with lots of wrapping to protect it.

Great service, I was even able to chat online to a member of staff on a Sunday with some questions about my order. The order was delivered ahead of schedule too.

By far the worst company we have ever had to deal with. If you value your money and your own companies reputation, DO NOT EVER use this company.
Their task: Produce 6 x presentation foamex boards and send them out.
Outcome: Not only did they forget to print on both side the first time and were rejected, the second time, they printed so badly that we were forced to purchase from another supplier.
We have asked for our money back and Henry Morgan from their complaints department (probably some 20-year old sitting in his mums bedroom), is flatly refusing to comply with trading law.
We are now taking this legally; even for such a small sum and have reported them to Trading Standards.