Pure Diesel went over and above to remedy an issue with my order. Although it was a shaky start, I have full confidence in PDP and there selection of parts. I also believe that any business experien... Toon meer
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Product Description error caused incorrect product order (irreversible machining work has already been done 💸💸💸💸😭) but the folks at Pure Diesel Power are making it right without costing me any... Toon meer
I had an issue with a part they corrected the issue and were helpful and very easy to get a hold of. I look forward to doing business with pure diesel power in the future
Customer service was top tier. I called and spoke with Wendy if memory serves correctly about an issue with a part only to realize a couple grommets were missing. They immediately shipped them out at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Pure Diesel Power, we believe that KNOWLEDGE IS POWER! Pure Diesel Power was established in February, 2006. We have over 20 years combined experience ready to serve you. We proudly provide diesel mechanics and enthusiasts with the necessary performance parts and accessories. We know what it takes to compete with the best parts dealers on the web. So, we commit ourselves to providing excellent customer service with a dedication to deal only well-engineered diesel engine performance parts. Pure Diesel Power carries the best quality, most valuable diesel performance parts, including parts for the most popular diesel engines. We use one simple equation: Price + Quality = Value Whether you need diesel performance parts for business, pleasure or to increase your mileage, we have what you need. We know how much you value reliability, so we have spent the last 15 years building an impressive catalog of reliable diesel performance parts. No matter your purpose, from increased towing power to more torque on the drag strip, we will have the necessary diesel part in stock, ready for shipment. We want to provide unparalleled service! We strive to provide our customers with excellent and attentive customer service, helping to choose the perfect performance part for your desired application. We provide a safe and secure checkout process to get you up and running ASAP! Thanks for choosing Pure Diesel Power as your online source for performance diesel parts! If you have any questions about our performance diesel parts, or if you just have general inquiries, please contact us at 715-254-1833.
Geschreven door het bedrijf
Contactgegevens
2600 S Galvin Avenue, 54449, Marshfield, Verenigde Staten
- 715-254-1833
- customerservice@puredieselpower.com
- puredieselpower.com
4,6
Uitstekend
6K reviews
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Everything came correctly and on time
Everything came correctly and on time. Very helpful people on the chat option as well. Highly recommend 👍👍
5 maart 2024
Amazing customer service and expertise.
29 februari 2024
Pure Diesel Power sets the bar high!
Pure Diesel Power delivers the quality level of service that other companies should aspire to attain. Fast shipping, quality products at a fair price, and knowledgeable staff that is willing to take the necessary time to listen and answer questions. 100%
27 februari 2024
Wonderful experience
Fast delivery of high quality parts and great communication from customer service! Would definitely recommend Pure Diesel Power and use again for personal needs.
Thanks, PDP!
28 februari 2024
Love working with all of them at pure…
Love working with all of them at pure diesel power very fast and thorough service
27 februari 2024
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
You emailed me and said one item would…
You emailed me and said one item would be delayed and did I want the other item shipped right away for $10.00 more I said yes but both items arrived the same day in separate packages
23 februari 2024
Antwoord van Pure Diesel Power
Hi Amelia, thank you for your order. To clarify, one of the items you ordered was out of stock at our WI warehouse. It would have taken another 4-5 days for the item to arrive to our WI warehouse to ship with the other item. By paying the extra $10, we were able to direct-ship that item from the MFG to get you your items sooner. I'm sorry if that wasn't better explained. We appreciate your business.
Great communication and professionalism
Great communication. Had a slight issue with 1 item briefly out of stock but it was quickly take.care of in a professional manor. Items were package well and as described.
21 februari 2024
Great service.
Great, prompt service, exactly as advertised. Very prompt and responsive when called with customer service concerns.
Products arrived in timely manner just as advertised.
Would certainly recommend and use again.
9 februari 2024
Great service and better communication.
15 februari 2024
Good experience!
Good price, quality products & delivery as communicated. Good experience
7 februari 2024
For knowing your 💩 about the parts…
For knowing your 💩 about the parts that you sell the knowledge and information
5 februari 2024
Some of the best customer service in…
Some of the best customer service in the industry.
31 januari 2024
Earned yourself a new customer
Your services were fast. Prices were amazing. Parts were great. Will be doing business with you more in the future.
31 januari 2024
Always reliable and prompt service with…
Always reliable and prompt service with quality parts
26 januari 2024
The items I ordered said they were in…
The items I ordered said they were in stock. I received a call the next day saying they were not in stock and I should have read the fine print on check out window saying to call and verify items are in stock. I paid $80 to have the remaining items delivered within 3 day. I received the items in four days. The whole experience was horrible
25 januari 2024
Antwoord van Pure Diesel Power
Hi Glenn, thank you for your review. Our site does not indicate items are in stock for any of the items you purchased. The 3 items stated in the estimated shipping time that they "Usually Ships By Next Business Day".
We do state on our cart page, right below the checkout button "If you are in a hurry to get your parts- Please email us, chat with us, text us, or call us at 715-254-1833 to confirm availability before placing your order. Availability on some products changes hourly and we are unable to reflect stock status on our site in real time."
We also state this in red lettering right at the top of the terms and conditions page that you agreed to. It also states "We will notify you of any order delays as soon as possible after your order is processed, generally by the next business day." We did contact you on the 24th.
Additionally, you placed your order on a Tuesday, January 23rd at 7pm CST via the 3 business days or less shipping option. This makes your expected delivery date 3 business days after the shipment date, which was Wednesday. Thursday is the first business day, Friday is the Second, and Monday is the third, which is when your (latest arriving) item was delivered. This is also explained on our shipping page & terms & conditions page. Your intake was delivered the 25th (the next business day, so delivered earlier that promised) and your fuel filter conversion kit was delivered the 29th (on time). When the one item on the order was credited, the shipping was discounted accordingly as an item was removed, so you only paid $62.39 for shipping.
We serviced your order to the highest of standards and yet you are still unhappy. I hope you have better luck in the future, but you cannot simply disregard everything we write in our terms and conditions, shipping page, and cart page, agree to them, and then slander my company.
If you wish to discuss this further, please reach out to Garrett at 715-254-1833 extension 014.
In the future, if you need parts in a hurry, please be sure to call if you are unsure about availability or shipment times. It will be a better experience for you moving forward so companies can properly understand your expectations and advise accordingly.
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