Qualtrics Reviews 176

Everyone That I have interacted with at Qualtrics is a great person. Very caring, understanding, and interested in helping out. We use the Qualtrics survey tool, and panels. The products are pretty good, but the people rock!

Easy, intuitive, secure.
Easy to build, send search and analyze data.
Certainly the best search engine I've ever used.

Qualtrics has truly helped improve numerous processes on our team. We use the tool for various purposes and continue to discover new features offered on the system. One of the best features from Qualtrics is the SMS and we use it for event registration. We've even received feedback from attendees that we're 'cool' for using the texting feature to sign them in.

If there is ever an issue or if I have a question, Qualtrics' support team is just a quick call away and they'll always find a solution as soon as possible. Again, I can't stress how amazing Qualtrics is and what it has/is doing for our team!

Qualtrics is an extremely user-friendly yet powerful product. The support team is incredible; they are friendly, fast, and knowledgeable. I love seeing a company use its own software to make improvements, and that's just what Qualtrics does: they showcase the use of both basic and clever solutions when requesting customer feedback, and they obviously use the feedback to make positive changes. To top it all off, the Qualtrics Insight Summit in Salt Lake City is an exciting, informative, and aesthetically-pleasing conference experience. :)

I like Qualtrics. The move to Insight was spotty, the newest platform lost some features that I liked a lot and used a lot from the previous version and now they are either nowhere to be found or planned for the future. I would like Qualtrics to invest more time and resources on its reporting capabilities. You claim Insight is highly customisable yet it isn't. Customer service is very quick to response though not always able to resolve my problems. Yet they are normally very nice and attentive.

The Qualtrics suite of products is by far superior to any competitor out there. I've also found their support and account teams to be incredibly helpful and knowledgeable. Our organization has already seen improvements to our customer experience and as a result of the insights we gained using the Qualtrics Insight Platform.

Qualtrics is an excellent technology to support my research efforts. It facilitates the design and field work when survey methodologies are implemented. It also is the most efficient way to gather data from remote cites making my consulting work timely and facilitating my survey design and interviewing.

For the most part, it's a really good platform. I rated 4/5 because of some issues with customer service - due to Qualtrics growing as a company, they have a lot of new people who don't yet know the system as well as they could, and lately, I've received some contradictory information from various support techs. They do have some room for improvement there. But overall, the system is good, fairly intuitive, and even users who aren't comfortable with technology find it easy to use. They also have support pages online, which include videos and written instructions, which are extremely helpful.

This is a great survey product which allows you to easily create complicated surveys as well as analyze the data received. It integrates well with other products to allow us to build complex customer understanding as well as trigger surveys based upon user behaviors.

It would be nice if there was a yearly high-level analysis of the reports provided by the account manager along with recommendations.

We have had a lot of great gains from the efficiencies of the Qualtrics service. Sure, the service is expensive, but there is a big payback for the premium.

I've been a heavy user since 2012 and I just love the platform. Customer Support is ALWAYS ready to answer questions and the platform is very easy to use and intuitive. It seems that both from a product and service perspective, Qualtrics is definitely a platform I'd highly recommend.

Qualtrics has been vital in understanding ongoing trends in customer satisfaction and advocacy within our Contact Centre...

Qualtrics is an organization worthy of high praise in many areas. Their online survey platform is well designed, has more tools and options available than most will ever use, and is constantly being improved with updates and new features. However, Qualtric's best attribute is their customer service. It is by far the best of any company I have experienced! They are friendly, responsive, eager and happy to help, and quite knowledgeable about their software. I wish other companies (e.g. Dell) were more like Qualtrics.

Qualtrics has been an incredible company to work with. Their customer service is second to none; they are responsive and helpful every time. Even when I think I've encountered a challenging situation that will stump them, they have 2 or 3 ways of accomplishing what I need to get done.

Qualtrics surveys are easy to create, have pretty much any feature you would want to use, and work consistently to gather data / information for a variety of purposes.

Amazing customer service 24/7 with native English speakers who are very knowledgeable.

Qualtrics is great and continues to improve. The ability to download all distributions at once would be really helpful, as would the creation of cross tabs with stat-testing at different confidence intervals.

Qualtrics is a fantastic product and their technical support is phenomenal. We use Qualtrics for all of our data collection efforts, big and small, short-term and long-term.

Excellent technology coupled with professional customer service; a winning combination.

Qualtrics has a great UI and is very powerful, the support team is also very good.