Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... Toon meer
Bedrijf heeft geantwoord
Excellent policy at a very good price, found RAC due to changing cars and existing company no longer doing car insurance. Hopefully will remain with company for a few years to come.
Bedrijf heeft geantwoord
Having been a member of the RAC for several decades, plus a clean license for 50 years, this counted for nothing when asking if they could reduce the renewal premium from the annual hike. RAC could r... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
19K reviews
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I’ve be3 Years of Loyalty, But £20 Matters More Than Customer Serviceen with RAC for around three…
I’ve been with RAC for around three years and have stayed with them despite having plenty of cheaper alternatives available.
This year, my auto-renewal payment failed because my card was declined. I completely accept that this wasn’t RAC’s fault. However, I wasn’t given an option to simply make the payment online and had to spend time calling customer services to sort it out.
What really disappointed me was discovering that I had then been charged an additional £20 late payment fee.
I contacted RAC and asked if they could waive the charge as a goodwill gesture, given that I’m a long-standing customer and had made an effort to resolve the payment issue. Unfortunately, I was simply advised to speak to my bank.
I understand that £20 may not sound like a lot, but it’s the principle and the customer service that matters. If there had been a straightforward online payment option, I would have paid immediately and this could all have been avoided.
The frustrating part is that I could easily move to another provider and potentially get a cheaper premium plus £30–£50+ in cashback. I’ve stayed with RAC because of its reputation and long history, but this experience has made me question whether customer loyalty is actually valued.
Sadly, I’ll probably be looking elsewhere when my policy comes up for renewal next year.
Three years of loyalty, but when there was an opportunity to show some customer goodwill, RAC chose the £20 charge instead. Very disappointing.
1 augustus 2026
Antwoord van RAC Car Insurance
Hi Pankaj,
We’re sorry to hear about your experience and understand your frustration regarding the failed payment and the additional fee.
We appreciate your loyalty to RAC over the past three years and the time you’ve taken to share your concerns. We’re pleased that, following your contact with us, the £20 fee was removed as a gesture of goodwill.
We’re sorry that your experience has left you questioning your decision to remain with us. Your feedback regarding the payment process and the support available has been noted and will be shared with the relevant teams. Thank you for giving us the opportunity to address this for you.
Vicky
You added £200 to premium for a claim…
You added £200 to premium for a claim that was never made.
11 augustus 2026
Antwoord van RAC Car Insurance
Hello Peter,
Thank you for your review. We’re sorry to hear you were unhappy with the change to your premium.
Due to the review of the policy, an adjustment was made to the premium in relation to a claim recorded on the policy. We appreciate your concern that you believe no claim was ever made.
We would be happy to look into this further and review the information held on the policy to ensure the adjustment has been applied correctly.
We will be in touch!
Thanks Laura
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Best price.
5 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
I've been with the RAC since 1986
I've been with the RAC since 1986. They've never let me down. As a woman driver, they've always got to me as quick as possible, and offered reassurance whilst waiting.
2 juli 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Annoying Inability to provide basic service
Our learner driver passed her driving test. RAC could not provide business use cover, for her as a named driver. They could provide commuting cover and quoted us £130 additional cost. They said they'd try and provide business cover by making our learner driver the main driver. But they could not quote for that. So we said OK to £130, but they said it was now £180. We asked them to honour the original quote and after some delay they hung up on us. We had to insure the car elsewhere. RAC then charged us a £45 cancellation fee, even though the cancellation was enforced upon us, and not of our choice.
12 augustus 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Hi Graham,
We’re sorry to hear about your experience and understand how frustrating this must have been, particularly after your learner driver passed their test and you were trying to arrange the appropriate cover.
We’d like the opportunity to look into what happened, including the change in the quoted price and the cancellation charge. Please send us your policy number or other details to us at socialresponders@bglgroup.co.uk, and we’ll be happy to investigate this for you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Website is easy to use and the price is…
Website is easy to use and the price is reasonable
10 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
The renewal was seamless and I was…
The renewal was seamless and I was already pleased with the service and the product
10 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
everything was good but I would have…
everything was good but I would have liked an email just to say that the policy was now active.
12 augustus 2026
Antwoord van RAC Car Insurance
Hi Michael,
Thanks for taking the time to share your feedback.
It's great to hear that everything went well. We really appreciate your suggestion about getting an email to confirm your policy is active, as ideas like this help us improve.
Leanne
I renewed as you significantly reduced…
I renewed as you significantly reduced the price. Shopping around I could have saved £20 but I didn’t want the hassle. I will stay with you as long as you stay competitive.Keep your customers loyal 👍
7 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Happy customer
renewal quote came on time, it was competitive and renewal was easy to do.
9 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Very pleasant telephone conversation…
Very pleasant telephone conversation with staff member who went out of her way to explain things.
5 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Quick and easy.
4 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very easy to apply for car insurance
Very easy to apply for car insurance. A good price.
Lots of other rewards if wanted.
9 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
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